XpressFlower Reviews

Name: XpressFlower
Rating: 4.70

4.7 Rating 6,370 Reviews

93 %

of reviewers recommend XpressFlower

4.7

Based on 6,370 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About XpressFlower:

Xpressflower.com is one of Singapore's leading flowers & gifts service provider that has been delivering gorgeous flowers for more than 15 years! Being a major player in Singapore's floral industry, we are committed to offering only the freshest flowers & gifts, backed by service that is both reliable & prompt. Xpressflower .com also carries an extensive range of products including soft toys, cakes, chocolates, wines & champagne and even home and lifestyle products! We collaborate with some of the biggest brands (e.g. Disney, Osim)to come up with the best selection of flowers & gifts!

Visit Website

Phone:

62801007

Email:

cs@xpressflower.com

Location:

160 Paya Lebar Rd, #03-03/04, Orion@PayaLebar
409022

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XpressFlower 5 star review on 12th January 2026

XpressFlower 5 star review on 2nd October 2025

Aini -

800

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was impressed by the service provided by the lady! ( forgot her name) she was very helpful ! Overall l am very happy with service!”

Helpful Report

Posted 10 months ago

“Amazing flowers, amazing customer service. I appreciate Nica emailing me a photo of the flowers before it was delivered, which was unexpected but a very thoughtful gesture. It's the little things like that that makes customers feel assured. Wonderful experience overall.”

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Posted 10 months ago

“Good update on the process and beautiful flowers arrangements.”

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Posted 10 months ago

“The team is very accommodating for the last minute changes. Delivery was on time. Thanks for the effort!!”

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Posted 10 months ago

“Even though the first delivery they made a mistake, the support start does a good job rectifying it. Prompt and helpful reply.”

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Posted 10 months ago

“gives timely updates on the status of the orders”

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Posted 10 months ago

“Same comments, very Good.”

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Posted 10 months ago

“Responsive customer service, easy website to navigate and purchase online!”

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Posted 10 months ago

“The service are good in both phone assistance and delivery. The packaging is nicely wrapped”

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Posted 10 months ago

“I have been a member of XpressFlower for a lone time. I always pick up the flowers myself, only these few years I started using XpressFlower.com, which I can place my order anytime no need to rush very convenient.”

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Posted 10 months ago

“good and pleased with the service. Polite and give best suggestion instead of just want to earn money. recommended florist for online purchase.”

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Posted 10 months ago

“High quality product and fast service”

XpressFlower 5 star review on 17th February 2025

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Posted 10 months ago

“Requested for self-collection at the compassone branch at 11am on the 14th but on the day itself, my flowers were not sent to the branch for collection. The worst service i had, considering i have been ordering my flowers from them for a few years.”

Helpful Report

Posted 10 months ago

Dear Jan, Thank you for reaching out and sharing your experience with us. We sincerely apologize for the inconvenience caused regarding your self-collection order. As agreed on the day of your scheduled collection, we arranged a complimentary delivery for you to make things right. We have also been trying to reach you via WhatsApp and email to follow up on this matter, but we have yet to receive a response. As a gesture of apology, we have provided you with a voucher for your next order. Once again, we sincerely regret the oversight that led to this inconvenience and the unnecessary trip to our outlet. Please do not hesitate to reach out if you have any further concerns, we are always here to assist you. Best regards, Chuck CS Manager

Posted 10 months ago

“Delivered to the wrong house...”

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Posted 10 months ago

Hi Terrance I apologize for our delivery partner sending your item to the wrong address. It was a long day, and due to fatigue, he misread the unit number. Upon being notified of the error, we rectified the issue within the next 15-20 minutes. My CS team has: - Refunded your delivery fees. - Provided a voucher to dine at our Xpressflower HQ Knots Cafe. We hope you give us another opportunity as we strive to improve our delivery services. Cheers Sam Chief Experience Officer

Posted 10 months ago

“Prompt delivery and will get the notification when it delivered.”

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Posted 10 months ago

“delivery is on time and prompt. Highly recommend and will returning again as a customer”

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Posted 10 months ago

“Fast delivery but lack of chinese-writing help. As we are ordering for overseas relatives, the names and messages must be in traditional chinese.We had to search for Chinese message instead of help desk providing us.”

XpressFlower 5 star review on 16th February 2025

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Posted 10 months ago

“Good service.Nice variety of flowers to choose.”

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Posted 10 months ago

“A great internet user interface and excellent service!”

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Posted 10 months ago

“If you do not want to be disappoint in terms of failed delivery or delivery not on time, choose XpressFlower. Tried different florists, and they are the most reliable.”

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Posted 10 months ago

XpressFlower is rated 4.7 based on 6,370 reviews