XpressFlower Reviews

Name: XpressFlower
Rating: 4.70

4.7 Rating 6,373 Reviews

93 %

of reviewers recommend XpressFlower

4.7

Based on 6,373 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About XpressFlower:

Xpressflower.com is one of Singapore's leading flowers & gifts service provider that has been delivering gorgeous flowers for more than 15 years! Being a major player in Singapore's floral industry, we are committed to offering only the freshest flowers & gifts, backed by service that is both reliable & prompt. Xpressflower .com also carries an extensive range of products including soft toys, cakes, chocolates, wines & champagne and even home and lifestyle products! We collaborate with some of the biggest brands (e.g. Disney, Osim)to come up with the best selection of flowers & gifts!

Visit Website

Phone:

62801007

Email:

cs@xpressflower.com

Location:

160 Paya Lebar Rd, #03-03/04, Orion@PayaLebar
409022

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XpressFlower 5 star review on 12th January 2026

801

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very prompt service at the vivo store and over live chat with my order with an urgent delivery! Really appreciate the updates from the time my order was placed to when it was delivered!”

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Posted 2 years ago

“Delivered late”

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Posted 2 years ago

Hi Edwin, We are truly sorry for the late delivery of your order. We work very hard to keep our customers happy and would love it if you’d give us a chance to rectify the situation. One of our CS representatives will be in touch with you. Sincerely, Chuck CS Manager

Posted 2 years ago

“Deliveryman service is very polite. 👍 keep it up”

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Posted 2 years ago

“Customer service staff was prompt in replying queries (via email & whatsapp). Delivery was within stipulated time given.”

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Posted 2 years ago

“Beautiful roses! My wife ❤️ them. Thank you Xpressflower!”

XpressFlower 5 star review on 17th February 2023

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Posted 2 years ago

“I purchased the congratulations flower stand last minute on Sat noon. However, I was glad that you can deliver the same day. The process is so fast and will purchase again in future although I have to pay extra for the delivery charge. Thank you”

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Posted 2 years ago

“But the flowers abit wilting”

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Posted 2 years ago

Hi Mark, Thank you for the review. Your feedback is valuable to us and I will be sure to bring it up at our next internal meeting. Customer insight and comments are important to us, and I really appreciate you taking the time to let us know your thoughts. One of our customer service will reach you within the day regarding this matter. Cheers, Chuck CS Manager

Posted 2 years ago

“Superb service. Thank you so much”

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Posted 2 years ago

“Flowers were delivered during the delivery window scheduled. However, flowers were rather subpar because they don’t look fresh, more like a little dried out”

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Posted 2 years ago

“The constant email update was great. So we can track the fulfilment progress. However, the delivery was late. Supposed to be before 6pm, but ended up delivered only around 8pm. We wanted the flowers to be delivered first, before we arrived to the wake, but it didnt happen. So my boss was a little embarrassed and upset. First thought to mind is "next time cannot order from this shop again" There was a call to me around 5pm to inform me the delivery would be late, but should arrive before 7pm. But still the delivery was late. So a little disappointment. As there was a lot of flowers at the wake, we could not find our flowers. My boss asked if there is a picture or not. I could not find it in the receipt or the order sheet. Would be cool if can include a picture of either your website photo or actual photo of our flowers.”

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Posted 2 years ago

Hi Ryan, Thank you for contacting us to alert us of the late issue you raised and for taking time to write the details. I wanted to assure you that we are investigating and will be seeking to resolve the issue as soon as possible. We will be in touch if there is any information that we need, but in the meantime, thank you for taking the time to raise this matter. Cheers, Chuck CS Manager

Posted 2 years ago

“Thank you so much. In the future, I will order from xpressflower again. And thank you again for the whatsapp fast response. 👍🏽👍🏽⭐⭐⭐⭐⭐”

XpressFlower 5 star review on 15th February 2023

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Posted 2 years ago

“Order did not processed and sent to the respective collection location. Staff at PLQ service is poor particularly handling the problems caused by the HQ order dept. Couldn't commit to the delay delivery time and also no counter offer.”

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Posted 2 years ago

Hi Nicson I apologize for the experience you have encountered. My CS team is reaching out to you tomorrow morning to find out more. I will personally look into your case + investigate what happened. Cheers Sam Chief Experience Officer

Posted 2 years ago

“Was told the delivery will be late. However the flowers was delivered 5minutes after the scheduled timing which is not too bad. The flowers smell nice and will recommend people to buy this for their partners”

XpressFlower 4 star review on 15th February 2023

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Posted 2 years ago

“Did not received”

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Posted 2 years ago

Hi Kevin Thank you for your feedback and sorry for the slight hiccup. Our CS team has connected with you with regard to your feedback. - Our Driver sent it to the wrong block, he sent to block XXXB instead of XXXC. - He managed to recover the item and sent the item to within the 1 to 6pm timeslot as the order Cheers Sam Xpressflower Cheers Sam Chief Experience Officer

Posted 2 years ago

“Flower delivered with damages. Supposed to be a valentine day surprise for my wife”

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Posted 2 years ago

Hi Jin Fu, Thank you for the feedback and photos. Greatly appreciate it, as it will help me understand what happened during the delivery. I apologize that during delivery, one stalk of the flower was damaged. The delivery personnel should have informed the HQ about the damage instead of delivering it. We will engage the driver on this as this is NOT the standard and promise we have for our customers. My CS will follow up with you tomorrow on how we can make it up to you. Cheers Sam Chief Experience Officer Xpressflower

Posted 2 years ago

Hi Jin Fu, Thank you again for the feedback and apologies for the experience. As promised, we will arrange to send a complimentary bouquet for your recipient, just beep our CS hotline to follow up the date and time of delivery. Again, thank you, your feedback helps us to shape and improve our service to meet your needs. Our goal is to provide you with the best customer experience. We look forward to continuing to serve you. Cheers, Chuck CS Manager

Posted 2 years ago

“Fast and responsive customer service”

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Posted 2 years ago

“I did not receive any sms notification once the flowers were delivered. Just to update.”

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Posted 2 years ago

“Always reliable and dependable for quality floral products”

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Posted 2 years ago

“The flowers are fresh and close to the display on the website.”

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Posted 2 years ago

“More than I expected my wife was so glad when she saw it. Thankyou so much seller for your wonderful flower and service :)”

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Posted 2 years ago

XpressFlower is rated 4.7 based on 6,373 reviews