Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 7,005 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

Questions

Metrics

1.1

Based on 7,005 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Said the delivered but they didn’t I have video door bell plus the fact I was cleaner window next to front door and still made to feel a liar no delivery van or car on my street and I’m disgusted the driver lied and said it was delivered that is twice yodel has done this to me avoid this company they can’t be trusted”

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Posted 6 years ago

“Said delivered but no signature due to Covid . My son was walking dog saw guy leaving porch with nothing in his hands but no delivery in porch!! Contacted them and they have said delivered !! Think pretended to deliver and took my item . No doubt will appear on eBay !!”

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Posted 6 years ago

“8 days late no explanation just garbage should be shut down”

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Posted 6 years ago

“AWFUL COMPANY MAKE IT YOUR LIFES MISSION NOT TO GET ANYTHING YOU WANTED DELIVERED BY THEM”

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Posted 6 years ago

“First time getting a delivery from Yodel, not surprised to find myself here confirming everyone else's opinion. Waited all damn day for a package that I've been waiting two weeks for in the first place. Royal Mail and Amazon both managed to deliver parcels to this household today, but no sign of this piece of filth company. Utterly useless, will be cancelling all future orders if I find out a company uses Yodel. Paired with Very.co.uk, which makes a hell of an abysmal combination. Pathetic crooks through and through.”

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Posted 6 years ago

“Company a joke they allways fail to deliver hate fact there some relly good company iut there and they choose this joke of company as there courier”

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Posted 6 years ago

“Mentioned that my parcel had been delivered, when it hasn’t, I had been tracking it for 30 minutes prior and was in the garden at the time they said it was delivered. Shame that the company I use have to use this courier service as they are extremely poor!!!! Get yourself some decent delivery drivers who are not taking your deliveries for granted.”

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Posted 6 years ago

“Tracked item all day and when it stated I was next delivery stood by the window of my small apartment block awaiting vehicle. Then got message stating packaged was delivered! How? No van/person entered the car park, no-one buzzed my flat. lContacted webchat and they advised to get in touch with the company who sent item - then added that the driver had delivered the item to a 'red house'. How could they have mistaken a red house for a grey apartment block is beyond me!! I'm in long-term isolation so can't go out looking for a 'red house' in the vicinity to try and retrieve parcel. Yodel has a dreadful reputation that seems well-deserved and will now avoid traders who use their service.”

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Posted 6 years ago

“Terrible service. Driver never knocks or rings doorbell and it's always difficult to contact them. Their calling card never has any details left on it. Sellers, boycott Yodel please.”

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Posted 6 years ago

“Parcel should have been delivered Saturday then received message at 8. 30pm saying delivery is late. Heard nothing since & no delivery, can't get through to webchat and doesn't recognise delivery number. Expensive item and no idea where it is & if it will be delivered at all. No customer service whatsoever.”

Helpful Report

Posted 6 years ago

“I recently had a planned delivery of a pram for our soon to be new arrival and the item was apparently delivered but it was not the item was shown as being delivered at the wrong address and now I’m being told by yodel that there’s nothing they can do until the company I purchased from contacts them showing a lack of care towards customers and a disregard of care by there driver who either wanted to just get paid and scanned the delivery as completed so they could or left my item infront of the wrong house which even with the current virus outbreak is not how it should be done and they should step back and still ensure the item is with the correct resident or at least learn to read numbers so they can tell it’s the wrong house. Or even worse the possibility that the they are employing drivers who are stealing people’s hard earn items.”

Helpful Report

Posted 6 years ago

“Not able to help when my delivery was going to wrong address. DPD is able to track their drivers and stop the delivery and delivery the next day unfortunately Yodel doesn’t care about customers that much. Their customer service is a joke as the chat barely works and the agent takes over 20 minutes to response. Their phone line is only robot who wasn’t able to even find my delivery with tracking number. Waiting for each answer on chat over 5 minutes and my last message was ignored over 20 minutes then I end the chat. Chaotic and careless company! Extremely disappointed!!!!”

Helpful Report

Posted 6 years ago

“Awful customer service on the WebChat. Basically try to fob you off with a multitude of excuses. I contacted initially to advise that tracking system showed item delivered (Posted through letterbox), but as we are self-isolating and had not left the house it definitely had not been delivered. Suggested I contact neighbours, check driveway etc etc. Said that due to current COVID-19 situation, often leave parcels with neighbours. I queries this, and explained other couriers knocked on door, kept 2 metres apart and watched item being picked up from doorstep. I asked (if as suggested my item had been left with neighbour), why a 'card' had not been posted through letterbox? Answer ....... we often leave the card with the neighbour also??!!??!! What!!??!!?? I could smell the 'BS' a mile away, when I pushed for clarification as to why they would do something as stupid as this, the Agent simply terminated the call abruptly. Within the hour, the courier driver, a very pleasant individual called by and explained that he had mistakenly dropped it off at a similar address on the estate.”

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Posted 6 years ago

“Have been waiting for a parcel which was out for delivery on Saturday It didn't arrive and thee tracking app said it would arrive today and it didn't to make matters worse they drove past my house on the way back to their depot. They give their drivers too many drops and they run out of time. Awful company and you cannot speak to anybody”

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Posted 6 years ago

“I was promised my order on Tuesday from 7am-9pm, so I kept an eye on the tracker. The driver was up the road for 3 hours, then it said attempted delivery, which is a lie as I was in all day and didn’t hear the door go at all! Awful service! just because they can’t be bothered to do all the deliveries!!”

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Posted 6 years ago

“Ive been left a parcel on my door step. Its not mine or for me. Trying to report it or speak to anyone is impossible.. It is stll their if its stolen i dont care. Why should I ??”

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Posted 6 years ago

“It's says they missed me , i am at home , i was home all day waiting for my parcel all day , and they say i'm not at home , the driver diden't even came at the door... Unbelivebel”

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Posted 6 years ago

“This should be no stars. I am at home self-isolating. There is a notice on the door explaining that I do not open the door and asking drivers to leave deliveries in the porch and ring the bell to let me know. I then received an email notice from Yodel saying "We tried to deliver your parcel but it was refused at the door due to damage. Please contact the sender with any queries." This is a complete fabrication. No one came to the door or attempted to deliver the item. It's not the first time I've had this experience with Yodel. Still trying to sort this out, no thanks to their so-called customer services. Shockingly awful company.”

Helpful Report

Posted 6 years ago

“Appalling company. I am unable to go out because of COVID-19, but Yodel website indicates that the driver tried to deliver my parcel but could not. That is a lie. The worst delivery company, and I shall not use the supplier again because, unbelievably, they still use Yodel. Incidentally, I paid extra for next day delivery and that was four days' ago.”

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Posted 6 years ago

“Tracking says delivery was attempted and a card left on Thursday, Friday (a bank holiday) and Saturday. Only one card has been left and that was on Monday (also a bank holiday) but no details were completed on said card. Webchat is almost permanently unavailable and next to useless when you do get through, can't reach Customer Services by telephone because they won't reconfigure their call handling to support people working from home, no response to Twitter DMs and the driver isn't answering his phone. And people wonder why I recommend avoiding Yodel like the plague! Bonus points: The item I'm expecting is irreplaceable if it's been "lost", as the supplier has no further stock left to be able to send a replacement.”

Helpful Report

Posted 6 years ago

Yodel is rated 1.1 based on 7,005 reviews