Yell.com Reviews

Name: Yell.com
Rating: 1.23

1.2 Rating 589 Reviews

5 %

of reviewers recommend Yell.com

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1.2

Based on 589 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 37%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I chose YELL to create my website in hopes to get customers in, ever since I did I have not gained 1 customer! It has been 12 months now and I have paid so much money. All they care about is money and what is worse is I am tied to them, they force you to be tied as soon as you sign their contract. It really disgusts me to know that they honestly do not care as long as I pay them monthly for ABSOLUTELY NOTHING! I deeply regret my decision with yell and I will make sure I let everyone I know not to make the same mistake I have.”

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Posted 5 years ago

“Yell salesman refused to tell me where he found my business card. Even though i asked him several times, he refused to tell me. I felt very uncomfortable when I just knew he was a total bully and a liar!! There was nothing of quality about him, quite the ruffian. He used my toilet twice, and twice he dropped the lid crashing it down on my Roca porcelain ware!! Record that for training purposes and play it back for the boardroom to get a good belly laugh! Vile salesman with dinosaur attitude. I hated every minute of it. Avoid like Corona-19!!!”

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Posted 5 years ago

“I recently had a meeting with Yell and whilst the lady who came to see me was very nice and also the lady in head office in Belfast was helpful I decided not to use there services based on discussions with people who had used the service in the past and also on reviews. Since then I have been bombarded with call's from Belfast asking me again and again why and what else they could do to change my mind culminating in today with SIX calls before I picked up. I then instructed the young man that he must remove my number and stop calling. He would not take no for for an answer so that in the end I hung up on him. This then resulted in him ringing me back 4 times one after another till I again had to answer as it was blocking my number for business call's. He again launched into his speech until I again had to tell him to stop calling me or I will involve the police as this is now harassment and put the phone down again. I can also tell you Yell that you have again rang me 5 times this afternoon!!!! This really has to stop as this is the worst experience I have ever experienced in all my years in business! You will be aware Yell that all your call's are recorded so go and have a listen for yourself. Discussed!!!!!!”

Helpful Report

Posted 5 years ago

“We used Rob Roy Removals (Rugby) to move house. After the move we found a vintage display cabinet damaged, a mirror broken and a traditional silver charm bracelet missing from its presentation box. We understood the removal company had insurance which covered the move up to £25,000.00. Although we followed the verbal instructions of the owner of the company, Gerry, on preparing for the move, he subsequently claimed the insurance did not cover jewellery! Gerry arranged to come and discuss the damage and loss, but failed to turn up at the appointed time and we have not heard from him since. If you consider using this company I advise insisting on a written and signed contract with all terms and conditions clearly set out. Police Crime Reference Number: 23/8797/20”

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Posted 5 years ago

“Met with a couple of lovely people to help get things moving. They were so informative and friendly. However once I signed up, the customer service really went downhill. £125 a month for a year to have great service at the start then unreturned phone calls, constant swaps on account managers and when I cancelled my contract, they claimed not to get it. After all that, still charging me a final bill for what feels like not much at all. A real shame because I loved the service in the beginning.”

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Posted 5 years ago

“Yell is one of the worst companies I've ever had the displeasure of encountering. I'd recently become self employed and they called me up and made me feel like they could help. Nothing they promised came to fruition and I got tied into a contract of £80 a month which I couldn't get out of without being threatened with legal action. YELL IS A SCAM please save yourself the pain.”

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Posted 5 years ago

“I wish I could leave a review with 10 minus stars! They absolutely outright lie about what their advertising can do to reel you in. They then trap you are you in a 12 month contract with no mention of your statutory rights. No leads come from the advertising. I rang up to complain told its my fault and I need a Yell website. The stats they show you only exist in yell land. Its all BS. You should be ashamed Yell you are targeting small businesses, that work really hard for a living. A days pay a month goes to you for nothing in return. Avoid Yell, read other reviews they all say the same.”

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Posted 5 years ago

“Yell are a disgrace. Avoid, avoid, avoid. Lie to reel you in, it's all absolute BS. They cant get you any work, just steal your money every month. customer service is a joke. Ask them to make sure you are getting what you pay for, of course you are they said. Look for my VIP situated business in an area they are contracted to put me in, 43rd down the list!”

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Posted 5 years ago

“Please dont waste your money I have never had one call via YELL or any other feed they supply. Only through the counselling directory. I agree with all the other views I have thrown my money down the drain using YELL. No highter up the google rankings, still on page 14 (which is a waist of time). PLEASE DONT BE COND BY THEM LIKE I WAS! AVOID,AVOID,AVOID”

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Posted 5 years ago

“Notified them of a fake business at my home address. I've been in contact 3 times. They have proof that I really do live here. No action. Any scammer can put a business ad up with them. Apparently (and quote from Yell!) they take the advertisers "word" ... not to mention only a mobile phone number.... My actual proof is not taken as anything. Conversation on chat solves nothing. And they haven't got back to me.”

Helpful Report

Posted 5 years ago

“You are con artists and should be ashamed of your self you money grabbing thief's”

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Posted 5 years ago

“Useless adverting not one call in 12 months Signed up for free listing then hours on phone till you give in And pay If you want to grow your business Do not advertise with yell you might as well put your money down the toilet”

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Posted 5 years ago

“Total rip of company AVOID AVOID AVOID you have been warned!!”

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Posted 5 years ago

“Please anyone wanting to go with yell do not do pls they are joke they av just ruined my buisness and do not trust ilyas he is a lier also claire mile is head yell ive never even add a reply from her just passes the book all time also another lady called beth do not trust them”

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Posted 5 years ago

“Spent over 3k in one year tried to cancel after 6 months Ie pay per click there support team take calls but seldom reply or sometimes 3 or4 weeks later glad to be finally away from them but has cost a further £400 plus avoid at all costs”

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Posted 5 years ago

“Set up a "free" listing on Yell. Was then harassed with calls from them wanting to complete my listing. Complete rubbish they then proceeded to spend hours on the phone with me trying to sell me everything under the sun. Dont think they realise that im a website designer and very experienced in marketing and advertising. Told me a pack if lies regarding being a premier Google partner and that my website would rank for the search terms relevant to my business when asked how he would do that he didnt know what he was talking about. Who uses Yell for anything other than a backlink ? Yell uses a Duda website builder available for a few pounds a month which a 3 year old could use yet they still cant build a website. There reputation managet is a product called vnext which is again not their product but they charge 40 a month for it. Their ppc is Google adword which they take 40% of your budget as a commission for "managing" your campaign which they are terrible at running. They use internal analytics and use impressions to sell and justify there rubbish. An impression is uselss if they dont click onto your website. They refuse to install Google analytics or will charge you for it. If you leave and they manage your social media they wont give it back to you. If tou want to cancel they will avoid you. They dont offer a cooling off oeriod so when it doesnt work you're stuck with it. There contact forms on thier website dont work so when someone makes an enquiry on your website you wont be made aware. They spam trustpilot with fake reviews. I mean i could go on all day here but i hope you get the picture. DO NOT USE YELL !”

Helpful Report

Posted 5 years ago

“1 star is flattering, but I can't go any lower. Their pay-per-click is 100% money down the drain. They will spend hours on the phone convincing you that thousands searches are being made in your area for your industry; then they trap you in a contract paying them hundreds of pounds a month where they do absolutely nothing for your business. Yes, you'll have a "dedicated" account manager, but they're trained to BS you with statistics, and will actually argue with you that it's your fault no one is responding to the ads they designed. In six months I paid them £900 to receive 4 phone calls that had nothing to do with my business.”

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Posted 5 years ago

“Yell upload fake reviews which are not verified against businesses that are not registered with them deliberately to cause them damage. The only way you can then have a review supressed or removed is if you become a paying customer of yell. Absolutely disgusting behaviour by yell.”

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Posted 5 years ago

“Total con had add for 1 year, tied into contract, no help and no new customers. Had 1 enquiry in all that time, they are only doing it to con you out of your hard earned money. At last my year is up, don't use this company, save your money!”

Helpful Report

Posted 5 years ago

“Overpaid on my reputation manager no chance of getting refund just keep ignoring emails then i get email 3 months later saying no refund is due i cancelled my contract in their time frame 14 days. Avoid this company all they want is your money”

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Posted 5 years ago

Yell.com is rated 1.2 based on 589 reviews