YOPA Reviews

1.5 Rating 415 Reviews
12 %
of reviewers recommend YOPA
1.5
Based on 415 reviews
Customer Service
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YOPA 1 star review on 12th July 2022
Helen Webb
YOPA 1 star review on 15th February 2022
Rob
YOPA 1 star review on 8th September 2020
Rebekah
YOPA 1 star review on 8th September 2017
Anonymous
YOPA 1 star review on 25th August 2017
Faizan
Anonymous
Anonymous  // 01/01/2019
So unprofessional, agent put a lot of pressure on me to keep dropping price, worked for my buyers, not interested in me, she wasn't worried about my situation, as I had paid up front, she had her commission. Would never recommend them.
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Posted 1 year ago
Our agent graham friston from Leicester promised us help and support throughout the process and as soon as we had signed with Yopa that’s where the help stopped , awful at getting back to you and not interested at all , and PLEASE do not use BEAUMONT LEGAL AS YOUR SOLICITOR , Graham said they we’re good but they were blooody awful , ( he must be on commission with them) they never get back to you and getting through can take hours , we even changed solicitors half way through the process they were that bad , AVOID YOPA AND THERE SOLICITORS AT SLL COSTS .
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Posted 1 year ago
We put an offer in on a house & heard nothing back. Had to chase them, only finally to be told someone else had got it.
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Posted 1 year ago
Why is it nearly impossible to get a viewing. So glad I decided not to use yopa as my Wife wanted when selling our house. Local agent , three viewings within 2 days of going on Zoopla, three offers , house sold. Want to view house in Cwmbran, telephone calls not answered, online enquiry resulted in direction to non existent web site, oops something went wrong, no wonder house still on rightmove after 10weeks. In this booming market that is pitiful to say the least.
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Posted 1 year ago
My experience was initially good. The local rep, Wayne Fittal, secured a sale within a short time period. However, it was his story that if I use THEIR conveyancer, things would move along much faster, due to their solid working relationship, etc. Turned out to be a big pile of 💩. The conveyancer was a company sourced by another company who sources conveyancers on behalf of Yopa. Turns out they hadn't done their homework, as this was a sham company who didn't answer the phone, didnt reply to emails, gave no updates, etc - the long, arduous wait in the dark leading my buyer to get cold feet and pull out at the 11th hour. Said firm (EHL Conveyancing) have since closed down and re-opened under a different name (the directors closing/opening 20 or so firms within a 10 year period – as per Companies House records) Word of warning to sellers: Don't trust YOPA, plain and simple. I accepted their money-saving recommendation in good faith, and look where it got me. Thousands of ££ in debt and losses in potential rental income. Have taken this compaint to various Yopa parties, but with no reply – except, of course, from Yopa's outsourced payment collections firm, Duologi, chasing me for what I "owe".
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Posted 2 years ago
Crooks..that simple,turned up and took pictures on his mobile fone,never heard from them again no viewings at all £1399 bill after I went with another firm(got 6 offers same day it was listed with them). Please do not use,they’re con artists,I was told if I had no viewings I wouldn’t pay anything..that was one of many lies they told.
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Posted 2 years ago
Keep away from chloe Robinson. She was our agent and ignored my calls and txs and emails i sent her on the yopa hub. Nothing was done. This seems to be the normal acceptable behaviour of yopa agents. Keep away if you want to sell your house. She caused our sale to nearly fall through. I did all the hardwork whilst she was constantly ill and unable to answer calls or basic questions.
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Posted 2 years ago
Unprofessional! Viewed a house and really liked it. Few hours after the viewing, we received a notification that an offer had been made. So we decided to put in an offer, too. It was considerably above asking price. There was no response for a few days, so we reached out to the agent and asked what the current status is. But despite him telling us that we can contact him any time with any question, we never received an answer from him. A few days later we checked back on the posting and the house had now been sold! Very weird that we never even got a chance to make our best offer, never received any response from neither agent nor seller. Very strange, disrespectful and unprofessional. We invested time and money. The least you can do is give us an answer! Will try and avoid them in the future!
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Posted 2 years ago
Would NEVER use this agent. As a buyer I waited ages on the phone to arrange a viewing. I then got an email saying they would confirm my time slot before viewing. I phoned shortly before my viewing ( waited ages again) to say I had not received conformation. I was informed an offer on the property had been made. Terrible service, I will ALWAYS use a local agent not a national centre.
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Posted 2 years ago
Useless and incompetent. Nothing more than an advertising portal. No sales progression - had to progress our sale ourselves and keep our chain together, which made things even more stressful than they should have been. Call centre beyond useless and unable to answer any questions or provide any help. Personal agents not interested and do not stay in contact. Should have paid more and instructed a traditional agent.
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Posted 2 years ago
Worst possible agency in UK for selling houses, agent in Barking Essex Luqmna Raja is a cowboy who basically took the listing and then went on 8 weeks paternity leave with potential buyers requesting the viewing however there is no agent to show for. Absolute jokers.
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Posted 2 years ago
Trying to view a property in Paignton as a cash buyer; phone call to AP 'we are very busy, it will take 24 hrs to get back to you'. No call back made. Called again after 24 hrs, same deal, same result. Gave up. If you are trying to sell your property in Paignton through this strange outfit please be aware that people cannot make contact to view. Useless.
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Posted 2 years ago
If I could give a negative star rating I would. Initially we had a pretty good agent who found us a buyer within a few weeks. As soon as the purchaser was found we were pressed to write a review on the web site. I explained that I would give a review once the whole process had been completed. From that moment onward we heard NOTHING until I managed to track down a manager. Our original agent had left the company and a new guy had been put on our sale. This new agent did absolutely nothing for us. We had a couple of emails over a 6 month period asking US for updates. He rarely replied to emails and when he did it was with incomplete sentences and very abrupt. We basically managed the sale of the property ourselves. We paid £1400 for that privilege. Do not use this agent. Very unprofessional.
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Posted 2 years ago
14 months it took us to move we felt no proper back checks on people were being done communication is there but poor had to go above my agent to try to get help was good at start then dwindled, never would I recommend yopa you will be your own agent solicitor and the rest.
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Posted 2 years ago
Atrocious. I put in a request to view a property. They said the viewing was pending. I rang the a week later to find out what was happening. Only to find the vendor had accepted a offer. How was they to know I wouldn’t have offered more. Appalling service.
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Posted 2 years ago
Awful customer service. From start to finish we have had nothing but problems. Complaints are not responded to or e mails. AVOID at all costs...terrible company.
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Posted 2 years ago
Poor experiance as a prospective buyer, takes ages for them to pick up the phone (when they are open, limited opening hours, for example a competitor EweMove are open 24/7!!!!), you then have to speak to a 'central' call centre who have little to no information on the properties. You then have to liase with your local agent who is uncontactable apart from by email to which they never respond. I would never use them as a seller because I know as a buyer it is difficult and awkward to even try and book a viewing or get more information on a property. Very put off using them and I feel for the people using them to sell their properties as while they might be saving a few pounds, they are loosing out on a lot of prospective buyers as their system and customer service is so poor and unresponsive. Especially in the current market where things move so quickly, these guys are slow to respond and painful to use.
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Posted 2 years ago
I went to view a 2 bed property on the market for 210k. I offered 215k and was willing to negotiate a higher offer if needed, yet even though I could have paid more it was just rejected in an automated fashion with no feedback given.
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Posted 2 years ago
I marketed my property with Yopa in May 2021 and thought I signed up to no sale no fee but accidentally signed up to a 10 month contract. This was all done online and was sent a contract but no price was attached to the document so naturally I assumed(wrongly) that I had signed up to a no sale no fee. Yesterday I received a bill for £1,584.00 to my surprise. I tried to argue it but no joy Yopa stated that all the fees were clearly displayed but I still can’t see them on the attached document
YOPA 1 star review on 15th February 2022
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Posted 2 years ago
Terrible experience! Feel like I was scammed and still want me to pay estate agent fees even though they couldn’t sell my property!
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Posted 2 years ago
YOPA is rated 1.5 based on 415 reviews