Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

YOPA Reviews

1.5 Rating 416 Reviews

12 %

of reviewers recommend YOPA

Company Reviews

1.5

Based on 416 reviews


Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

Visit Website

Phone:

02030957000

Write Your review

Tell us how YOPA made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

YOPA 1 star review on 12th July 2022

YOPA 1 star review on 15th February 2022

YOPA 1 star review on 8th September 2020

YOPA 1 star review on 8th September 2017

YOPA 1 star review on 25th August 2017

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would not recommend using YOPA after my terrible experience with them. The day of viewing I felt pressured into having YOPA sell my home and I was completely misled by the agent who promised a stress free service. He advised I go with the buy now pay later option as in his words “I will definitely sell your house within 10 months”. But that was all false advertising - a con to get me to sign my money away for nothing. Ever since that day I have not heard from nor have had any contact with the agent who reassured me I was dealing with a company I could trust - how wrong was he. I have tried to contact the agent on multiple occasions, requesting the for sale sign be put up - which still hasn’t been done months later. I have asked for new photos of the house to be taken since the agent insisted on doing them that day, even though I had expressed multiple times the house was not ready so wouldn’t be capturing it’s full potential. I have asked if the agent still has my house key as it was given on the day of sign up but again no response. I now have a new agent but only aware of this due to the online account. I’ve not had any contact from him to update or introduce himself. I have messaged on the online account and via his mobile number (which states he has read my messages) with no response. It’s been almost seven months of no contact from TWO agents at YOPA and my house has still not sold or had one viewing but I am expected to pay £1,399 to a company who has done absolutely nothing for my property or me other than add more stress and financial worry. My experience with YOPA has been very poor and I would not advise anyone to go with them. I wish I knew what I know now so I could have avoided YOPA completely.”

Posted 5 months ago

“Please beware of the opt out not to share your contact details with the seller via the yopa platform. It's not that obvious and we ended up pestered constantly by the vendors once we put an offer in and this ended up quite advisarial even after we asked the lawyers to stop them contacting us. It really should be an opt in rather than opt out thing. Best left to the lawyers.”

Posted 5 months ago

“Avoid wasting you time and Monday. Tried to view twice and they keep change the time and dates. Avoid this company.”

Posted 5 months ago

“Too many problems. No vetting of viewings or help from agent. Rudeness and sarcasm from Sales. Agent suggested Core.Not aware of Collections Dept. Like it is planned that everyone who leaves pays £999 regardless.”

Posted 5 months ago

“I have had my property up for sale with Yopa since August, holly regen from chester as been Dealing with this from the start and all I have been told is lies after lies, I’m a complete fortune out of pocket after instructing my solicitors and doing surveys on a property, holly has been dishonest from the start and as told compulsive lies, after I confronted her as I have spoken to the ( potential buyer ) of my property she was in denial, I would not use this company and not recommend it to any of my friends or family and my advice is to stay well clear, all they want is to sign you up and they are not interested if they sell your property or not, I feel that I have need taken advantage off to a different level and wonder how many more people she as mislead this is clearly not acceptable ( DO NOT USE THEM ) it’s your own fault if you do”

Posted 5 months ago

“Do NOT engage Yopa to sell your house! My house went on the market on 11th August, less than a week earlier 3 other properties on the street were listed. I had plenty of viewings but absolutely no feedback whatsoever. The other houses sold in 4-6 weeks and a further listing sold in 2 weeks. I decided to cancel my contract with Yopa and am disgusted at having to pay £999 as all they did was advertise (complete with misleading photos which l was assured are standard) and book viewings. Having not got another agent, they said the house was overvalued and basically Yopa staff don't need to put the effort in because they already have your money”

Posted 6 months ago

“Grandson put offer on a house but still waiting for reply if it's been excepted , also followed up with email and messages two weeks later no answer or reply, avoid .”

Posted 6 months ago

“Do not ever use Yopa to sell your home if you want to remain sane and have a stress free move ! I appointed Jennifer Garrett the Liverpool agent she is the most unprofessional agent I’ve ever come across . Her untimely manner lost us the sale as she did not liaise correctly with our buyers . Her attitude was appalling and the people in the head office are also the same . You also have to pay even though they did not sell it . I took it to the ombudsman which is another waste of time and effort . So please avoid ..”

Posted 7 months ago

“Sadly YOPA misled us to believe commission would be on completion of successful sale thus offering incentive to actually market the property, we had one initial viewer in first couple of weeks then just prior to 10month cut off miraculously another viewer then we were told full commission was to be paid immediately (non negotiable) when queried turns out we had inadvertently signed a delayed credit agreement be careful who you instruct to market your property.”

Posted 7 months ago

“Absolutely terrible service. I have had two agents now, the first promised the world and delivered nothing and the second still promising the world and delivering nothing. I selected the package where they sell and do the viewings as I work a lot of hours. The folk I have shown have said how bad the service and communications have been. It’s just so bad. Every time you challenge the service they come back with more rubbish. The only time they reply (the agent) is when you complain. Just steer clear folk and ignore the reviews on their site. These are only the invited ones that are shown on here.”

Posted 7 months ago

“If I could give a zero for this company I would! Mis sold package, promises everything delivered nothing. Mis advertising and misleading. On the online hub there was only 2 options available pay now pay later when asking the agent he told me to select pay later . Now I have not sold my house , but owe £1,333. Stay clear away , I have complained to trading standards and ombudsman. I wish I had read the reviews! I'm hoping this company is held accountable as most of these reviews say the same .”

Posted 7 months ago

“Asked for someone to come to give valuation. Date arranged, but I had to change it. Rearranged. Then received an email a day before valuation saying it was changed without any consultation with me. Contacted William Tilsley by email. He replied that he tried to telephone me. ( no missed calls) no message left. That set alarm bells ringing with me. Then came across this review site, and I am so glad I have decided not to do business with this company. If they can lie about telephoning me then I can not trust them.”

Posted 8 months ago

“Asked for on line “valuation “. Ridiculous estimate of value but thought get them out to house. They called up to arrange visit put them off for a few days as away but they still rang and left message, rang again on return, date and time agreed but then another agent rang. She was quite aggressive that I had to basically fit in with her time not the time agreed. Told her to either turn up as agreed or don’t bother. She didn’t. Terribly unprofessional.”

Posted 9 months ago

“Con men, I thought I was selling my house as you would with other estate agents, no sale no fee. Not the case with these robbers. They now want £1249 for doing absolutely nothing. Two Viewings which I did myself. No reply to my emails, I have resorted to writing a letter(recorded delivery). How are they still operating. I will contact Trading standards. How can they be allowed to gain money under false pretences . I wish I had read these reviews first.”

Posted 9 months ago

“Avoid at all cost dealing with Nicola from Leyland! We had a good start and experience with previous agent Amanda, but all changed when Nicola took over. The worest estate agent I have come across. Lied and documented on their system advising she had called and spoken to us prior to removing our property which was a complete false statement and in fact she removed our property without explanation - how one can complete fabricate this is beyond me,she knows exactly what she has done. I won't go to details as complaint raised was also bias despite providing overwhelming evidence of call logs etc... Be aware, it's franchise so the agent calls on mobile number and you as customer have no means of evidencing any issues as calls are not recorded. This leaves customer very vulnerable and gateway for bad practice within the agent themselves. Pay more and use the all fashion estate agent. Your money, your right are then fully protected! You can't even make subject request as i said due to agent using their own mobile phone. The outcome of complaint : We got offered £25 for inconvenience!!”

Posted 10 months ago

“Massive rant coming. DO NOT EVER use Yopa for selling your property. we have had our property on the market with them for 17 months now as we live in a lodge rather than bricks and morta, and they knew about this when they took it on. We were told we would have to pay the said selling fees after 10 months or once its sold, whichever was fastest. We agreed. We never saw our first agent with them, then another agent took over. She contacted us to say that the property was being withdrawn off of the market because its been on too long. We argued this and said we had never heard anything so disgraceful. They apologised and said it would stay on the market until it was sold. We were offered a revamp of pictures come January, which came and went. Never any contact from our agent at all. The next thing we hear from yopa is that they were taking it off the market as my husband was verbally abusive to our agent in April of this year. Absolute bunk, we haven't spoken to her since November of last year. We are now having to go to the ombudsman about their behaviour. We have paId £1000. For nothing. We are pensioners and i am disabled and losing £1000 is something we could do without. BEWARE, THEY ARE ABSOLUTE CON MEN.”

Posted 10 months ago

“Sold my house 4 years ago. Used yopa first but had very few viewings not good. Changed to high street agent great service and house was sold. Recently had a debt collectors emailing me they I owed yopa a fee which is £1995 apparently for the introduction of the eventual buyer. So it took 4 years for to process this. Now being threatened with court if I don't pay. I had no clue about this. Is this legal? Does anyone know? It's a dastardly deceiving way of doing business. Sharks.”

Posted 10 months ago

“Disgusting service and hidden fees! Stay well away”

Posted 10 months ago

“Terrible and completely unprofessional service from Phil Williams Yopa Sheffield (and Yopa agree!) Under no circumstances use Phil Williams (Yopa Sheffield) to sell your house. When trying to get your business he will appear friendly and professional. However, as soon as the contract is signed with Yopa to sell the property you will be staggered by his ineptitude (and likely never hear from him again). When I signed the contract with Phil Williams to sell my property it was not with the expectation that my property would definitely sell, but I did expect he would act in a professional manner to give the best chance of a sale. However, my experience of dealing with Mr Williams has included: - A terrible property write-up containing numerous mistakes that materially impacted the chance of a sale (such as incorrectly stating that the property only had 99 years left on it lease). Also marking the property as “Under Offer or Sold SSC” (even though no such offer existed) so that the advert couldn’t be seen by potential buyers unless they changed the filter to include properties that had an offer or were sold subject to contract (unlikely). - Property photographs that look like they had been taken by a 5 year old that had just been given their first camera phone. - Failure to reply to my many phone calls/voicemails/text messages to discuss feedback, changes I wanted to make to the advert, and offers. He completely disappeared! I have been through the Yopa Complaints process, and they agreed with me on Mr Williams conduct, upholding my complaint. Mr Williams has also been reported to Trading Standards. However, Yopa have only offered to reduce my bill by £250 from £1299 to £1049. Quite what they think Mr Williams has done to deserve this apart from submit an awful write-up and pictures to a couple of property portals I’m not sure. As far as Mr Williams appears to be concerned, as soon as you sign the contract, he will get paid anyway regardless of whether he manages to see the property or not - therefore any level of professional standards and conduct disappear (as does he).”

Posted 11 months ago

“Very unprofessional team. State agent William Tilsley (Southampton) lied about the lease period during our visit to the property. Lack of communication when we decrease our offer because of this and did not apologize for his error. Did not answered our email when we asked to explain why the sellers withdrew from the sell even when he said he would. Don't recommend this company specially with this agent.”

Posted 11 months ago

«
1
2
3
4
5
»

YOPA is rated 1.5 based on 416 reviews