Wellocks at Home Reviews

Name: Wellocks at Home
Rating: 4.20

4.2 Rating 215 Reviews

79 %

of reviewers recommend Wellocks at Home

Company Reviews

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Phone:

03452626266

Email:

rachel@wellocks.co.uk

Location:

4 Pendleside, Lomeshaye Industrial Estate, Nelson
BB9 6SH

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Wellocks at Home 5 star review on 4th June 2021

Victoria Noble

Wellocks at Home 5 star review on 4th May 2021

Anonymous

Wellocks at Home 5 star review on 3rd May 2021

Chloe Aspden

Anonymous

Anonymous // 01/01/2019

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“Great quality and good communication with delivery”

Helpful Report

Posted 2 years ago

“Had a problem with delivery and cancelled last thing on Friday I travel with work so didn’t have time to source other products. Asked to move delivery with same products to following week for ease and refund was provided promptly but inconvenient. Then sent a review for the order that didn’t arrive, it’s a shame.”

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Posted 2 years ago

“Really sorry to write this but I cannot give more. I ordered a delivery as a treat for my husband's birthday. The delivery was due on a Saturday morning and I received an email at 5:30pm simply saying I had been refunded and no delivery was going to happen. I emailed to get clarification and just got signposted to an email which I "had received" (I absolutely had not) explaining unforseen circumstances. Whilst I understand this, there was no attempt to compensate me for the inconvenience and trouble it caused. Really disappointing as had previously had excellent experiences. But when I place an order, two weeks prior, I expect to receive that order, be informed in a timely manner if not and be compensated appropriately.”

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Posted 2 years ago

“I am very happy with Wellocks. You have been absolutely amazing throughout Lockdown. I am so grateful. I would like to see more offers and savings please. Perhaps being able to choose in your boxes which are excellent by the way between having potatoes and sweet potatoes and having more exotic, different varieties.”

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Posted 2 years ago

“Always get my items delivered when promised. I find the products to be of high quality and of the big and juicy selection. Definitely encourages me to eat more healthily.”

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Posted 2 years ago

“Let down with the delivery of my order. It was delayed and I was only informed by them when they emailed me at 3pm on the day of delivery. The items were time sensitive for a birthday cake and present so really messed up those items. Very disappointing and unacceptable delivery service.”

Helpful Report

Posted 2 years ago

“Firstly, a big thank you to all at Wellocks who helped us through the first Lockdown and supplied us with regular boxes of food when the larger supermarkets let us down. Since then you have developed your web so that other items can be added or taken off - this is much better as families needs always change. The produce is great and smaller quantities a must. I'm aiming for more organic options and no plastic and would like to see more. Paper bags are great unless wet with fridge items - a cardboard box would be good for those items. Web is much easier, but still could do more to improve. Will try to keep using Wellocks, but can't all the time until you have more choices like Abel and Cole/Ocado etc. I would recommend Wellocks.”

Helpful Report

Posted 2 years ago

“First time I used the service and been cancelled. What more can I say!”

Helpful Report

Posted 2 years ago

“Order was cancelled two days before delivery. Simply not good enough. Quality is good when they do deliver”

Helpful Report

Posted 2 years ago

“This company is full of its own over-inflated ego. Stop telling us you cater for top restaurants and deliver a service to us. No rotting onions, wilting kale and an email at 1am on the morning of my delivery telling me that you are arriving at 8am! You have asked me to rate my last order? The one that you cancelled for hundreds as your management board are incompetent and left the delay until 2.30pm the same day to tell people on the first week of relaxed restrictions that their orders were cancelled. Do not shop here. They need to go and play with a Fisher Price supermarket toy to learn the basics with plastic fruit and and a till. No communication about my five pound loyalty voucher that has vanished due to my cancelled order. Absolutely useless! (But make sure your five star eateries are okay; the ones you allegedly cater for). Pop to Ocado and save the hassle people.”

Helpful Report

Posted 2 years ago

“The delivery got cancelled the day before it was due.. very disappointed. Refund was given but just a standard email.. we've got problems and have cancelled your order.. not impressed. Luckily got a delivery from Ocado. Will not use Wellocks again.. which is a shame because the quality has been good but can't be let down the day before.”

Helpful Report

Posted 2 years ago

“Great produce, lovely delivery driver, loved the minimal packaging, excellent price, will definitely use again”

Helpful Report

Posted 2 years ago

“The quality of the products is outstanding and the service is flawless.”

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Posted 2 years ago

“Such interesting and fresh fruit and veg, delivered in good time.”

Helpful Report

Posted 2 years ago

“First order I placed was excellent and delivered on time. Second order was placed and a delivery scheduled failed to turn up. Wellocks sent me a mail on the afternoon of the delivery date to say they are having problems with their distribution and would just offer a refund. Not sure I would use again based on their unreliability.”

Helpful Report

Posted 2 years ago

“Fantastic produce and great delivery service”

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Posted 2 years ago

“Great food, great service! We only regret not finding Wellocks sooner. The quality of the boxes are second to none with plenty of choice for extra treats to add.”

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Posted 2 years ago

“Fabulous quality fruit and vegetables. Their taste far superior to supermarket buys. Cheese selection excellent and ideal for me in quantity. All round excellence so thank you. PS...I ordered a salad box last time but received a veg box. I emailed but did not get a reply as it would ah e affected another customer who got my salad box! No response”

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Posted 2 years ago

“I love my Wellocks weekly delivery Excellent quality produce delivered straight to my door !”

Helpful Report

Posted 2 years ago

“Efficient delivery service and excellent produce.”

Helpful Report

Posted 2 years ago

Wellocks at Home is rated 4.2 based on 215 reviews