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YOPA Reviews

1.5 Rating 426 Reviews

12 %

of reviewers recommend YOPA

Company Reviews

1.5

Based on 426 reviews


Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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YOPA 1 star review on 12th July 2022

YOPA 1 star review on 15th February 2022

YOPA 1 star review on 8th September 2020

YOPA 1 star review on 8th September 2017

YOPA 1 star review on 25th August 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What a nightmare! Just a string of lies and cover-ups. Yopa failed us big time. We had problems from the start. Miss sold the package, lack of communication, Agent failed to organize suitable viewing times, photo's and wording for the advert poorly represented, people just not turning up for the viewing, but showing as completed on the hub, No feedback. Resolutions promised us a shake-up of the advertisements but they were never implemented! Then we got strung along for 5 months believing we had a genuine offer on our property ( that we had accepted) We later found out that the Memorandum of sale was never completed. Yet our house showed under offer! Obviously, we didn't receive any more interest after that, anyone who inquired was declined. We found out that the so-called buyer was looking at other properties whilst ours was on hold. Now we are told the buyer has pulled out. Yopa wants their fee of £1300 regardless. I was told it was a one-off fee and we could continue using their services until the house was sold. I have removed my property from their site and will be taking them to Court for breach of contract. Below is how our house was viewed on Rightmove.”

Posted 1 year ago

“AVOID YOPA estate agents AT ALL COST AVOID YOPA estate agents AT ALL COST - Hi I just want to warn everyone if you’re wanting to sell your house with Yopa Covering Northwich, Winsford, Tarporley and surrounding Areas estate agents the last couple of weeks. not just the person who put the house up but also her “manager” it started by trying to push and get money out of me bad mouthing other estate agents in middlewich. I paid YOPA £1100 up front she was like my friend to begin with she told me to lower my house by £10k to get viewings in because I’m buying a house with her so clearly she wants the commission of that too. I informed her I can’t except that though she informed me know you don’t have to it’s just to get people in. once she got my money that’s when the trouble started I was ignored photos was done on her mobile phone no measurements was done. I started to see I had been lied to and conned she told me she got £200 commission from me. I started to see 🚩 I raised this with her I wasn’t happy can I re take some myself I was told yes so I sent them over she uploaded them the following day sat in her car with half my house showing and the horrible pictures were left up. The photos didn’t flow and was all mixed up. I raised this that I wasn’t happy I then phoned head office to then get a call from a so called “manager”who was friends with this person so straight away she started to defend her saying she’s won awards blah blah blah but I was also told that she uses a woman from Liverpool to do the pictures for her but she wasn’t available this particular day. So this “manager”who’s for middlewich gave me 2 options 1 she’ll come re take the photos and she’ll manage my house. or 2nd I can have a full refund. I followed this up by text after to say the trust has gone I’d like a full refund I then received a text to say “ OK‘ i will refer this to the resolution dept. Well guess what!!!! Today i have found out that this “manager” has lied not just to me but to her colleagues too. So now I have been told I can’t have a refund. I have contacted this “manager” today on my phone to find out about my refund I also sent her texts previous with my bank details etc and she’s ignored them but replied to other things defending herself. But only because I told her I have recorder her hanging up on me. i have used all the estate agents in middlewich over the years and the best service, has to be UMBRELLA the quality of pictures and the video it’s worth paying more to get the best service.- Dan and Chris are amazing my house was on the market with them within 20 minutes and got viewings. It’s about quality not quantity.”

Posted 1 year ago

“just awful not replying emails not enough staff for viewings especially on weekends just a shoddy service”

Posted 1 year ago

“We have been emailing Yopa to speak to someone all we got back was that he is not working on holiday.we spend approximately 5 hours cleaning the house from top to bottom for viewings to which most of them don’t even turn up to view the house. total waste of time. We also had one booked in on a Saturday morning to which we didn’t know about till they knocked on the door we was very disappointed with yopa over this as I had to show them round the house & it wasn’t how I like the house to look for viewings. Then to top it off one weekend again only two out of three turned up & the back patio door was left unlocked we was going to go down to Southend for the day but changed our plans which was a good job we did or the house would have been left open all day for someone to just walk in .this was the final straw also no one has come round to do a EPC on the house.to which they are changing us for. We have cctv in our house on one occasion we had people videoing the house on there phone also going upstairs on there own while the agent stood in the kitchen talking to his wife. If you are looking to sell your house do not go to yopa I have cancelled them now but they still want there money to which I am now going to the property ombudsman I would not even give them one star”

Posted 1 year ago

“DO NOT GO FOR THE PAY LATER SCHEME. I was led to believe I was in a no sale no fee scheme and told by the estate agent that everyone pays after YOPA have sold your house. I was recovering from cancer at the time , tired and fully trusted what I was verbally told. YOPA did not sell my house, but wanted their full fee. I was referred to a debt collecting agency and now having to pay their fee as well as the excellent estate agents who did sell my house. Overall- I was lied too then bullied into paying. I have referred the case legally - but just want others to learn from my mistake. Do not sign the pay later scheme- read the contract carefully- not rushed and what your estate agent tells you- do not assume it marries up with the written contract. Please be careful. .”

Posted 1 year ago

“The agent told me that the pay later option was best for my situation- but failed to mention that i would have to pay the whole fee if the sale didn’t happen within 10 months. Probate was required and the land registry had a 3-4 month delay at that time - he mid sold to me and I’m left trying to pay £1500 with an unsold property. Their customer complaint dept is so condescending, they just want cash and blamed me for “taking the cheap option”!!”

Posted 1 year ago

“SAVE YOUR MONEY! TRULY AWFUL - Very long story but lost time, money and sleep over how this business conducts itself. Disgraceful.”

Posted 1 year ago

“Awful experience, avoid like the plague. Wish I had seen these reviews before inviting a salesman into our home. I was after a free valuation to find out about how much the house is worth as my partner had left me with my daughter and we needed to find out if there is a way I can buy him out. The man who came gave me unsolicited advice and massively over estimated the price of the house (reputable estate agents have all quoted around 250/£260,000, he estimated 320,000) asked me of my personal situation and told me completely insensitively, that I had no chance of getting a mortgage or being able to afford to stay in the house with my 2 year old, and we would have to downsize and or rent. He said that the government don't care about single mums as long as they have a roof over their head whether that's in social housing or whatever. As well as other statements that were totally out of his remit, he also told me that legally I had to give him my exs mobile number and name, which I felt extremely uncomfortable about and I questioned this. He said I had to give him his details and that I could be screwed over in the future if I tried to not tell my ex about the valuation as he can back track and claim back for lost profit on the house that would all be at my expense. I have since found out this was a lie and he didn't have to have his details. I now worry he will go behind my back and give my ex the inflated house price to encourage him to go ahead with a sale. I ended up in tears feeling really backed into a corner and I asked him to leave.. All in front of my 2 year old. Wish I had never let this company into my home. Do not trust these people they have no morals.”

Posted 1 year ago

“Martin Green was always helpful but never 'pushy'. My sale became very tricky because my buyer and their buyer had to complete before their mortgage deals expired. Without the use of the YOPA Hub where I could 'talk' directly with my buyer, I believe the deal would have fallen through. I would recommend YOPA to anyone and that's without the saving of £2,500.00 plus in commission and VAT. tonyfrench”

Posted 1 year ago

“It is a shame. My viewing was on 18/11/2022 in DA8 area. Young-man who came to show me the flat explained everything to me. I was so happy offered within 4h of viewing. all requested documents were given immediately. I sent few e-mails as well as few calls but he himself found some sort of excuses for not given any decision on my offer. However, I found three lenders who were willing to offer a mortgage. Unfortunately, it has been already 7weeks??? NO news from anyone working for YOPA. Most importantly, I was foolish enough to write a very good customer review on this company and the staff which i regret very much. Please think few times before you believe these cow boys and girls.”

Posted 1 year ago

“Just had a bill from yopa to say you owe 1300 fee even though they didn’t sell our house . Their agent gave me 2 options 999 upfront or 10 month deferred nothing was said that this would still be payable if they didn’t sell. No sale no fee was ever mentioned at first visit. We feel a we have now been ripped off do not use this company use a reputable high street estate agent”

Posted 1 year ago

“Absolutely disgusting was sold the wrong contract even though I took my house off the market as Yopa agreed they couldn’t sell it they are now asking for £1200 something about the 10 months being up. I was told no sale no fee and would only pay after 10 months if still on the market. What a horrible company in this economic climate I can’t pay that money now I’m in more debt !”

Posted 1 year ago

“The agent didn't tell us everything that was included in contract. He picked the wrong contract for us knowing all the info we gave. Then we couldn't get out of it and had to pay . Do not use these, sell yourself or go to a high street agent. Will not use or advise anyone to use.”

Posted 1 year ago

“First time buyers, chain-free. Property we want to buy is also chain-free. Touted as a quick exchange on Rightmove. More than eight months after having our offer accepted, here we still are, waiting for YOPA and their preferred conveyancer, Arrow Conveyancing, to sort out paperwork and respond to emails / pick up the darn phone when we call. Our solicitors and I have been chasing both of them daily with no response whatsoever. I have even complained to YOPA three times - with no response. Quelle surprise. Both the seller and I are pulling our hair out. On the plus side, only 6 more weeks of monkeying around to go until the Property Ombudsman steps in and we take legal action. In the meantime, frustration levels through the roof. AVOID AVOID AVOID this zero star company.”

Posted 1 year ago

“I recently paid 1200 pounds to Yopa to sell my property, agent Callum Davies from Swansea was the worst agent I have ever dealt with! The complete lack of communication, lies, not turning up for viewings he'd booked himself has been absolutely awful! He put my property up as freehold for over 2 months knowing full well it's was a leasehold! I accepted an offer on the property and went and put a deposit down on a new build only to have them pull out when they realised it was leasehold! Callum took no responsibility and I lost my deposit! I asked for another agent and instead yopa have pulled my advert down and are now ignoring my complaint! Avoid yopa at all cost! Especially Callum Davies he's a disgusting rip off merchant!”

Posted 1 year ago

“Communication is zero, we found background checks were not done, as other agents would be doing ,4 times , buyers were lost through miscommunication to us about there circumstances it took 14 months to move it was sheer hell and we will never use online agents again we will stick to the old fashioned way ,the high Street.”

Posted 1 year ago

“Just don’t bother - save your money and sell your house yourself, or just use a proper estate agent. The start of the process was brilliant and efficient but the sales progression team in Pontefract & Castleford are awful. We are due to complete tomorrow and at every hurdle our buyer has made error after error. Yopa have failed to manage him and communicate effectively, meaning that we are thousands of pounds out of pocket if the transaction collapses. I’ve had to personally project manage the transaction and this is what I have paid Yopa to do. Rest assured I will be making a formal complaint over the lack of service received, as the fee is extortionate for a glorified Facebook advert. The only saving Grace is that we chose our own solicitor (although Yopa attempted to railroad us into using their “recommended” conveyancer). I can only imagine how atrocious this process would have been if that was the case.”

Posted 1 year ago

“Put an offer on a house, hopefully our new home. Sadly not to be as Yopa didn't bother to tell us that someone else put an offer in. Really can't see the point in estate agents that don't bother communicating with the very people that keep them in a job. Very poor service.”

Posted 1 year ago

“Completed on my house 30/9/22 but no money turned up ? They recommended Spencer Lockwood conveyancing and said they put a lot business their way , 4 days later still no money ? I put a review on them and the conveyancer called me and told me he didn’t agree with the negative review ? Just told the truth! Me and my children are now sleeping on a friend’s sofa , it’s appalling the way we have been treated, Spencer Lockwood said they can keep my money for 5 days as per their terms , thanks for putting me in this situation and I hope you feel proud as a company”

Posted 1 year ago

“Yopa are only good if you sell your property quickly, even then the after sales is poor at best. You get no feedback after viewings so you have no idea on people's opinions on your property, in times like this when the market is changing Yopa do not give you any assistance as they already have you locked in with their pre-payment offers. If you use Yopa you have to be prepared to do a lot of work yourself.”

Posted 1 year ago

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YOPA is rated 1.5 based on 426 reviews