Your Golf Travel Reviews

Name: Your Golf Travel
Address: 22-26 Farringdon Lane, London, London
Rating: 4.63

4.6 Rating 3,164 Reviews

92 %

of reviewers recommend Your Golf Travel

Company Reviews

Questions

Metrics

4.6

Based on 3,164 reviews


Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

0800 043 6644

Email:

cs@yourgolftravel.com

Location:

22-26 Farringdon Lane, London
London
EC1R 3AJ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Takes the hassle out of making all the arrangements. Very responsive and attentive to enquiries with options for consideration emailed within a day or so.”

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Posted 8 years ago

Dear Colin, Thank you for your review about the service provided by the team at YGT. Your comments are valued. We hope you have a great trip. Regards, Emma

Posted 8 years ago

“This message came through on spam. Sorry for the delay.”

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Posted 8 years ago

Thank you Lynn for your star rating - we hope you have a great trip with YGT. Regards, Emma

Posted 8 years ago

“Our contact was very helpful and efficient. We should have preferred to book other courses e.g. Les Belles Dunes, but unfortunately they were not available. I'm sure that we shall have a good time.”

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Posted 8 years ago

Dear Margaret, thank you for the review. Sorry your preferred course was unavailable but I hope the team were able to provide you with some great alternatives. All the best with your trip and let us know if we can help you with anything else before you go. Kindest regards, Carol-Anne

Posted 8 years ago

“VERY HELPFULL”

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Posted 8 years ago

Thank you Kevin - we wish you all the best for your trip and look forward to helping you again soon. Kindest regards, Emma

Posted 8 years ago

“Glen very helpful at alls times . Listened to special requests and if the weekend shows that my requests are granted will deserve 5 stars”

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Posted 8 years ago

Dear Margaret, Thank you for your wonderful review about the service provided by Glen in our sales team - your feedback is highly appreaicted. We hope you have a great trip. Kindest regards, Emma

Posted 8 years ago

“Lisa,I feel I am unable to give you any feedback as I am waiting for confirmation on taxi tranfers from airport to hotel and also hotel confirmation. I would also like to confirm I will be able to have breakfast both mornings as I have to be at the pick up point by 6.30.am meaning I have to leave my hotel by 6.00 am.”

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Posted 8 years ago

Dar William, Thank you for your booking and also for leaving the feedback. I will contact your agent and ask them to send over when possible the confirmation documents to you. This is a busy time of year, and we do work with external supplies for certain aspects of each trip, sometimes they can take a little longer to confirm, which may delay your completed documents. Kindest regards, Emma

Posted 8 years ago

“My review this time is of disappointment after booking 3 trips a year for the past six years I was told I could not use the voucher given to me after our returned from Turkey because the amount was too high for a local trip which it did not say on the voucher, and if you ask Jason he will tell you why we did not book our Turkey trip with you for 2016. There seems to be too many niggling issues that appears to be personal which in the end could result in pushing us away.”

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Posted 8 years ago

Dear Tai, Thank you for your review about your recent booking request with our team. I am sorry to hear about the issues which happened with your voucher. I will look into this for you with your agent. Kindest regards, Emma

Posted 8 years ago

“YGT customer services always good. Use them all the time.”

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Posted 8 years ago

Dear Rosemary, Thank you for your booking and for also taking the time to leave us a review online about the service YGT provides to its customers. We hope you have a great trip. Kindest Regards, Emma

Posted 8 years ago

“Very good service ,had a small problem with tee times last time we booked,which was resolved quickly to give us one of the best golfing breaks ever, and that's why we're back for more.”

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Posted 8 years ago

Dear Don, Thank you for your review, and points about the tee times. I am happy to hear that the team and your agent managed to get any issue sorted promptly. We look forward to helping you in the near future. Regards, Emma

Posted 8 years ago

“some hold ups due to Belfry in meetings but got the result in end. Pleased I was able to swap and change - flexibility good for Customer.”

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Posted 8 years ago

Dear Phil, Thank you for your booking and review. I am happy to hear that any issues which occurred have been sorted out and your trip booked efficiently. Kindest regards, Emma

Posted 8 years ago

“Good to be able to talk and deal with a real person rather than doing it through e/mail not knowing who you are dealing with.”

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Posted 8 years ago

Dear David, Thank you for your booking and for leaving us a review about the service provided on the phone by the team. We hope you have a great trip with YGT. Kindest regards, Emma

Posted 8 years ago

“Matt performed a satisfactory service”

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Posted 8 years ago

Thank you for your review, and booking with YGT. We wish you the best for your trip. Kindest regards, Emma

Posted 8 years ago

“The booking process was easy and straight-forward. My questions were answered. I am pleased to have booked with YGT”

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Posted 8 years ago

Dear Paul, thanks for your booking and the review. We're happy the process was easy and we were able to answer all your questions. Hope you enjoyed your trip! Kindest regards, Carol-Anne

Posted 8 years ago

“Have been booking with yourgolftravel for a few years now and the service is exceptional all agents are welll informed and offer the best advise regarding booking Patrick and Mathew were very good”

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Posted 8 years ago

Dear Scott, Thank you for making your golf break bookings with Your Golf Travel for a number of years - your review is really appreaicted and comments will be passed onto the team. We hope you have a great break. Kindest regards, Emma

Posted 8 years ago

“Had to chase booking confirmation but got everything I asked for. Thanks to Nick.”

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Posted 8 years ago

Dear Craig, Thanks for your review - apologies that there was a slight delay in the booking confirmation being sent, its a very busy time of year for the team and our suppliers so sometimes we can experience a delay. Thanks, Emma

Posted 8 years ago

“No problems booking, and hotel and course ready for us when we arrived. Reason 4 stars and not 5 is because we never received any vouchers as promised and times for tee offs altered without our knowledge when we arrived.”

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Posted 8 years ago

Hi Christopher, thank you for your feedback. I'm pleased to see that overall you were happy with your booking, however I am also very sorry to read of the problems you encountered with your tee times. Any amendments should be emailed to you, or if possible a call made to notify you and I would like to offer our most sincere apologies that this did not happen. I will also check with our administration team as to why no vouchers were sent out to you to ensure no such errors happen in future. Thank you for bringing these important issues to our attention. Best wishes, Claire.

Posted 8 years ago

“Ryan was very efficient friendly and businesslike, however I couldnt use my money off voucher that I received as a previous customer”

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Posted 8 years ago

Dear Raymond, Thank you for your great review for Ryan and the team at YGT after making your booking. Please note with vouchers, they cannot be combined with any other promotion or voucher on any one booking. They must also be redeemed at the time of making your booking and not at a later stage - this is detailed on the voucher terms and conditions. I am sorry that you could not use it on this trip, but hope you will be able to for another time in the near future. Kindest regards, Emma

Posted 8 years ago

“Professional service, very responsive and action issues promptly. The team all appear to have access to the booking details which is positive and helps progress issues. Good rates vs. booking direct. Individual appeared knowledgeable of the courses and area. Only issue, it would have been nice to have been told the deposit was non-refundable before rather than after making the payment.”

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Posted 8 years ago

Thank you for your review about the service provided by the team at YGT when making your recent booking. I apologise if it was not made clear about the deposit, but with all reservations for holiday packages, we do require a deposit which is always non refundable as stated in the terms and conditions. We hope you have a great trip. Kindest regards, Emma

Posted 8 years ago

“The booking was handled efficiently and the cost competitive. 20 days between booking and receiving confirmation was a little long to wait.”

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Posted 8 years ago

Thank you for choosing to make your golf trip with us this year and for taking the time to leave us a review. We do apologise for any slight delay in booking confirmations being sent out, its a very busy time for resorts and the team. Kindest regards, Emma

Posted 8 years ago

“I have always had good experiences when booking with Yourgolftravel. This trip was booked at relatively short notice and you found it difficult to get the exact tee times I requested. You did make an excellent effort on my behalf and the tee times are now about as good as we can get at what appears to be a very busy resort. The one minor problem I have encountered is with the car booking. The voucher you have provided only states that the car is booked through Car Trawler and does not specify the exact company the car is hired from and where there premises are within the airport. When speaking to Phil over the phone and giving him the flight details he did say it was with Avis. I will obviously require to confirm this asap as we leave on Tuesday (26th). As a result I will require to phone you again on Monday ( 25th) to confirm the exact rental company and there location. That apart all seems to be in order.”

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Posted 8 years ago

Dear William, Thank you for your booking and also for taking the time to leave us a review. Tee times are always subject to availability and of course the earlier you book at certain venues, the better options all guests have. I am happy that the times you have secured are suitable. With regards to the car hire, we do use Car Trawler as an agent, who then books with a specific rental - normally this is stated when the flight details have been confirmed by the client, and I apologise if this was not made clearer at an earlier date. We wish you a great trip. Kindest regards, Emma

Posted 8 years ago

Your Golf Travel is rated 4.6 based on 3,164 reviews