www.south-african-hotels.com Reviews

Name: www.south-african-hotels.com
Rating: 4.62

4.6 Rating 1,233 Reviews

92 %

of reviewers recommend www.south-african-hotels.com

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4.6

Based on 1,233 reviews

Customer Service
Communication Channels	Email, Live Chat, Telephone

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Phone:

0027217949050

Email:

res@south-african-hotels.com

Location:

4 Rhodes Drive Constantia 7806 Cape Town South Africa

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www.south-african-hotels.com 5 star review on 5th May 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would like to thank you for your kind assitance. This was very helpful. I would like to thank Anel Price particularly. I would like to see improvement in prices. I have done quite a lot reservation for myself and for friends. I would appreciate if I am given preferential rates. Thanks. Haridass Coormiah.”

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Posted 10 years ago

“A good weekend in the Pilansberg. Hotel is comfortable but the furnishings are a little dated. Breakfasts were of superior quality and dinners were good with superb desserts. After requesting this from management, we joined Bakubung for their late afternoon game drive and bush braai. For me, this remains an absolute highlight in the Pilansberg and makes me proud to be a South African! A game driver, by the name of Solly, was brilliant; knowledgeable and entertaining too! This remains a pricey weekend for a local citizen but an amazing escape from the busy life in Johannesburg.”

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Posted 10 years ago

“I was very pleased with the quick response and the consultants made every effort to get me a room at the hotel I wanted and came thru! What I wasn't so happy about is I called yesterday and asked a consultant to check if she could get an extra night for me for yesterday and she said she would get back to me via email - it's a day later- the night I wanted to book has come and gone- and Still haven't received an email even to let me know of unavailability.”

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Posted 10 years ago

Dear Ms Asvat, Thank you for your review. I did reply to you 10:28am on the 10th to say that unfortunately we were unable to extend the booking. I am sorry you missed the email, please let me know if I can help in any way. Kind Regards Melissa -------- Forwarded Message -------- Subject: Booking Request Date: Tue, 10 Feb 2015 10:28:11 +0200 From: South African Hotels To:

Posted 10 years ago

“Our stay was very pleasant, its just the cleaning of the room that takes forever.”

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Posted 10 years ago

“Helpful abd quick”

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Posted 10 years ago

“Booking with south African hotels was great as I could not find a reservation but they managed to. The rate was decent too. However my only complain is that I did inform the reservation that we are four persons (2 adults, two young kids). At the hotel, we got a king size bed and a single bed only. Good thing is that three of us could fit in one bed and the view was so amazing from our room that we didn't ask to be moved. The V&A hotel is got the perfect location and the rooms are great but the service is so pathetic. I was unimpressed. I think that they are complacent with their service because they are based in such an ideal place”

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Posted 10 years ago

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Posted 10 years ago

“Good choice, good value, good response from the hotels we booked.”

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Posted 10 years ago

“Great location. Comfortable room. Front desk was helpful as I wanted a sea facing room but allocated a no sea facing room. They swopped a few things around and I was sorted out. Breakfast was adequate. Great coffee . I would use this hotel again! Recommended.”

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Posted 10 years ago

“The service is quick and efficient. The prices are generally better than going directly to the service provider. I have only one negative comment. It involves the payment. In today's world with all the phishing and cyber crime. I do get uncomfortable e-mailing my credit card details to confirm my booking. I would prefer making payment on the website, then you are fully aware that details are going to the correct organisation and once the transaction is complete the details are erased. Posting my banking details to an e-mail address, means I have no guarantee the details will be deleted once the transaction is paid for.”

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Posted 10 years ago

Dear Mr Wlaker, Thank you for your email and the card details get encrypted so the transmission is safe. We get bombarded by stolen cards so we do electronic check & a human checks and even we still caught from time to time. We have just had a case where an undesirable stayed 4 nights in hotel and it turns out the credit card was stolen & in that case we lost R 8000.00. We like to be hands on so that we can look after our clients and we try to look after the hotels we do business with as well. There is no clear answer or solution and without the element of trust you just cannot do business :-) Let me know if you have any other questions & thank you for the business. Many Thanks Ryan

Posted 10 years ago

“The response for a quote and booking process was quick. I believe I got the best rate. My only challenge was your communication with the hotel. On arriving at the hotel, I was given asked to pay for the stay and at a different rate. I had to show them my paperwork with you. On my departure they still had not received any payment or correspondence from you. It felt like I wanted to stay there fore free, I had to go through checks. It was embarrassing & time consuming.”

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Posted 10 years ago

Dear Louisa Nkosi Thank you very much for taking your time to provide us with your valuable feedback. I am sorry to hear that you experienced difficulties on arrival and departure at the hotel. All our bookings are prepaid in full prior the guest arrival at the hotel. We are in the process of following up with the hotel as to where the break down in communication occurred; to prevent this happening in the future. Many thanks & kind regards Melissa de Jager

Posted 10 years ago

“Good experience overall. Good price for 5 night package at Fancourt and everything was dealt with smoothly. Only one small issue when final balance became due - I was told my booking was on a Bed and Breakfast basis with no golf included. When I found the initial confirmation, that stated golf or spa treatment included, an apology was immediate and the tee off times booked for us. Everything turned out well and I can recommend this company.”

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Posted 10 years ago

“For the hotel booked for 2 rooms, we experienced the lengthy time (3 hours) for check-in as we arrived 3pm but only managed to get one room at 6pm, the other room can only be ready at 9pm!”

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Posted 10 years ago

“Communication channel is perfect. I was impressed about your quick feedbacks.”

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Posted 10 years ago

“The process was friendly, good and very efficient.”

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Posted 10 years ago

“I booked this lodge on behalf of Mr Hardy, I got a response immediately and once I confirmed payment my confirmation was sent timeously I didn't have to chase for an invoice either. Exceptional Service Regards Thembisa Shoko Thompsons Travel - Cape Town”

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Posted 10 years ago

“Very helpfull curtious and informative driver”

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Posted 10 years ago

“The online part was fast and easy. I also immediately received an e-mail. I had queries and was answered immediately. The only problem I had was at the hotel itself, when they had not been informed that I had paid for the breakfast already. Fortunately I had a copy of the e-mail and Tax Invoice with me. But something like that is never nice, you always tend to feel like a criminal. - The hotel, "Town Lodge Roodepoort", is beautiful and I will recommend it to anybody to stay there! My room (128) had the most practical shower I have ever seen!”

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Posted 10 years ago

“Website worked well and saved me money at a Johannesburg hotel over the rates they quoted. Payment system was secure and processed promptly.”

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Posted 10 years ago

“CHEAPEST RATE I COULD FIND AND OVERALL GOOD SERVICE”

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Posted 10 years ago

www.south-african-hotels.com is rated 4.6 based on 1,233 reviews