www.south-african-hotels.com Reviews

Name: www.south-african-hotels.com
Rating: 4.61

4.6 Rating 1,236 Reviews

92 %

of reviewers recommend www.south-african-hotels.com

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4.6

Based on 1,236 reviews

Customer Service
Communication Channels	Email, Live Chat, Telephone

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Phone:

0027217949050

Email:

res@south-african-hotels.com

Location:

4 Rhodes Drive Constantia 7806 Cape Town South Africa

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www.south-african-hotels.com 1 star review on 12th September 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

www.south-african-hotels.com 1 star review on 10th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lynette Swanepoel, was amazing, I was agonizing at the thought at spending the Christmas vacation at home, after a hectic year of hard work, what better pleasure than a 5 star hotel pampering and when I thought it just could not happen despite my many many time-consuming endeavours ...Lynette got me a booking within less than 24 hours.....HER SERVICE IS HIGHLY COMMENDABLE.”

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Posted 11 years ago

“Super efficient and great communication. Very happy with the price I got on accommodation in a private game reserve near Kruger Park”

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Posted 11 years ago

“Always very good service however I am still awaiting 2 questions to be answered for our booking at Kwa maritane Oct 30th- Nov 2nd _Odette Parfitt. I need confirmation that the room is TWIN beds and also that its a ground floor quiet unit and also a map for directions to get there from JHB side. Many thanks Odette Parfitt”

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Posted 11 years ago

“I did not experience any difficulties when booking at all. I am looking forward to my stay and trust that my special request will be handled to my expectation and beyond.”

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Posted 11 years ago

“Found South African Hotels.com by accident and was amazed about the swift, detailed and reliable response by e-mail. Very friendly communication and target orientated.”

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Posted 11 years ago

“Well done! The service was professional, very helpful and very good. Responses were very prompt. Thank you.”

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Posted 11 years ago

“Fantastic services - I really cldnt ask for more. MK”

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Posted 11 years ago

“Good response, but a little misleading. I thought I was dealing with the service provider, but only after transaction realised that I was dealing with an in-between agent. More clarification is needed up front”

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Posted 11 years ago

“Quick response, very helpful when we decided to change our date after booking and very patient when my bank kept blocking payment due to possible fraud, nothing seems too much trouble. would definitely recommend.”

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Posted 11 years ago

“Received a prompt reply following initial booking to inform me that South African Hotels would be back in contact as/when booking with the hotel was confirmed - which they did. As I was booking from the UK, booking/payment process probably took a little long than would normally be expected as I had to wait for system to confirm payment received as I had made the initial booking late Friday evening. Hotel booking and payment now confirmed, room rate was very competitive. Would use company again if/when booking accommodation in South Africa.”

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Posted 11 years ago

“Thank you Lynnette. You are very efficient. Nice to deal with a friendly and patient person like yourself.”

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Posted 11 years ago

“Wonderful stay. Excellent accommodation. The staff are helpful and effecient and the breakfast is superb.”

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Posted 11 years ago

“Very efficient and professional”

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Posted 11 years ago

“Friendly service and value for money.”

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Posted 11 years ago

“I have been staying at City Lodge ORT several times over the past 6 years while working in Lesotho. Somehow this time when I went to make the reservation it did not go direct to City Lodge but to you. I found your system burdensome and costly. In the interest of good customer service it should be clear that you are just a travel agent and charge a commission. I will avoid this route in the future.”

Helpful Report

Posted 11 years ago

Dear Steve Lowry, thank you kindly for taking your time to review our services. We would like to inform you that our rates are discounted compared to these offered by the hotel direct. We are sorry if you received incorrect information from the hotel. As discussed telephonically, you are welcome to contact me personally next time for future booking requests. My e-mail address is ryan@golfing-safaris.com It is our endeavour to provide pleasant, fast and efficient services at the most competitive rates. In regards to payment, your previously used credit card details can be used in order to facilitate the payment process for you. We are looking to be of your assistance again in the future and ensure not to disappoint you. Many thanks and kind regards, Ryan Mackie Thank you for choosing us as your accommodation provider. South African Tourism Company Tel: +27 (0)21 794 9050 Mobile: +27 (0)827 823 142 Fax: +27 (0)21 794 9995 Email: africa@golfing-safaris.com Website: http://www.south-african-hotels.com Website: http://www.south-african-lodges.com Facebook: https://www.facebook.com/SouthAfricanHotels Twitter: https://twitter.com/SATourismCo

Posted 11 years ago

“Ideally located and with lot of restaurants around, this hotel is ran by a welcoming team. If only the pool was on duty!”

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Posted 11 years ago

“I was very unhappy with the service I received, I wanted to book a family room at Glenburn lodge and I specified in my initial request that I required a room for 2 adults and 2 kids. Once I received the quote, I called to double check that I was being quoted for a family room and this was confirmed. I made payment thinking all was in order. It was only when I called to change the date for my booking that I was told that I would have to pay an additional amount to cater for the kids. Needless to say that I was extremely annoyed and asked that my booking be cancelled. I have since sent my bank acc details for the refund but have not got any response.”

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Posted 11 years ago

Dear Mashooda Forbes, we would like to inform you that a Family Room was booked for you, unfortunately the quoted rate does not include children. Additional charges are applicable for children depending on their age. We did try to get the children fees waived for you, we were only able to get them reduced. We sincerely apologize for any inconvenience and disappointment caused. If you review your bank account today you will notice that the full payment has been refunded to you. Many thanks and kind regards, Ryan Mackie South African Tourism Company Tel: +27 (0)21 794 9050 Mobile: +27 (0)827 823 142 Fax: +27 (0)21 794 9995 Email: africa@golfing-safaris.com Website: http://www.south-african-hotels.com Website: http://www.south-african-lodges.com Facebook: https://www.facebook.com/SouthAfricanHotels Twitter: https://twitter.com/SATourismCo

Posted 11 years ago

“Lynnette helped me a lot looking at the space of time i made a booking. I will definitely deal with you guys again. Thanks”

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Posted 11 years ago

“Very good customer service, quick and efficient.”

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Posted 11 years ago

“Having spent hours on the internet comparing hotels for our forthcoming holiday in SA, a quick email to South African Hotels provided me with all the information I could have wished for. Adjusting a few minor details was easy & confirmed within minutes. I found their customer service fabulous, their prices fantastic & a high five for their time & effort. I'll be back.”

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Posted 11 years ago

www.south-african-hotels.com is rated 4.6 based on 1,236 reviews