“I bought a plant from them, followed instructions with regards to planting and care, but sadly it died. I called customer service and they said send them a picture as all their plants have a replacement guarantee. I did as instructed, called CS to find out how much postage I would need to pay for the replacement, and was told the didn’t have a guarantee after all even tho I received an email saying it did. Since then I’ve tried many times to speak to someone, I’ve sent emails, but they are now ignoring me. I’m shocked and saddened by this lack of respect for not only their customers but the plants they sell. customer service was shocking as well.”
“Absolutely terrible company. I bought lilies in January most of which did not grow the remaining ones were very small (for skyscraper lilies) with only one or two buds. You Garden refuse to refund and will only give me a replacement if I pay the postage again. DO NOT BUY FROM THIS COMPANY”
“This is a scam company do not buy anything from them. After over a month waiting and calling customer services many times they finally delivered dead plants. They told me they were out for delivery for over a week hence dead when they were finally delivered. To add insult I have found out my calls to customer services cost me £22 and the number I dialled is not the number registered on my bill but it is their number they disguised or transferred to a premium rate. This I think is their scam and how they make their money!”
“Disgusting so called service , bought a " Captain Tom Moore Rose",it came as a bare root so did al the right things , Soaked it for couple of hours then planted . Absolutely nothing . contacted them they asked for photos which I sent then said they would send another but it was out of stock at the moment and I would have to pay P&P which was almost half the price of the rose . when I said totally unfair to have to pay again they said it was because it was over 30 days since I ordered it . Will never order from this terrible company again . The worst customer service ever .”
“Very bad service.
They advert for different item (bulb plants dhalias )and sent different seeds plants.
Once i received,they are awful ,most of them are dead and other broken to roots.
Contracted them is another hassels.
Simply said they are fine even after sending them several photos.(OR 9179237 )
Do not waste your money ordering through yougarden.”
“Everything wrong ordered 5 plants over £60 nearly 5 weeks later received 2 very poor specimens of hydrangeas that should not have been sent to customer at all - refund will take 14 days. Told today Fuchsia pyramids not available after 5 week wait will refund another 14 days to wait. One remaining plant on its way will see what state that ‘s in even if that is refunded I still have to pay £6.99 delivery and may have no plants!!!
DO NOT BUY FROM THIS COMPANY THEY'RE APPALLING”
“I purchased 10 lili landini bulbs and planted using their professional compost which i purchased from them and only 2 bulbs have sprouted. I contacted them today and was told that they would replace them free of charge but i had to pay P & P. I disagree with this as obviously the plants were not viable and felt it unfair that i should pay P & P again, I explained this in my 2nd email and was promply told sorry but as it has passed 30 days you are not entitled to a refund or replacement. Left hand dont know what right hands doing. They asked me to send them a photo of the empty container that had 5 bulbs planted in them.....why theres nothing to see. Lili Landini takes 45 days from planting to begin growning so the 30 days is a waste of time. I have purchased a lot of plants from them and joined their club but as sure as god made little green apples i will not be purchasing anything else from them nor will i recommend them to anyone. Their professional compost is not very professional either but i suppose i should not expect professionalism after their customer service is so poor.”
“I ordered 2 date palms, buy one and get one free. The brochure stated "mature specimen plants of 70-80cms/3 foot".
These came at half the size stated and certainly not mature. And certainly would not enhance any patio!
A cane came with each one and I cannot see any reason why...but it is 3 foot..did this company really include the cane in the measurements?? Surely not!
I sent a completed form to this Company but the 24hr response does not function. I cannot say I am surprised considering the amount of unhappy customers.
Very disappointing and a waste of £27. I will stick to my local garden centre in future.”
“Very disappointed with this company.
Ordered some potatoes plant’s and zero growth.Got In touch with the company and they said you have only 30 days to complain. But it takes 12 weeks plus too see if they grow. And basically saying no refund. Not a happy customer.”
“Just received two begonia hanging baskets. Both bone dry and looked on their last legs. Was expecting two beautiful flower baskets. Have sent several messages to them and all you get is look after them for two weeks and see how they go. A complete waste of money especially for two elderly pensioners. Disgraceful. Have asked for refund it know this will not happen. Will go to my local garden centre next time.”
“dreadful company and customer service - last year ordered 5 roses only 1 had green shoots on it - 1 nearly dead and 3 completely dead and one has just about survived - was asked to wait to contact CS because of covid and unfortunately I left it - I just ordered 12 fushias only 11 in packaging which had not been secured - very poor quality plants - now 2 of the remaining fushias have died - also ordered 3 Echinacea Green Twister premium price and very small plants one of them looks to be nearly dead - after contacting customer service with several terse emails - they will only honour their guarantee if I pay £6.99 postage again - they are sending out dead or very inferior plants and making customers pay again for the privilege - will not be ordering from this company again and will make sure that I tell everyone that I can”
“Ordered plants 31/5 and phoned a week ago to be told one item out of stock so they weren’t going to send but will send now with another item. I’ve waited another week and still nothing so called today. As another item instantly became out of stock, they still didn’t send anything!!! I’ve cancelled order and been told will take 14 days for refund. Just had message from Vodaphone to tell me call cost me £8.72 today. Ever been conned???”
“If I could rate less than one star I would!! Ordered ‘jumbo plug’ hanging basket plants at end of April and only just received (mid June) what can only be described as almost dead specimens - have written three emails to You Garden about this order and only had automated acknowledgements in return and a message saying they are sorry I have waited so long and to send pictures if any problems which I have done but still no response again over a week later. I made the mistake of calling them when I didn't receive any response only to find it was a premium rate number for not premium service!! Have been charged extortionately for a call only to be told to send an email which I had already done!!!”
“Ordered over £250 flowers shrubs. Apart from the Apple Tree, Jasmine were ok.
Rest arrived dead or in a terrible state.
Customer Service both Ideal World and You Garden absolutely disgusting. Not had one person answer my email with the same name. Am now trying to get thru to Trades Descriptions and a National Paper to report this Company. Cannot believe the reviews. You Garden sent a couple of replacements but these were either dead or dying.”
“Very rude customer service I found. He was sharp with his answers, I was just asking about a delivery. He told me I had got to be more patient. The delivery time had gone up from when the order was taken, but he denied this. Infact I have never come across such a rude customer service. Won’t be dealing with these again. Reading all the following reviews I haven’t even received the plants yet. I don’t hold out much hope for them or the quality judging by what people say.”
“The worst Company I have dealt with online. They either don't send the goods, or they cancel them, and promise a refund, which you will not get either. Don't bother emailing them, as they don't acknowledge or reply. If you don't believe me, take a look at the reviews on Trust pilot, wish I had, before ordering. Will be contacting Trading Standards and Paypal to get my money back.”
“Rubbish plants arrived shriveled and bone dry. Remainder of order not delivered. Company’s customer service is non existent. Numerous emails ignored.
Will now refer them to my credit card company and there local trading standards office.”
“Do not use this company. I wish I had read the reviews. No product delivered after 4 weeks, although was in stock, after pestering got a tracking number which says out for delivery to be delivered every day, for a week! But a refund can only be given if I send the items back at my own expense! But I haven’t even got them! So catch 22! Horrible upsetting experience with the customer “service” I have called 5 times at my own expense. Have missed the season for the plants if they ever did arrive they would be very dead. Don’t upset yourself with this company it’s not worth the misery!”
“Ordered plants via their link in Gardeners’ World. Over two weeks later and plants still not despatched and cannot cancel order. Customer service is non existent and they actually stated once despatched it could take nearly a week for delivery - how are plants meant to survive that! Would never order from them again! #GardenersWorld not doing themselves any favours promoting this Company!”
“Ripped off and sent plants way smaller than paid for and they ignore your emails if you argue your point, deny you have sent pics as they request, all in all I will never use this company (if you can even call them that) again. I would rather spend double elsewhere than give these another penny of my money!!!”
