HSY Reviews

Name: HSY
Address: Fresh Ideas Coventry Ltd, 40 Hexworthy Avenue, Coventry, Fresh Ideas Coventry Ltd, 40 Hexworthy Avenue, Coventry, England
Rating: 4.78

4.8 Rating 4,310 Reviews

95 %

of reviewers recommend HSY

Company Reviews

Questions

Metrics

4.8

Based on 4,310 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

024 7601 1299

Email:

sales@yourstylishhome.co.uk

Location:

Fresh Ideas Coventry Ltd, 40 Hexworthy Avenue, Coventry,
Fresh Ideas Coventry Ltd, 40 Hexworthy Avenue, Coventry
England
CV3 6LT

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207

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am delighted with the curtain fabric I have purchased from Fashion Interior. The main improvement for me would have been a larger sample you sent me of the fabric. Making a good judgement on such a very small sample includes guesswork.”

Helpful Report

Posted 5 years ago

Hello Mary Sotheran, Thank you for taking the time to leave a review, it is great to see that you have received your fabric and are pleased with the quality. We will definitely take your feedback onboard regarding sample sizes and will look to improve this for the future. We do hope to see you again in the future when you look to add to your home. Kind regards, Fashion Interiors.

Posted 5 years ago

“Seems to be a good company. Not sure about carriers who delivered product with damaged packing. Fault with one part was quickly replaced.”

Helpful Report

Posted 5 years ago

Hello John Clarke, Thank you for taking the time to leave your review, it is great to see that you were pleased with your order. We are very sorry to see that the couriers and part of the product had arrived damaged. We will look into getting this improved for our future orders. We do hope to see you again in the future when you look to add to your home. Kind regards, Fashion Interiors.

Posted 5 years ago

“My product came well packed and not damaged the only thing I can fault was there isn’t a next day delivery service and took 5 days to come but thank you for your service I would use again and recommend”

Helpful Report

Posted 5 years ago

Good afternoon, thank you for taking the time to leave us this review. We very much appreciate your feedback. I have looked in to this for you and can see that your order had a published lead time of 4 - 6 Working Days, which is why it took 5 days. Whilst we can offer a next working day delivery on such a lot of brands on our site, unfortunately this wan't one of them :( I'm so pleased that you were happy with your purchase and that you would use us again and recommend us :) and we very much look forward to you shopping with us again. kind regards, Fashion Interiors

Posted 5 years ago

“good response, via email, delivery prompt and delivery good”

Helpful Report

Posted 5 years ago

Good afternoon, Thank you for taking the time to leave us this review. It's great to read all your positive comments, however I am just wondering what you felt we could have done better for us to achieve a 5 star review. We would very much appreciate your feedback as customer service is so very important to us and if you would like to email us at: sales@fashioninteriors.co.uk we will certainly look to see where improvements could be made. Once again, thank you for leaving us this review and we look forward to you shopping with us again when you are next needing something for your home. kind regards, Fashion Interiors

Posted 5 years ago

“I loved the fabric but it was cut really wonky and had frayed a lot so looked like a really messy presentation.”

Helpful Report

Posted 5 years ago

Hello Jacqueline Davis, Thank you for taking the time to leave a review, it is great to see that you have received your order and were pleased with the fabric. We are very sorry to see that the fabric was not cut well, we will raise this with our team to ensure this does not happen again. We do hope to see you again in the future when you look to add to your home. Kind regards, Fashion Interiors.

Posted 5 years ago

“Very pleased with how the Roman blind looks - both fabric and workmanship appear to be of high quality. Would have given five stars but felt installation instructions could be clearer - particularly the illustrations.”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to leave a review, it is great to see that you are pleased with both the quality and appearance of your Roman Blind. We will look to see if we can improve our fitting instructions so that we can make them clearer for our customers. We do hope to see you again in the future when you look to add to your home. Kind regards, Fashion Interiors.

Posted 5 years ago

“We are extremely pleased with our curtain poles. Unfortunately, though, the packaging was damaged, but this didn’t affect the poles in any way. Overall, would buy from here again.”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to leave a review, it is great to see that you have received your curtain poles and are pleased with the overall quality. We are sorry to see that the packaging was damaged in transit we will have to look at improving this, but it is nice to see that the poles were unaffected. We do hope to see you again in the future when you look to add to your home. Kind regards, Fashion Interiors.

Posted 5 years ago

“Quick delivery and competitive price,only complaint one roll of paper had no label so couldn't check batch number”

Helpful Report

Posted 5 years ago

Hello Colin Jarman, Thank you for taking the time to leave a review, it is great to see that you received your delivery quickly and the price was to your satisfaction. We are very sorry to hear that you received one roll without the batch label, we will ensure that this is addressed so that we check these orders in the future. Once again, thank you for taking the time to leave a review and we do hope to see you again in the future. Kind regards, Fashion Interiors.

Posted 5 years ago

“efficient and speedy service quality products. would have liked more information to enable me to track delivery.”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to leave your review, it is great to see that you received your order quickly and you are pleased with the quality of your order. We are sorry to hear that you were kept as up to date as we would expect, we will ensure that we look to improve this on future order. We would like to thank you again for taking the time to leave your review and do hope to see you again in the future. Kind regards, Fashion Interiors.

Posted 5 years ago

“Good choice of designers & fabrics, great prices and super fast delivery”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to leave a review, it is great to see that you have received your order and that you were pleased with the speed of the delivery and price that you paid. We would love to hear how we could improve our service to earn that fifth star and invite you to email us on sales@fashioninteriors.co.uk with any improvements or feedback. We do hope to hear from you in the near future. Kind regards, Fashion Interiors.

Posted 5 years ago

“Very pleased with my blind. Service was good and delivery was good. Rang for advice before ordering and the gentleman I spoke to was very helpful sending me instructions for the fitting so that I might ascertain the possibilities of the blind been attached as I required. Only concern might be the reliability of the mechanism over time. The material is heavy and combined with the lining makes for very weighty blind. The fitting is made of plastic....”

Helpful Report

Posted 5 years ago

Hello Lorna Morrison, Thank you for taking the time to leave a review, it is great to see that you have received your order and that you were pleased with the quality of the blind. We are sorry to hear that you are concerned about the mechanism, however this should last for a good amount of time, if for any reason this does not please do call us on 02476 011 299 and we will arrange any necessary replacements for you. We do hope to hear from you again in the future when you look to add to your home. Kind regards, Fashion Interiors.

Posted 5 years ago

“Good prompt service”

Helpful Report

Posted 5 years ago

Hello Sue Babington, Thank you for taking the time to leave a review, it is great to see that you have received your order and were pleased with the overall service. We do hope to see you again in the future when you look to add to your home. Kind regards, Fashion Interiors.

Posted 5 years ago

“4*+. Website - good and comprehensive. Delivery - prompt and at day/time notified by courier. Would recommend. The only improvement would have been a notification stating when goods were ready to be or had been despatched. (Wallpaper not yet hung, room preparation in progress.1”

Helpful Report

Posted 5 years ago

Hello Kathryn Lester, Thank you for taking the time to leave a in depth review. We are sorry to hear that you were not kept up to date with the delivery via DPD as we usually ensure that you would revie both an email and a text. We will be ensuring that we investigate this further to ensure that customers are kept up to date with their order. Kind regards, Fashion Interiors

Posted 5 years ago

“Exactly as it said on the tin. Find it (at a very good price), order it, collect it. Will use again.”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to leave such a kind review, it is great to see that you were able to find what you needed for a good price. We would love to hear how we could improve our service to earn that fifth star for your next order, if you do find the time please do email us on sales@fashioninteriors.co.uk. We do hope to see you again in the future when you look to add to your home. Kind regards, Fashion Interiors.

Posted 5 years ago

“What a great place. Good service and material good price. Well done to all!.”

Helpful Report

Posted 5 years ago

Good morning, thank you for taking the time to leave us this review. As customer service is really important to us, we really appreciate your positive comments :) If you have the time could you please email us at sales@fashioninteriors.co.uk to let us know what you felt could have been done for us to achieve a 5 star review. Once again, thank you for leaving us this review and we very much look forward to you shopping with us again. kind regards, Fashion Interiors

Posted 5 years ago

“Excellent varied choices to suit all tastes. Excellent delivery information and service.”

Helpful Report

Posted 5 years ago

Good morning, thank you for taking the time to leave us this review. It's great to read that you felt we have 'excellent varied choices to suit all tastes and excellent delivery information and service' :) We pride ourselves in our customer service and we really appreciate our customers feedback, therefore would you mind emailing us at sales@fashioninteriors.co.uk to let you know what improvements you feel we could have made that would have meant you would have rated us as a 5 star. Once again, thank you so much for leaving us this review and we look forward to you shopping with us again when you are next looking for something for your home. kind regards, Fashion Interiors

Posted 5 years ago

“Excellent price for my Silent Gliss curtain track, despatched quickly. Would have liked an e-mail notification of despatch/ETA”

Helpful Report

Posted 5 years ago

Good afternoon, Thank you for taking the time to leave us this review. It's great to read that your order was despatched really quickly and at an excellent price. We look forward to you shopping with us again when you are next looking for something for your home. kind regards, Fashion Interiors

Posted 5 years ago

“Great website and products. My only complaint is that I paid for 'next day delivery' and it took 2 days; not a problem other than I paid for a rapid delivery service. thanks”

Helpful Report

Posted 5 years ago

Good afternoon, Thank you so much for leaving us this review. We are really pleased that you felt our website and products are great :) Just to confirm that on the item you ordered the published deadline for next working day delivery is 2pm and as the order was placed at 5.32pm this in turn meant it missed the deadline resulting in the delivery taking 2 days for the next working day. We very much appreciate your comments and look forward to you shopping with us again when you are next looking for something for your home. kind regards, Fashion Interiors

Posted 5 years ago

“Delighted with the ease with which to find the curtain fabric I required on your website and to order it, followed by a very prompt and efficient delivery shortly after the order had been submitted. Would definitely use again.”

Helpful Report

Posted 5 years ago

Good afternoon, thank you for taking the time to leave us this review. It's lovely to read that your are delighted with the ease that you found your curtain fabric and received a very prompt and efficient delivery and we very much look forward to you shopping with us again. As customer service really is imporant to us, could you please could you email us at sales@fashioninteriors.co.uk to let us know what we could have done in order for you to feel that the review was worth 5 Stars. Once again, many thanks for leaving us this review. kind regards, Fashion Interiors

Posted 5 years ago

“Great site and range of choice Took 4 days to get delivery at a high cost of £6.95 should and could be next day delivery for that price As a returning customer would have been nice to receive a discount voucher for repeat orders”

Helpful Report

Posted 5 years ago

Hello James Wood, Thank you for taking the time to leave a review, it is great to see that you have received your order and were pleased with it. We are always looking at ways at improving our service for new and existing customer so we will definitely take your feedback on board so that we can look to improve the service for the future. We do hope to see you again in the future when you look to add to your home. Kind regards, Fashion Interiors.

Posted 5 years ago

HSY is rated 4.8 based on 4,310 reviews