Yell.com Reviews

Name: Yell.com
Rating: 1.23

1.2 Rating 589 Reviews

5 %

of reviewers recommend Yell.com

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1.2

Based on 589 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 37%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have posted a genuine review about a garden room business in Worcester and they keep deleting it. The reviews on their site are5/5 and this influenced my decision to you this company which is sincerely regret”

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Posted 2 years ago

“Poor. Take your money and you get nothing for it. We are a charity and they still decided to rob us. Please dont use this company”

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Posted 2 years ago

“I would never use this yell it waste of money and the staff are very rude”

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Posted 3 years ago

“Terrible experience with yell. Left feeling conned out of money. Promise the world, can’t deliver and then pay themselves on the back.”

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Posted 3 years ago

“I feel cheated and lm sure l was missold.”

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Posted 3 years ago

“Lads from KTS property maintenance transformed my garden. Hard working friendly clean and tidy.”

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Posted 3 years ago

“DO NOT SIGN A CONTRACT WITH YELL.COM They promised a lot of things they didn't do in the end. I am very sad I have spent £1600 with them :( they teased me I really hate them for stealing my money. After I finished my contract they were still taking money from me I had to block them from contacting the Fraud department of my bank. The customer service is really poor. the website looked like was design by a child DO NOT TRUST THEM”

Helpful Report

Posted 3 years ago

“They remove bad reviews from their paying customers using the excuse of your wording being against Yells policy. Then when you try to repost an edited version they say you have to wait 30 days. What a scam of a company. As for SEO and website design, they depend on the customers lack of knowledge as to how these things work then charge a fortune for SEO and design that will hurt your company, bad links etc. Must be great for rogue traders to have such a platform to advertise their services. Absolutely avoid if you offer genuine good quality services and don't want to have your reputation tarnished by association with YELL.COM”

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Posted 3 years ago

“Worst company on the planet they tried to sell me a wix template they tried to say designed by yell powered powered by yell load of cods wallop avoid like the plaige”

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Posted 3 years ago

“Hey guys i got everything promised , i'm entirely delighted with my repay, services provided were prompt. ç rystal rev erse . ç ø m comes highly nominated by me.”

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Posted 3 years ago

“We were sold a package last year and listing incorrect and spoken to yell so many times over last year to change address etc Yell not willing to reimburse or stop the payment until the contract date has expired very poor Yell should be ashamed of their selfs poor or lack of customer service They didn’t even apologise for failed return calls which were never made Sheila massey”

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Posted 3 years ago

“Yell have always been good with us 10/10”

Yell.com 5 star review on 30th March 2022

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Posted 3 years ago

“Got an email regarding a review I left for another company. The review was based on trying to actually get a service from the company, so we never actually used them. Yell in their stupidity emailed me asking to verify I had used the company by sending a copy of an invoice. I replied to the email stating I hadn't used them and if Yell had bothered to read the review they would have seen the review was about the initial service when phoning the company. The reply email bounced, what a shower of incompetent clowns!”

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Posted 3 years ago

“Even one star is to much for this service (if you can call this service at all). They will promise you that website will be ready for few weeks but will not deliver it for months. they are legal thieves please be aware.”

Helpful Report

Posted 3 years ago

“After grand promises, I entrusted Yell with my company's business. Not only was no result achieved from the campaign, its start was delayed by months, but mistakes were repeatedly made, ads didn't appear, and none of the regular reviews and adjustments actually happened. I cancelled the campaign and went to a smaller digital marketing business that's now turning in great results. I continued to receive emails from Yell for months before finally managing to get an unsubscribe to work. Now they've started spamming me on an unrelated e-mail address. The messages have no unsubscribe option, and Yell refuse to remove me from their list. I have put in a complaint to the Information Commissioner's Office. Avoid this unprofessional bunch of charlatans at all costs.”

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Posted 3 years ago

“Um, literally useless? I left a very honest review and the dishonest owner was allowed to remove it because it was "defamatory." This happened again, so I then left a review stating that I could only advise people to stay away but didn't go into detail, and then Yell allowed the garbage business owner to delete THAT because "It did not contain any information on the experience of the services/products the business offers." Literally so dumb; they censor customer input and give businesses the ability to HEAVILY edit their reviews. Not trustworthy at all.”

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Posted 3 years ago

“Awful, dreadful and well-organised scam company. Absolutely useless and virtually a complete waste of money!”

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Posted 3 years ago

“Do not sign any contract Amy Welsh one of the cells person as seumas sugar you details you will be connected to many company 1 of them is uh well I need and get service in UB charge do not do that mistake on warning you”

Helpful Report

Posted 3 years ago

“Awful, dreadful Company. Yell contacted me to build my website in January 2022. I wasn't planning on a website for my business as I planned to sell on Etsy. But Yell promised me the world and I fell for it. It all went downhill from there. The website was built and went live before I had any input. It was shocking. Text which couldn't be read, awful layout, it just looked like it had been done by a child. I had to completely re design it myself, which took me a week of very late nights/often no sleep after work. But it got done, by someone who has never built a website. I was told that Yell would take care of any changes and there were some that I didn't have the knowledge to do. Such as a lightbox. I was also told this couldn't be done..... I managed to do it. Aside from shoddy quality, Customer Service is the worst I have ever and ever hope to experience. Send an email and you will get a frustrated response at the end of the day, meaning your queries run over the course of a few days. Call and you can expect to spend an hour of your time in queues. Use the new messaging service they are so proud of as the 'Quickest way to contact them' and you will waste even more time and have to call anyway. Payment - I was specifically told I couldn't use Wix Payments. However, Yell in their wisdom (or lack thereof) set Wix payment up on my site and it took 3 weeks to receive payment for goods sold, and I only got it then because chased them and then had to jump through many many hoops. The final nail in the coffin for me though was when I spent all weekend until 6am, having 3 hours sleep, uploading all of my stock to my Facebook and Instagram stores. I spoke to Yell about some issues (surprise surprise) on the Monday and was told that I should link my Wix website to the Facebook and Instagram stores to update all in 1 go in future. I had dreams of how much time I would save, no more sleepless nights, what a winner. How wrong was I?!...... The whole lot got deleted and caused Facebook to block my store. Which I then had to re gain approval for. This took a couple of days, all time where my business looked ridiculous to my customers, who were excitedly told about the shops being open for them. Yell blame Facebook, but it was all up and running before they stuck their noses in, so I simply cannot agree with them. It's been a week now since I finally got out of the contract, and that was only because I contacted Claire Miles the CEO and the entirety of the Hell Leadership Team to inform them of my disgust in the service received. I still haven't fully populated my Facebook store as I feel totally exhausted from my hellish time with Yell. They have affected my business, my mental health, my full time job and also the additional business I was starting, but have felt too exhausted to do from all of the stress. Before you spend a fortune on this service, I urge you to look around for a more personable service who actually care about their customers. Throughout my time with Yell, I have run my own Google Ads running and I was completely managing the SEO and keywords on the website. If I (a complete novice who has spent their career in Construction and not web building) can do it, then anybody can. I feel relieved to be free and gaining my mental health back every day. I hope I can gain the strength to move my businesses forward. The funny thing is, Yell sent me an email today saying they accept no liability for my issues and have let me out of my contract as a Goodwill Gesture. Why can't people just admit to their shortcomings. Goodbye Yell, I hope you take my suggestion for the name change HELL”

Helpful Report

Posted 3 years ago

“They are paid to remove all reviews complaining of poor service on business listings. Thus, most of the reviews on the website are not genuine. This is fraudulent behaviour.”

Helpful Report

Posted 3 years ago

Yell.com is rated 1.2 based on 589 reviews