XpressFlower Reviews

Name: XpressFlower
Rating: 4.70

4.7 Rating 6,370 Reviews

93 %

of reviewers recommend XpressFlower

4.7

Based on 6,370 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About XpressFlower:

Xpressflower.com is one of Singapore's leading flowers & gifts service provider that has been delivering gorgeous flowers for more than 15 years! Being a major player in Singapore's floral industry, we are committed to offering only the freshest flowers & gifts, backed by service that is both reliable & prompt. Xpressflower .com also carries an extensive range of products including soft toys, cakes, chocolates, wines & champagne and even home and lifestyle products! We collaborate with some of the biggest brands (e.g. Disney, Osim)to come up with the best selection of flowers & gifts!

Visit Website

Phone:

62801007

Email:

cs@xpressflower.com

Location:

160 Paya Lebar Rd, #03-03/04, Orion@PayaLebar
409022

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XpressFlower 5 star review on 12th January 2026

XpressFlower 5 star review on 2nd October 2025

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very nice and fast delivery. Good Service”

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Posted 1 year ago

“I am not at all happy with the service and experience.. 1st they called me and told me to change the color of folowers as they were not available and then once i received the parcel, the picture on the photo frame was someone else's photo and not the one i uploaded.. i am extremely disappointed as they ruined my surprise!! I am asking for a refund and a sorry note..”

Helpful Report

Posted 1 year ago

Dear Mr. Nawaz, Thank you so much for taking the time to share your feedback. We truly appreciate your honesty and apologize for the inconvenience you faced. We completely understand your disappointment with the service you received. It must have been disappointing to have the color of the flowers changed and to find that the photo frame included a picture that wasn't the one you uploaded. We sincerely apologize for the mix-up, as we understand how important it is to maintain the surprise element in such special moments. Your satisfaction is our top priority, and we would like to make things right for you. As spoken we have arrange the replacement of the item you ordered immediately and as a token of apology, we would like to invite you to our garden themed cafe (Knots cafe and living) and will be providing you a voucher which you can use when you visit.. Again, we would also like to extend our sincerest apologies for the inconvenience caused, and we look forward to resolving this matter to your satisfaction. Best regards, Chuck CS Manager

Posted 1 year ago

“The flowers are nicely arranged. Thank you very much.”

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Posted 1 year ago

“fast service”

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Posted 1 year ago

“First time getting from Xpressflower, was told previously by friends that flowers are expensive. But hey, flowers are expensive everywhere in Singapore however the quality of the service I got from purchase to delivery was great, worth the price.”

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Posted 1 year ago

“I whatsapped your staff, & requested for a snapshot of the flower stand. He/she responded rapidly, and accepted my request. Simple flower stand, the process of ordering and communicating with after sales was smooth.”

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Posted 1 year ago

“The recipient was very happy with the flower/hamper. So we are happy too. Thank you.”

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Posted 1 year ago

“No comment”

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Posted 1 year ago

“Disappointing delivery service. Despite calling and am getting assurance for same day delivery that did not happen. Don’t think I would use you again or recommend your services to anyone.”

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Posted 1 year ago

Dear Lu-lyn, Thank you for taking the time to provide us with your valuable feedback on your experience with Xpressflower. We sincerely apologize for the disappointment caused by the delivery service. We understand your frustration when you were given assurance for a same day delivery after calling our hotline and informing our CS but unfortunately, it did not materialize. This is certainly not the level of service we aim to provide to our valued customers like you. We deeply regret the inconvenience caused. We would love to make things right and improve our services. One of our CS colleague will be reaching you to arrange the refund of the delivery surcharge. We will be providing also a Discount voucher which you can use on your next purchase. Once again, we apologize for this unpleasant experience. We truly value your patronage and we hope for an opportunity to serve you better in the future. Warm regards, Chuck CS Manager

Posted 1 year ago

“thank you always pleasant to order from you.”

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Posted 1 year ago

“The customer service was quite thorough with pre-delivery notification, timely and update provided upon delivery.”

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Posted 1 year ago

“My first order and it was fuss free. Service was extremely good and I was informed before and after delivery.”

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Posted 1 year ago

“I placed an order for the wrong date, but they contacted me to confirm and managed to deliver it on the same day at the earliest hour, without any extra charge. Their service is wonderful. thank you❤️”

XpressFlower 5 star review on 10th March 2024

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Posted 1 year ago

“Smooth process and timely delivery. Good customer service”

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Posted 1 year ago

“Very experience and meticulous seller. Awesome service and standard to fulfil customer requirements.”

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Posted 1 year ago

“Great selection of the flowers. Service and delivery is amazing”

XpressFlower 5 star review on 8th March 2024

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Posted 1 year ago

“Easy and reliable”

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Posted 1 year ago

“Excellent service from counter staff Fiona & prompt delivery of gift”

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Posted 1 year ago

“Yes, it's pressure shopping to my client.Great services n warm/quickly respond.Thanks”

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Posted 1 year ago

“I approached your branch at Compass One and was served by your colleague -Denise. She is very polite and patience going through the online web with me to search for a suitable set of flowers gift and helped to arrange the delivery. Would like to give her a 👍”

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Posted 1 year ago

XpressFlower is rated 4.7 based on 6,370 reviews