Really sorry to write this but I cannot give more. I ordered a delivery as a treat for my husband's birthday. The delivery was due on a Saturday morning and I received an email at 5:30pm simply saying I had been refunded and no delivery was going to happen. I emailed to get clarification and just got signposted to an email which I "had received" (I absolutely had not) explaining unforseen circumstances. Whilst I understand this, there was no attempt to compensate me for the inconvenience and trouble it caused. Really disappointing as had previously had excellent experiences. But when I place an order, two weeks prior, I expect to receive that order, be informed in a timely manner if not and be compensated appropriately.