Yell.com Reviews

Name: Yell.com
Rating: 1.23

1.2 Rating 583 Reviews

5 %

of reviewers recommend Yell.com

Company Reviews

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Metrics

1.2

Based on 583 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 43%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have been using Yell smart platform for 3 months now. The results are very bad. We have used their platform for social media, bing and google display. So far 2250 clicks with 2 emails and 1 call. NO GOOD!!!”

Helpful Report

Posted 4 years ago

“Signed up for a free listing for my small business but changed my mind after being harassed by there marketing department, literally 4 or 5 calls a day from them plus a whole load of spam calls from other advertising companies.”

Helpful Report

Posted 4 years ago

“After they convinced me to switch from GoDaddy to Yell with what was eventually just lies for 3 times the cost of GoDaddy My website still does not have the payment options that my business needs Very poor customer service if you have a problem after 5pm on Friday then you can't speak to a person to fix the issue until Monday morning leaving your site down for 3 days during the weeks busiest period Then you we I asked to speak to there CEO they respond with a minions very unprofessional No accountability from CEO None existing customer service on weekends Avoid this company at all costs I'm off back to Godaddy direct debits cancelled”

Helpful Report

Posted 4 years ago

“Negative reviews are censored. Yell.com delated a review I made of DH Property Services, Andover. I then reviewed Yell.com on Trust Pilot awarding 1* for deleting my review on a false pretext. Yell.com then advised me that my original review had been reinstated but might not be visible because their clients can override and delete unfavourable comment from their accounts. LESSON LEARNT - only trust unbiased review platforms and not those designed to promote paying clients. e.g business promotion and trade websites.”

Helpful Report

Posted 4 years ago

“I am a self employed childrens entertainer. Asking yell to build me a website was one of the biggest mistakes i have made in the last 2 year's. Just simply overpriced for how much effort it all was. I should never have swapped from a cheaper alternative for the support they gave.”

Helpful Report

Posted 4 years ago

“YELL.COM have taken a number of 1 star reviews (including mine) from NIGHTINGALE REMOVALS Of WESTON SUPER-MARE and have aloud a list of new 5 star reviews to remain up. Why would THEY ALLOW CUSTOMERS and CONSUMERS to CONTINUE to be CHEATED and DECEIVED? I THOUGHT YELL.COM would be there to PROTECT and to DEFEND CUSTOMERS and CONSUMERS. PLEASE REINSTATE GENUINE 1 STAR REVIEWS AS A WARNING TO OTHER TRUSTING CUSTOMERS and CONSUMERS.”

Helpful Report

Posted 4 years ago

“Group action is being taken against yell.com for their fraudulent misrepresentation, to sell services that simply don't work. Over 3k ex customers and whistle-blowers from all four corners of the UK can't be wrong! Check us out at I HATE YELL. COM on Facebook”

Helpful Report

Posted 4 years ago

“Yell have been very difficult to deal with during the pandemic, initially helpful at the outset but then all support drained away. My small business severely affected and closed down, I’ve still had to pay despite explaining that myself and my husband have both been affected and we cannot support ourselves and our child. They offered to half the money but it did not materialise twice, and now I have gone overdrawn. What absolute shocking customer support, given they could have had a customer for life if they supported me well through this. If this is how they treat sole traders who are struggling it bodes terribly badly for them in the future. In addition to that the as did not even work and all I’ve had are nuisance calls. Never ever use yell.com”

Helpful Report

Posted 4 years ago

“Absolutley shocked and disgusted about how one of your sale team spoke to me,belittling and aggressive i will never use your services”

Helpful Report

Posted 4 years ago

“Reviewed a company using Yell's website, it wasn't a good review but it wasn't a good company. The review quickly disappeared. Upon further inspection the company has 17 reviews, but only four are visible, three written on three consecutive days and each one was the reviewer's only review. It seems that Yell removes all but the glowing reviews so you cannot make a reasonable judgement of whether the company is any good or it is a scam operation. And they do not remove fake reviews. Being on Yell does not reflect well on your business.”

Helpful Report

Posted 4 years ago

“Avoid avoid avoid at all costs the worst company to invest your money in look at the reviews I’ve never seen anybody have one point something with you because you cannot write negative reviews don’t avoid avoid avoid do not use these people they are shocking”

Helpful Report

Posted 4 years ago

“Yell is an absolute joke I would not waste your money in any shape or form they are totally unprofessional company and they don’t follow through with what they do at all cost do not do not waste your money people do not use directories anymore and the cancellation policy is rubbish”

Helpful Report

Posted 4 years ago

“Just really bad waste over £500 with them which they refused to give back when making my website. Bad customer service, had to fight to get out of my contract. Waste of time and money.”

Helpful Report

Posted 4 years ago

“3G is the most professional company I have used, I had extensive work done in my new house and couldn't ask for any better a joiner, if you are looking for a joiner I would definitely go with them 10 out of 10”

Helpful Report

Posted 4 years ago

“Square Deal Windows excellent service broken door latch fixed would recommend this company highly very happy customer”

Helpful Report

Posted 4 years ago

“Yell I find are really abrupt on the phone, if you dont have all your details to hand, ie acct number, and they cant find the bloody business address on their system. What numptys they are.”

Helpful Report

Posted 4 years ago

“I have joined yell total waste of money totally useless you never get anybody reply back to me from yell and I would definitely not wasting your money people do not use directories anymore. and get out clause is very difficult to get out to keep your money in your pocket don’t waste it”

Helpful Report

Posted 4 years ago

“Set up a free business listing but they won't now remove it! I don't want clients turning up at the business adree without an appointment so I want the free business listing removed. Bizarre and convoluted "security" means they are refusing to remove the listing that literally anybody could have set up, they didn't ask for one scrap of security or identity information to set up the listing. What if this was set up maliciously? A genuine businesses wouldn't be able to have a malicious listing taken down. What a joke! Don't bother with Yell.com it's more trouble than it's worth. There are far better and safer ways to advertise your business.”

Helpful Report

Posted 4 years ago

“J & J Roofing Systems Review. Excellent service and price received, would highly recommend this company to anybody. Bill in Pelsall, West Midlands.”

Helpful Report

Posted 4 years ago

“once they con you into signing up, they are impossible to contact afterwards. They made me a website, thats that, nothing worked, No phone calls. No apologies, if someone goes wrong, they say its a minimum of five working days to resolve any issue, I was beyond shocked but it took nine days top just send me a link for me to access my emails.”

Helpful Report

Posted 4 years ago

Yell.com is rated 1.2 based on 583 reviews