XpressFlower Reviews

Name: XpressFlower
Rating: 4.70

4.7 Rating 6,066 Reviews

93 %

of reviewers recommend XpressFlower

4.7

Based on 6,066 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About XpressFlower:

Xpressflower.com is one of Singapore's leading flowers & gifts service provider that has been delivering gorgeous flowers for more than 15 years! Being a major player in Singapore's floral industry, we are committed to offering only the freshest flowers & gifts, backed by service that is both reliable & prompt. Xpressflower .com also carries an extensive range of products including soft toys, cakes, chocolates, wines & champagne and even home and lifestyle products! We collaborate with some of the biggest brands (e.g. Disney, Osim)to come up with the best selection of flowers & gifts!

Visit Website

Phone:

62801007

Email:

cs@xpressflower.com

Location:

160 Paya Lebar Rd, #03-03/04, Orion@PayaLebar
409022

Write Your review

Tell us how XpressFlower made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

XpressFlower 5 star review on 27th May 2025

776

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality and nice, will definitely order again when needed.”

XpressFlower 5 star review on 3rd October 2024

Helpful Report

Posted 8 months ago

“Great service 😃”

Helpful Report

Posted 8 months ago

“I received a call from a very rude delivery guy at 8:51 pm. I told him I had just parked my car and was heading home from the carpark. He said he would leave the flowers at the door because he needed to rush off for other deliveries. If I was okay with leaving the flowers at the door, why would I pay extra to block the time slot? This is really unacceptable. Additionally, I specifically wanted to receive the flowers personally, not have them handed to anyone else. This is really unacceptable!”

Helpful Report

Posted 8 months ago

Hi Steven, Thank you for bringing this to our attention. I’m truly sorry for the frustrating delivery experience you encountered, especially after paying extra for a specific time slot and expecting to receive the flowers personally. To clarify, the driver was from a third-party courier, but we’ll certainly report this issue to them to ensure it gets addressed. We appreciate your feedback and will do our utmost to prevent this from happening in the future. Our customer service team will reach out to you once we hear back from the courier company. Again, I apologize for the inconvenience, and if there’s anything else we can assist you with, please don’t hesitate to let us know. Cheers, Chuck CS Manager

Posted 8 months ago

“Nice flowers. Thank you.”

Helpful Report

Posted 8 months ago

“Very efficient & prompt service Well done !”

Helpful Report

Posted 8 months ago

“very good service. I got email to update delivery status, that's very importance for us.”

Helpful Report

Posted 8 months ago

“I am truly satisfied in the service from XpressFlower. Will definetly seek your service in the near future. God Bless!”

Helpful Report

Posted 8 months ago

“The customer service was quiet nice in attending my queries and they provided updated info.”

Helpful Report

Posted 8 months ago

“The staff is helpful and approachable.”

Helpful Report

Posted 8 months ago

“Nice. Beautiful.”

Helpful Report

Posted 8 months ago

“I like the service team, they changed the paper’s color for me. Thanks!”

Helpful Report

Posted 8 months ago

“Have done several purchases with Xpress flowers and have been pleased with their prompt service so far. They always send photos of the flowers before delivery which I appreciate much! Highly recommended!”

Helpful Report

Posted 8 months ago

“Complaint Regarding Unprofessional Service and Clarification on Add-On I am writing to express my dissatisfaction with the handling of my recent order and the unprofessional service I received from Ms. Lai. I placed an order for Disney Pink Roses in September and added a Mickey plush as an add-on item. Today, just before delivery, I received an email informing me that the Mickey plush would be delivered separately. When I reached out to customer service, Ms. Lai responded that it was too late to combine the items because I hadn’t included a special request. She further mentioned that an additional fee would be required to fulfill such a request. During our conversation, Ms. Lai’s responses were dismissive and lacked professionalism. Instead of addressing my concerns or providing a solution, she shifted the responsibility to me, stating that I should have checked the special instructions column. This response only added to my frustration, as it was not communicated anywhere on your website that all add-on items, such as graduation sticks or cards, would be separated unless specifically requested by the customer. I would like to highlight the impracticality of having add-ons like the Mickey plush delivered separately from the main flower arrangement. These add-ons are meant to complement the flowers and should be included together as a single delivery. It’s unreasonable to expect customers to hold a separate 6-inch plush, graduation sticks, or other add-ons while trying to pose for a photo with the bouquet. Carrying multiple separate items disrupts the intended presentation and makes it difficult for customers to capture a cohesive photo. Imagine holding a bouquet in one hand and a separate plush toy in the other while trying to pose for a graduation or celebration photo—this is neither convenient nor practical. The expectation is that these items are delivered as a unified package so that the customer can present and photograph the flowers and plush together as a single, thoughtful gift.”

Helpful Report

Posted 8 months ago

Dear Jas, I am writing to express our sincerest apologies for the inconvenience you experienced with your recent order. Your feedback is invaluable, and we regret any frustration caused. Our add-on items, such as plush toys, are usually packaged separately in a gift box and delivered alongside the flowers. If you'd prefer the add-ons to be combined with the main flower arrangement, we kindly ask that you indicate this in the Special Instructions or Remarks section when placing your order. Combining these items may require extra wrapping materials, which could result in a small additional fee. We apologize for not making this clear on our website and are working on updating our policies to improve transparency. I also wanted to apologize for the way your concerns were handled by our team member, Ms. Lai. We understand that our response did not address your needs effectively, and we should have provided a more helpful solution. Specifically, Ms. Lai should have offered to explore options to combine the items or arranged for a return of the separate item to better fulfill your request. Please be assured that we are addressing this internally to prevent similar occurrences in the future. To enhance your experience and that of future customers, we are implementing the following measures: Website Updates: We will revise our website to clearly state our policy regarding the delivery of add-on items and the process for requesting combined packaging. Staff Training: We are reinforcing our customer service training programs to ensure all team members handle customer concerns with utmost professionalism and empathy. As a gesture of goodwill, we would be delighted to invite you to our café and provide you with a voucher to use during your visit. We sincerely hope this gesture helps to make things right and that you will consider giving us another opportunity to serve you better in the future. Once again, we apologize for the inconvenience and thank you for bringing this to our attention. Should you have any further concerns or need assistance, please don’t hesitate to reach out. Sincerely, Chuck CS Manager

Posted 8 months ago

“I called the customer service line around 8.30am on Tuesday 24-9-2024 and was promptly attended by Maris who was friendly and helpful. From that moment till the order was delivered, I was impressed by the professional service the team had provided to me regardless of the low order amount. Apart from the confirmations of the order and delivery, they also sent me the picture of my order prior to delivery. What a wonderful experience…thank you so much for the excellent service!”

Helpful Report

Posted 8 months ago

Hi Lena, Thank you so much for the awesome feedback! We're super happy to hear that you had such a great experience with us. It’s wonderful to know that Maris was friendly and helpful when you called. Our team always strives to provide the best service, no matter the order size. We’re also glad you liked the little touch of sending a photo before delivery. We aim to make every experience special for our customers. Thanks again for choosing Xpressflower! We look forward to serving you again soon. Cheers, Chuck CS Manager

Posted 8 months ago

“Our first time ordering from XpressFlower and services were very good! Feedback from client that flowers delivered were timely and fresh. Highly recommended!”

Helpful Report

Posted 8 months ago

Hello Angie, Thank you so much for your incredible feedback! We are so glad to hear that your first experience ordering from us was a success. We greatly appreciate your kind words about our services and are delighted that your client's feedback of timely and fresh flowers reflects the superior quality we strive to provide. We are incredibly grateful for your high recommendation and look forward to serving you again in the future. Warm regards, Xpressflower Team

Posted 8 months ago

“Very efficient delivery”

Helpful Report

Posted 8 months ago

“Prompt response from support agent Carla, to help amend my order changes. Preview pictures for customer before delivery which is an added value service 👍🏻 What you see is what you set.”

Helpful Report

Posted 8 months ago

“the order was delivered nicely👌😀 very good and appreciated for the time and efforts”

Helpful Report

Posted 8 months ago

“Always provide very prompt service, and the hotline number is also very easy to contact for assistance. Keep it up for the good service !”

Helpful Report

Posted 8 months ago

“The flowers looked fresh upon receiving them. However, customer service called twice to reschedule the delivery time.”

Helpful Report

Posted 8 months ago

Hi Dawn, Thanks for your feedback! I’m happy to hear the flowers arrived fresh and looking great, that’s always our goal! Sorry about the calls to reschedule your delivery time. We know that can be frustrating, and we’ll make sure to check what happened so we can avoid this next time. We appreciate your understanding, and we’d love the chance to make it up to you with an even smoother experience in the future. Cheers, Chuck CS Manager

Posted 8 months ago

XpressFlower is rated 4.7 based on 6,066 reviews