“Very rude customer service I found. He was sharp with his answers, I was just asking about a delivery. He told me I had got to be more patient. The delivery time had gone up from when the order was taken, but he denied this. Infact I have never come across such a rude customer service. Won’t be dealing with these again. Reading all the following reviews I haven’t even received the plants yet. I don’t hold out much hope for them or the quality judging by what people say.”
“The worst Company I have dealt with online. They either don't send the goods, or they cancel them, and promise a refund, which you will not get either. Don't bother emailing them, as they don't acknowledge or reply. If you don't believe me, take a look at the reviews on Trust pilot, wish I had, before ordering. Will be contacting Trading Standards and Paypal to get my money back.”
“Rubbish plants arrived shriveled and bone dry. Remainder of order not delivered. Company’s customer service is non existent. Numerous emails ignored.
Will now refer them to my credit card company and there local trading standards office.”
“Do not use this company. I wish I had read the reviews. No product delivered after 4 weeks, although was in stock, after pestering got a tracking number which says out for delivery to be delivered every day, for a week! But a refund can only be given if I send the items back at my own expense! But I haven’t even got them! So catch 22! Horrible upsetting experience with the customer “service” I have called 5 times at my own expense. Have missed the season for the plants if they ever did arrive they would be very dead. Don’t upset yourself with this company it’s not worth the misery!”
“Ordered plants via their link in Gardeners’ World. Over two weeks later and plants still not despatched and cannot cancel order. Customer service is non existent and they actually stated once despatched it could take nearly a week for delivery - how are plants meant to survive that! Would never order from them again! #GardenersWorld not doing themselves any favours promoting this Company!”
“Ripped off and sent plants way smaller than paid for and they ignore your emails if you argue your point, deny you have sent pics as they request, all in all I will never use this company (if you can even call them that) again. I would rather spend double elsewhere than give these another penny of my money!!!”
“Plug plant fuchsias spindly and one tiny plant . The clematis plants weren’t up to much and the annual I would even pay 50 p for in the reduced area of B&q . Overall with the postage I found you garden to be very expensive with poor quality plants . I did complain and they sent one more annual and that was even more tatty then the first one sent out ! So much more quality out there and much cheeper in the shops and garden centres. I will never buy mail order again !”
“Ordered Stella cherry tree rootstock plus free one in March ,both failed .sent many e-mails and photos and offered to send them back.Have asked for a refund but was told I need to pay P+ P for a replacement ! Won’t be wasting any more money .Very poor service avoid ,”
“Ordered 80-100 cms trees. Waited months to arrive. Arrived and all under 70cms and half dead at bottom. Very poor after service with Curt emails offering a £5 voucher, meaning they don’t lose out and refusing to collect the trees for a refund.
Appalling service and products, there are much better websites to order from. Don’t waste your time or money with this company”
“Begonia majestic plants leggy practically leafless nearly dead and only fit for the compost heap. Impatiens ( Busy Lizzie) leggy half dead with decaying leaves needed to be despatched weeks ago -again only fit for the compost heap. When I complained I would have needed to photo them and eMail the photos which I don’t know how to do and was told to get someone to do this for me. Who? They are welcome to inspect them themselves although after 3days they have rotted away. They must have known these plants were useless when they packaged them so why not just replace them. Instead I have wasted quite a lot of money. Why did they need this “proof” when they knew the plants were not fit for purpose? They must have known I was telling the truth because the ordinary bedding begonias and antirrhinums were fine yet they were all packaged together and at the same time.”
“Terrible service ,wait weeks for order , plants arrive half dead .
Despite several lengthy emails from the company , complaints still not resolved , very disappointed will not be ordering again”
“Poor service , feeble excuses for late delivery, still waiting since 6th April for plants to arrive. Took my payment quick enough. My advice would be to look elsewhere this is rubbish.”
“Dreadful! Same as many of these. Spent over £100 on plants most of which either never grew (rotten strawberry runners, dead shrubs). Went to the trouble of calling, then sending in photos, got lots of « sorry we are so busy- we will get to your email soon » automated email excuses, but no follow up, despite chasing 3 times. Am now going to put in a data subject access request and then sue them if I don’t get a refund, because I am a lawyer and feel annoyed enough about the dismissive approach to customer service to take the time to do so. Will also complain to Radio Times where they advertised as they are clearly targeting older people and the magazine should not be associated with this.”
“Brought patio roses none survived all dead refund wasn’t allowed so had to order bedding plants as patio roses not back in stock til nov . So received my jumbo garden ready bedding plants x 24 only there were 17 the others where dead the ones that did arrive were the size of my little finger nail . None grew so I asked to cancel my hanging baskets they assured me they would be perfect . Well they arrived on three seperate days in plastic green baskets cheap and nasty . The plants where broken and wilted . I contacted them again and got told send a picture . Which I have and now git told oh send them back and we then respond . Absolutely awful waste of 102 pound on hanging baskets that I could find myself a month ago rather than wait for inferior plants”
“Unfortunately I have to give YouGarden a one start rating.
At the end of April I spent over £140 ordering tomato plants. I chased the delivery of these up and received these just under two weeks ago. Some of the plants arrived badly damaged and YouGarden agreed to replace one of those plants and the replacement arrived yesterday. Still one lot wasn't replaced. However I realised at the weekend that the rest of Tomato plants all have a fungus type infection and all have died. They were sharing a green house with other plants that I'd purchased elsewhere and sadly some of these have died and I've had to disinfect the whole greenhouse, along with buying brand new plants from a local garden centre. I have written to YouGarden who have so far refused to refund this order. It is a terrible waste of money not only on plants purchased through them but also for the others I had purchased that were in the same greenhouse and therefore affected by the fungus from the YouGarden plants. I'd never purchase from this site again and I have now learnt an expensive lesson to only purchase plants from physical garden centres. Do not buy from this site if you want decent quality plants. I have not received a refund yet and so far I've been told they will not provide one.”
“I ordered plants on the 2nd of May. I rang again on the 27th May as no plants had arrived. Louise at customer services said there was nothing she could do but thought they may be despatched in 5 days time. I was trying to complete a small shade garden for a flat. The tenant moves in in 2 days. Customer services are useless and will not help, they say they cannot contact the nursery and you can not speak to a manager. You Garden do not care about their customers. I ordered from 3 other companies and would recommend Sarah Raven and Norfolk herbs and I would suggest that you do not order from this appalling company. They could have sent the ferns as they have been in stock all the time but were waiting on one plant so delayed all plants until the one plant had arrived in stock. When you cancel your order and ask for a refund it docent bother them at all, I think this situation happens regularly.”
“Ordered 3 dormant fruit trees, 1 decent one arrived along with 2 sticks. Planted out and surprise surprise only the decent one has started growing. Complained and got partial refund but I am still awaiting the remainder which was promised. Trees could not be replaced as they are discontinued, so much for the lifetime guarantee. I won't use you again so Garden Express will gain my business now. One star is too much as the quality is rubbish and customer service dreadful”
“NOT EVEN 1 STAR
Ordered 4 plants 13 Apr 21, paid in full, rang after 14 days as was stipulated on purchase email, to be told it was 14 working days. Rang again over a period of 6 weeks a further approx 4-5 times, customer services were not interested, asked to complain was told, they would only say the same thing, told differing stories as to when plants would be available, tried twice for a split order (as three plants were in stock) told that was the nurseries decision?? So finally i read the reviews, OMG, rang back and cancelled the order, was then to it could take up to 30 DAYS for refund!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
What a joke of a company, i will never buy here again.”
“Absolutely disgusted with this company my mother purchased 2 plants when they came they were the wrong colour as it said on the label.
Also the plants if you can call them that were two twigs I have contacted customer service a few times via phones calls and email they keep saying they have passed the complaints to a manager this has been going on now with no response since 18th April.
I would not even give them 1 star but it’s the only way you can write a review.
Save your money and go somewhere else.”
