www.south-african-hotels.com Reviews

Name: www.south-african-hotels.com
Rating: 4.62

4.6 Rating 1,233 Reviews

92 %

of reviewers recommend www.south-african-hotels.com

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4.6

Based on 1,233 reviews

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Communication Channels	Email, Live Chat, Telephone

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Phone:

0027217949050

Email:

res@south-african-hotels.com

Location:

4 Rhodes Drive Constantia 7806 Cape Town South Africa

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www.south-african-hotels.com 5 star review on 5th May 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick feedback, very happy :)”

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Posted 10 years ago

“It was quick initially.I had to change dates and accomodation type then it got delayed and was concerned about the expiry quotation date which was due. I was happy to get the response with the same quoted price still because i was going to affect our budget if it had changed. Thank you”

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Posted 10 years ago

“Easy to use the website but I was a little dubious when it came to payment as I wasn't sure of the security level, or whether in fact the site was genuine. Took a chance in the end and seems to be fine.”

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Posted 11 years ago

“HALLO RYAN. THANKS FOR THE OPPERTUNATY TO COMMENT ON YOUR SERVICE.THE EFFORTS DONE WITH THE BOOKINGS WERE EXCILLENT,BUT ON ARRIVAL AT BADPLAAS WE HAD PROBLEMS.THEY SAID THAT ALTHOUGH WE HAD PAPERS PROVING OUR PAYMENT ,THEY DID NOT RECEIVE ANY PAYMENT AND I HAD TO STAND THERE IN THE QUEUE AND WAIT FOR THEM TO MAKE PHONE CALLS,WHICH TOOK LONG AND WAISTED EVERYBODYS TIME.SECONDLY THERE WAS A PROBLEM WITH BREAKFAST.I AM IN POSSESSION OF AN E-MAIL STATING THAT BREAFAST WAS INCLUDED,BUT ACCORDING TO THEM BREAKFAST WAS NOT INCLUDED. AGAIN I HAD TO WAIST ANOTHER 30 MIN. AT RECEPTION.SEEING THAT YOU ASKED,I THINK THAT WAS NOT HANDLED GOOD.PEOPLE AT BADPLAAS WAS VERY ACCOMMODATING. JOHANNES WAS VERY HELPFULL,AND NEEDS MENTIONING. WOULD LIKE TO HEAR TOUR RESPONS. THANK YOU DEON BUCKLEY.”

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Posted 11 years ago

Dear Mr Buckley, Thank you for the reply and I am very sorry for inconvenience caused. I am grateful that you brought this issue to our attention. I did investigate the problem and from what I can see is that the Head Office of the Forever Resort Group did not communicate with Badplass itself. I did speak to the Front Desk when they called and it seemed like it is unfortunately an on-going problem. We have requested head office to look into how they can improve their communication with their own resorts. We are hoping that they understand and recognize the problem so that future guest do not have to experience the same problems you had. Once again my sincere apologies. Many thanks and kind regards, Ryan Mackie Thank you for choosing us as your accommodation provider. South African Tourism Company Tel: +27 (0)21 794 9050 Mobile: +27 (0)827 823 142 Fax: +27 (0)21 794 9995 Email: africa@golfing-safaris.com Website: http://www.south-african-hotels.com Website: http://www.south-african-lodges.com Facebook: https://www.facebook.com/SouthAfricanHotels Twitter: https://twitter.com/SATourismCo

Posted 11 years ago

“area hotel situated not good very poor surroundings”

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Posted 11 years ago

“Classy nd simple.”

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Posted 11 years ago

“Making online bookings via South African Hotels . com is easy and effective. In addition they are cheaper than making an online booking directly with the chosen hotel.”

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Posted 11 years ago

“Food excellant overall great service. No rugby shown on a Saturday at Drakensberg Sun and after asking at reception if they could switch over ............ and being ignored..................hey guys this is South Africa.”

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Posted 11 years ago

“This is the second time I am using South African Hotels. I have been very impressed by their service. I have only used them when booking Sun International properties and they are consistently well priced and everything is always in order for my booking. My only feedback, technology allowing, would be to invest in creating a secure on-line payment environment, which would make the process even smoother. However, I am sure this is something that has already been considered on its merits. Thank you for the service.”

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Posted 11 years ago

Dear Vuyolwethu Nogantshi, thank you very much for taking your time to provide us with your personal review and for making use of our booking service for a second time. We are excited to hear that you were satisfied with the services you received by us in booking the Sun International properties. Your suggestion in regards to a secure, online payment system is appreciated. We are avoiding its implementation due to the high occurrence of credit card fraud. Our current payment system allows us to keep tight control and track on credit card payments been processed which is for the benefits of our customers and ourselves. Your kind understanding in regards to this matter is appreciated. It has been our great pleasure to assist you. We would love to be of your assistance again in planning your travel arrangements. Many thanks and kind regards, Ryan Mackie Thank you for choosing us as your accommodation provider. South African Tourism Company Tel: +27 (0)21 794 9050 Mobile: +27 (0)827 823 142 Fax: +27 (0)21 794 9995 Email: res@south-african-hotels.com Website: http://www.south-african-hotels.com Website: http://www.south-african-lodges.com Facebook: https://www.facebook.com/SouthAfricanHotels Twitter: https://twitter.com/SATourismCo

Posted 11 years ago

“Airport Grand hotel very good but only one thing I did not like - I found the Hotel on Internet and on that website they stated that all rooms have WIFI available. I tried but soon learnt that it was not the case. Why do they advertise it but it is not true. Also , why do you call it AIRPORT GRAND HOTEL while it is 20 minutes drive from airport?. Otherwise I was very happy with the hotel.”

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Posted 11 years ago

“Thank you, my stay had been confortable and the staff is kind”

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Posted 11 years ago

“It was a good experience to have used the site to book the hotel by South African Tourism Company. The only problem I found was that when I made the quote was provided an estimate of the budget, and when I received the confirmation it higher than expected.”

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Posted 11 years ago

“The personal who dealed with my booking were fantastic in all respects”

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Posted 11 years ago

“Comfortable, clean, easy access. i will be back”

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Posted 11 years ago

“found lerato very helpful”

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Posted 11 years ago

“The service was good except that one has to wait days (over the weekend) for somebody to check availability of room. I thought that the system could automatically check availability of rooms!”

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Posted 11 years ago

“Good, efficient service. Only small issue was I phoned to inquire about the time it takes to get from the West airstrip in Madikwe to the Lodge (we took a charter flight), and was told 3.5 hours. This seemed strange and I asked a few other people - it took 30 mins. I asked the Lodge how long to go from the East airstrip, thinking that was the error, and was told 1.5 hours. Message is, this is critical info for planning the trip, it has to be right!”

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Posted 11 years ago

“All my queries were answered quickly and professionally. Staff were very professional in carring out my needs and forwered me updates keeping me intouch with every step of the process. I am a pensioner with limited resources - I do not have a scanner or printer and as such needed alternative approach to complete my booking successfully. The staff were able to overcome this and complete my booking arrangements. I can vouch that the staff I delbt with were highly trained and competent to handle my quiries expertly and con highly recommend one using them with ones requirements in future.”

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Posted 11 years ago

“Initially oustanding service but the booking was cancelled although funds was already deposited into account overall good service”

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Posted 11 years ago

Dear Reuben Riffel, thank you very much for taking your time to provide us with your personal feedback. As no proof of payment had been received from our side and in order to avoid cancellation charges by the hotel, your reservation had been cancelled. Once the funds were received in our account, the reservation was confirmed and guaranteed. Should we be able to assist you again in the future, please do not hesitate to contact us. It would be our greatest pleasure to do so. Many thanks and kind regards, Ryan Mackie Thank you for choosing us as your accommodation provider. South African Tourism Company Tel: +27 (0)21 794 9050 Mobile: +27 (0)827 823 142 Fax: +27 (0)21 794 9995 Email: africa@golfing-safaris.com Website: http://www.south-african-hotels.com Website: http://www.south-african-lodges.com Facebook: https://www.facebook.com/SouthAfricanHotels Twitter: https://twitter.com/SATourismCo

Posted 11 years ago

“We were checked in to a room at the Mount Grace which had enamel peeling off in the bath, the quality of the room for the fee was well below what we've experienced in other 4 and 5 star hotels. The hotel kindly switched rooms and upgraded us”

Helpful Report

Posted 11 years ago

www.south-african-hotels.com is rated 4.6 based on 1,233 reviews