www.south-african-hotels.com Reviews

Name: www.south-african-hotels.com
Rating: 4.62

4.6 Rating 1,233 Reviews

92 %

of reviewers recommend www.south-african-hotels.com

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4.6

Based on 1,233 reviews

Customer Service
Communication Channels	Email, Live Chat, Telephone

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Phone:

0027217949050

Email:

res@south-african-hotels.com

Location:

4 Rhodes Drive Constantia 7806 Cape Town South Africa

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www.south-african-hotels.com 5 star review on 5th May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I did not experience any difficulties when booking at all. I am looking forward to my stay and trust that my special request will be handled to my expectation and beyond.”

Helpful Report

Posted 10 years ago

“Found South African Hotels.com by accident and was amazed about the swift, detailed and reliable response by e-mail. Very friendly communication and target orientated.”

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Posted 10 years ago

“Well done! The service was professional, very helpful and very good. Responses were very prompt. Thank you.”

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Posted 10 years ago

“Fantastic services - I really cldnt ask for more. MK”

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Posted 10 years ago

“Good response, but a little misleading. I thought I was dealing with the service provider, but only after transaction realised that I was dealing with an in-between agent. More clarification is needed up front”

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Posted 10 years ago

“Quick response, very helpful when we decided to change our date after booking and very patient when my bank kept blocking payment due to possible fraud, nothing seems too much trouble. would definitely recommend.”

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Posted 10 years ago

“Received a prompt reply following initial booking to inform me that South African Hotels would be back in contact as/when booking with the hotel was confirmed - which they did. As I was booking from the UK, booking/payment process probably took a little long than would normally be expected as I had to wait for system to confirm payment received as I had made the initial booking late Friday evening. Hotel booking and payment now confirmed, room rate was very competitive. Would use company again if/when booking accommodation in South Africa.”

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Posted 10 years ago

“Thank you Lynnette. You are very efficient. Nice to deal with a friendly and patient person like yourself.”

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Posted 10 years ago

“Wonderful stay. Excellent accommodation. The staff are helpful and effecient and the breakfast is superb.”

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Posted 10 years ago

“Very efficient and professional”

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Posted 10 years ago

“Friendly service and value for money.”

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Posted 10 years ago

“I have been staying at City Lodge ORT several times over the past 6 years while working in Lesotho. Somehow this time when I went to make the reservation it did not go direct to City Lodge but to you. I found your system burdensome and costly. In the interest of good customer service it should be clear that you are just a travel agent and charge a commission. I will avoid this route in the future.”

Helpful Report

Posted 10 years ago

Dear Steve Lowry, thank you kindly for taking your time to review our services. We would like to inform you that our rates are discounted compared to these offered by the hotel direct. We are sorry if you received incorrect information from the hotel. As discussed telephonically, you are welcome to contact me personally next time for future booking requests. My e-mail address is ryan@golfing-safaris.com It is our endeavour to provide pleasant, fast and efficient services at the most competitive rates. In regards to payment, your previously used credit card details can be used in order to facilitate the payment process for you. We are looking to be of your assistance again in the future and ensure not to disappoint you. Many thanks and kind regards, Ryan Mackie Thank you for choosing us as your accommodation provider. South African Tourism Company Tel: +27 (0)21 794 9050 Mobile: +27 (0)827 823 142 Fax: +27 (0)21 794 9995 Email: africa@golfing-safaris.com Website: http://www.south-african-hotels.com Website: http://www.south-african-lodges.com Facebook: https://www.facebook.com/SouthAfricanHotels Twitter: https://twitter.com/SATourismCo

Posted 10 years ago

“Ideally located and with lot of restaurants around, this hotel is ran by a welcoming team. If only the pool was on duty!”

Helpful Report

Posted 10 years ago

“I was very unhappy with the service I received, I wanted to book a family room at Glenburn lodge and I specified in my initial request that I required a room for 2 adults and 2 kids. Once I received the quote, I called to double check that I was being quoted for a family room and this was confirmed. I made payment thinking all was in order. It was only when I called to change the date for my booking that I was told that I would have to pay an additional amount to cater for the kids. Needless to say that I was extremely annoyed and asked that my booking be cancelled. I have since sent my bank acc details for the refund but have not got any response.”

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Posted 10 years ago

Dear Mashooda Forbes, we would like to inform you that a Family Room was booked for you, unfortunately the quoted rate does not include children. Additional charges are applicable for children depending on their age. We did try to get the children fees waived for you, we were only able to get them reduced. We sincerely apologize for any inconvenience and disappointment caused. If you review your bank account today you will notice that the full payment has been refunded to you. Many thanks and kind regards, Ryan Mackie South African Tourism Company Tel: +27 (0)21 794 9050 Mobile: +27 (0)827 823 142 Fax: +27 (0)21 794 9995 Email: africa@golfing-safaris.com Website: http://www.south-african-hotels.com Website: http://www.south-african-lodges.com Facebook: https://www.facebook.com/SouthAfricanHotels Twitter: https://twitter.com/SATourismCo

Posted 10 years ago

“Lynnette helped me a lot looking at the space of time i made a booking. I will definitely deal with you guys again. Thanks”

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Posted 10 years ago

“Very good customer service, quick and efficient.”

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Posted 10 years ago

“Having spent hours on the internet comparing hotels for our forthcoming holiday in SA, a quick email to South African Hotels provided me with all the information I could have wished for. Adjusting a few minor details was easy & confirmed within minutes. I found their customer service fabulous, their prices fantastic & a high five for their time & effort. I'll be back.”

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Posted 10 years ago

“Could not ask for anything better....nice room, lovely atmosphere and the best breakfast I ever had--worth every sent we spend thanks God bless”

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Posted 10 years ago

“Brilliant service and efficiency. Will use them again.”

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Posted 10 years ago

“Greatly appreciated the prompt responses to both inquiry and quotation and confirmation of booking.”

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Posted 10 years ago

www.south-african-hotels.com is rated 4.6 based on 1,233 reviews