“Order did not ship when it should have, and to this day (Jan 3rd), the courier is showing expected delivery as December 32st.
No reply from Wolsey customer service on this, so the next step will be issuing a chargeback via my bank.
This was my first order with Wolsey, and safe to say it will also be the last - an awful experience.”
Hi Chris, we can only apologise that we experenced an isolated incident with our couriers that has affected a number of customer orders. This is not what we try to achieve for our customers at all. I can see the replacement parcel was delivered to you. Please accept our sincere apologies for any inconvenience caused.
“I haven't yet received my item but this was down to some glitch where my address had not been included within the order which resulted in dpd having to return my package to Wolsey.
I contacted them and they promptly dealt with the issue. Fabulous customer service. Well done.”
“Found some classic pieces of clothing online and ordered straight away, as soon as they were delivered I knew they were keeper’s,
the material, the cut and fit are amazing already been getting compliments, I will be back for more.”
“The delivery was fast, the packaging was mainly recyclable, the commuting jack I bought is really nice - great cut, very light, repels light rain, smart and can be worn with jeans or a suit. The T shirt is the nicest quality T shirt I have ever owned, I wish I had bought more in the sale.”
“Made a speculative purchase after browsing quarter zip sweaters online, came across Wolsey and found one in the sale, price was great, delivery was super fast and was so impressed with the quality I immediately ordered the matching sweatpants, these came with 24 hours! Highly recommend!”
“Purchased an absolute bargain In the Wolsey Black Friday sale. The 1755 Brushed Overshirt was cutdown from £130 to £32, so thought what did I have to lose, when it arrived I was over the moon, as the quality was superb. If I had paid full price for this item it would have still been a bargain. Material, finish and look were all perfect. Stylish item at an unbelievable price.”
English
