YOPA Reviews

Name: YOPA
Rating: 1.49

1.5 Rating 531 Reviews

11 %

of reviewers recommend YOPA

Company Reviews

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Metrics

1.5

Based on 531 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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02030957000

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YOPA 1 star review on 19th February 2025

Anonymous

Helen Webb

YOPA 1 star review on 15th February 2022

Rob

YOPA 1 star review on 8th September 2020

Rebekah

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unprofessional. Lost all details within 1 day then sent emojis asking for them again. DO NOT WASTE your time with these jokers.”

Helpful Report

Posted 5 months ago

“Similar to many other reviews. YOPA reactive not proactive . Advised huge drop on asking price within two weeks and again about 4 weeks later . I appointed another estate agent and the difference was immense . YOPA only seemed to get viewings if I had a viewing already booked with the other agent . Then no communication for months . I contacted their complaint dept who said everything had been carried out properly so I contacted the property ombudsman. They take ages too. They asked me for payment for the contract 3 months before it was due but on the due date... No communication , invoice . Nothing 2 months AFTER. I'd sold my house I got an email from the agent to tell me he had an interested cash buyer... So he didn't even know the house was sold. I still haven't paid due to the Ombudsman seemingly looking at the case ..Ironically they're having to work harder to get the money off me than they did trying to sell my house. Dozens of 1 star reviews say it all”

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Posted 5 months ago

“Very disappointing.I bought a house they where selling.The Agent made sure he was there for every viewing.He did nothing but tell me a pack of lies to buy the property.The vendor akso took items i had paid for,and they lied about that too”

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Posted 6 months ago

“They overvalued our property and then pressurised to reduce once they had our business. Two viewings in over 3 months and I had to do one myself as the agent would not do weekend viewings. I now realise that once the fixed fee is in place, they don't need to try any more as this is payable after 10 months even if the property is not sold.”

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Posted 6 months ago

“Avoid this estate agent at all costs! My experience was frustrating and disappointing. After my property failed to sell with Yopa due to poorly trained staff, and inadequate support, we had to switch to another agent who sold it within a week. Yopa even removed our property from the market without consent after we raised a complaint about their poor service. On top of that, they caused unnecessary stress by attempting to take the full fee prior to it selling, which led to issues with my bank. Even after selling it with another estate agent, Yopa still wanted the fees! We don't believe we should have paid the full fee for such poor service. If you're selling, look elsewhere, in fact go to your local estate agent not an online one like Yopa.”

Helpful Report

Posted 6 months ago

“Total garbage, they got us only one viewing in 6 months.”

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Posted 6 months ago

“YOPA in sussex continue to list a property , even though they have been informed by litigation solicitors the property is part of a probate court case. Very unprofessional and untrustworthy.”

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Posted 6 months ago

“Just adding to another reviews. This company is a scam, why are they still allowing to work . I wish I would never come across or someone would give an advice, I have seen 5 stars reviews on Trust Pilot and trusted them. Don’t even think to get them around .”

Helpful Report

Posted 6 months ago

“Booked to see a house that had just come to market yesterday. Today traveled 1.5 hrs and they didn't turn up. When I called, no apologise, was just told it was sold. This was a cash only purchase and something doesn't add up. Must have sold it to a mate, surely a good agency would a) turn up and b) see if I was prepared to pay more?”

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Posted 6 months ago

“I'm a buyer and half way through there was a change in the estate agent. The new one called Tanya is absolutely terrible at her job. You have to continuously chase for any updates and then on the day if completion when I simply needed to pick up the keys from her I've had to call her over 5 times and no response, multiple messages etc. Called headoffice they said I would just have to "hound her". It isn't that difficult to respond to a buyer, I am planning to sell my other house soon and I will 120% not be using Yopa, terrible service. I'd leave 0 stars if possible.”

Helpful Report

Posted 6 months ago

“I question what they do to earn their money. Was with them for a few months , no communication , no viewings. Place it with another agent and the property got sold within six weeks .”

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Posted 6 months ago

“Not worth even one star but no option for less , has anyone taken there complaints to the property ombudsman ? we have just done it and wanted to see anyones outcomes , Shocking so called scammers”

Helpful Report

Posted 7 months ago

“Selling my bungalow using their Lincoln office had one of their agents call me after a couple of months of no veiws advising me to drop the price, later I had a potential buyer contact me saying he was interested but yopa had told him they were fully booked until the end of January fo viewings even thought I live in the property and I'm doing my own viewings, he also told me that when he'd tried to contact the Lincoln office they didn't answer his calls, very very dodgy wouldn't recommend”

Helpful Report

Posted 7 months ago

“I cannot warn potential sellers enough to avoid this agent. As someone has bought and sold many houses and dealt with many different estate agents, my recent (but not past) experience with YOPA has been something of a nightmare. Agents going missing with no communication for months only to find that the agent has left their employment with YOPA and a new agent who is finally appointed to you 3 months later fails to communicate, lying when they do communicate and not acting when actions have been agreed. They have devalued the price of my property, the main office have lied about my complaint being escalated to the complaints department and dismissing the lack of inaction by agents. I asked for an extension on my contract when finding that it is a contract where I have to pay irrespective of the actions (or inactions in my case) of the agent, but the request has been rejected despite providing evidence of the lack of action. Please, please go elsewhere, do not fall prey to a bogus contact. The T&C stipulate nothing that YOPA will do for you - the onus is all on the seller.”

Helpful Report

Posted 7 months ago

“Connie Fisher is a lazy agent! Takes rubbish photos and couldn’t market a home to save her life! Do not waste your money!!! I’d personally give 0 stars, my partner says of Yopa, they’re cowboys!”

Helpful Report

Posted 7 months ago

“Limited contact from agent- some viewers reported being ignored when asking to view. Agent uncontactable for weeks. Sold my house with help from my buyers estate agent”

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Posted 7 months ago

“Very very poor from agents to customer service. Will jot look to help you or communicate professionally at all. Best to avoid”

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Posted 7 months ago

“Awful company. Engaged an agent who did not perform. Lied about photos, claiming to 'take professional photos'and rocked up with an ipad. Was forced into moving agents, now being chased for payment of a service they didn't provide. Ignored everything I said and made their own judgements.”

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Posted 7 months ago

“I requested an ONLINE valuation with YOPA but instead had a call from one of their sales team to book me on to an in person valuation. I thought well why not and booked it. On the day the agent text me to say a family member had been taken into hospital and could not make the appointment. I sympathise with the lady but surely someone else could have done the valuation? I then decided to look at this review page and saw a lot of reviews with YOPA reps not turning up or cancelling last minute which has happened to me also. I am so glad I saw this page now, I will not be rescheduling the valuation.”

Helpful Report

Posted 7 months ago

“Call them and made appointment then on day he didn’t come because his mrs was in labour but why did he pass on to another person or made another booking for someone else to do the valuation very unprofessional team on Yopa 🤔”

Helpful Report

Posted 7 months ago

YOPA is rated 1.5 based on 531 reviews