HSY Reviews

Name: HSY
Address: Fresh Ideas Coventry Ltd, 40 Hexworthy Avenue, Coventry, Fresh Ideas Coventry Ltd, 40 Hexworthy Avenue, Coventry, England
Rating: 4.78

4.8 Rating 4,310 Reviews

95 %

of reviewers recommend HSY

Company Reviews

Questions

Metrics

4.8

Based on 4,310 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

024 7601 1299

Email:

sales@yourstylishhome.co.uk

Location:

Fresh Ideas Coventry Ltd, 40 Hexworthy Avenue, Coventry,
Fresh Ideas Coventry Ltd, 40 Hexworthy Avenue, Coventry
England
CV3 6LT

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207

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with my purchase it was just what I was looking for. The delivery was very prompt”

Helpful Report

Posted 6 years ago

Hello Sandra Stothard, Thank you for taking the time to leave your review, it is fantastic to see that you have received your order and it was exactly what you were looking for. We are always looking for ways to improve our service and were hoping to find out how we could improve our service to earn that fifth star, if you could send any further feedback to sales@fashioninteriors.co.uk that would be greatly appreciated. We do hope to see you again in the future when you look to add to your home. Kind regards, Fashion Interiors.

Posted 6 years ago

“Great value for money!!”

Helpful Report

Posted 6 years ago

Hello, Thank you for taking the time to leave a review, it is great to see that you received your order and that you are pleased with the value for money. We are always looking for ways to improve our service and would love to know how to achieve that fifth star and offer you to emails us on sales@fashioninteriors.co.uk with more feedback. Once again, thank you for leaving your review and we do hope to see you again in the future. Kind regards, Fashion Interiors.

Posted 6 years ago

“Helpful in selecting the right items”

Helpful Report

Posted 6 years ago

Hello Martyn Baldwin, Thank you for taking the time to leave a review, it is great to see that you have received your order. We are glad to see that you were able to get the help needed to get the right items as well. We do hope to see you again in the future. Kind regards, Fashion Interiors.

Posted 6 years ago

“Wanted a particular fabric to reupholster a chair. Order process very good and price comparable. Order placed, however no other communication regarding delivery. by a sheer fluke the order turned up with another suppliers order on the same day same time!!!!!! So I happened to be at hoe as planned. Having said that very pleased with fabric. Packaged well and on a roll”

Helpful Report

Posted 6 years ago

Hello Jennifer Moyes, Thank you for your review, it is great to hear that you have received your order and that you were pleased with the price and the material itself. We are sorry to hear that you did not receive the update of despatch and tracking information, we will investigate this to ensure this does not happen in the future. Once again, thank you for leaving such a kind review and we do hope to see you again in the future when you look to add to your home. Kind regards, Fashion Interiors.

Posted 6 years ago

“Prompt delivery, very good at keeping the customer informed, re delivery slot”

Helpful Report

Posted 6 years ago

Hello Sian Napier, Thank you for taking the time to leave such a kind review, it is great to see that you are pleased with the delivery and the information that you received with this. We are always look to find ways in which we could improve our service and would love to hear how we could get that fifth star and invite you to send any further feedback to help us to sales@fashioninteriors.co.uk. Once again, thank you for taking the time to leave a review and we do hope to see you again in the future. Kind regards, Fashion Interiors.

Posted 6 years ago

“I needed the item urgently- so it was well worth the extra £3 next day delivery charge .I am very pleased with with the quick efficient service.”

Helpful Report

Posted 6 years ago

Hello, Thank you for taking the time to leave a review, it is fantastic to see that you have received your order and that you were able to get a quick delivery on this. We do hope to see you again in the future when you look to add to your home. Kind regards, Fashion Interiors.

Posted 6 years ago

“Bought 3 bathroom vinyl blinds. They are okay glad they weren’t more expensive as the finish isn’t that great. The bar weight that holds them down slips out as opening is too large both sides.”

Helpful Report

Posted 6 years ago

Hello Lesley Powis, Thank you for taking the time to leave a review, it is good to see that you have received your order. We are sorry to see that you are not 100% satisfied with your order and would like you to contact us on 02476 011 299 so that we can discuss this further. We do hope to hear from you soon. Kind regards, Fashion Interiors.

Posted 6 years ago

“Samples arrived very quickly although small size especially as charged for . Order good value and also arrived quickly.”

Helpful Report

Posted 6 years ago

Hello Amanda Phillips, Thank you for taking the time to leave a review. We are sorry to see your disappointment in the sample sizes, we will have this investigated to see if this is something that we can get improved for the future. We are glad to see that you were happy with the order you received and the value for money. Once again thank you for taking the time to leave a review and we do hope to see you again in the future when you look to add to your home. Kind regards, Fashion Interiors.

Posted 6 years ago

“Good service”

Helpful Report

Posted 6 years ago

Good afternoon, thank you for taking the time to leave us this review. We are very pleased that you felt that you recieved 'good service' and we would very much appreciate your comments/suggestions on what we could have done in order for us to achieve a 5 star review, as we pride ourselves in customer service and would welcome your thoughts. Please email us at sales@fashioninteriors.co.uk. Once again, thank you for leaving us this review. Kind regards, Fashion Interiors

Posted 6 years ago

“Very happy with the material and delivery”

Helpful Report

Posted 6 years ago

Hello James Best, Thank you for taking the time to leave a review, it is great to see that you are happy with the material that you have received and the speed of the delivery. We do hope to see you again in the future when you look to add to your home. Kind regards, Fashion Interiors.

Posted 6 years ago

“William Morris wallpaper and paste supplied as requested”

Helpful Report

Posted 6 years ago

Hello Harry Alvarez, Thank you for taking the time to leave a review, it is great to see that you have received your order. We are glad to see that you pleased with the order, we would love to hear how we could improve the service further to earn that fifth star. If you could provide any further feedback to sales@fashioninteriors.co.uk that would be greatly appreciated. We do hope to see you again in the future when you look to add to your home. Kind regards, Fashion Interiors.

Posted 6 years ago

“I like your website and the variety of products that you offer and also the fact that you try to process and deliver orders quickly. However, your delivery cost and options are poor. I bought 1 metre of fabric and the delivery cost more than the actual material. Also, the delivery required a signature leading to several failed attempts at delivering the pack. A consideration of the value and size of the pack should be taken into account when calculating the cost and also the type of delivery service requirements as this is leading to time wastage, increased costs and customer frustration.”

Helpful Report

Posted 6 years ago

Hello, Thank you for taking the time to leave a review, we are glad to see that overall you were pleased with the fabric that you had received and that you were pleased with the item. We are however sorry to see that you had experienced problems with the delivery and will address this with UPS. In relation to the delivery charge that you had paid, we do offer tiered delivery services for one metre of fabrics, just unfortunately the supplier Prestigious is one that is sent directly from them instead of coming into our office first meaning that it does charge the top rate delivery charge for that. We will however review your comments regarding the delivery and look to improve this for the future so that we can ensure that we provide the best service possible. Kind regards, Fashion Interiors.

Posted 6 years ago

“Received the material within about a week, pleased with it, wrapped very well.”

Helpful Report

Posted 6 years ago

Hello Shirley Neal, Thank you for taking the time to leave your review, it is great to see that you have received you order and that you are pleased with it. We are always looking at ways we could improve our service and would love to hear how we could get that fifth star, if you could provide any further feedback by emailing sales@fashioninteriors.co.uk, we would greatly appreciate that. We do hope to see you again in the future when you look to add to your home. Kind regards, Fashion Interiors.

Posted 6 years ago

“They missed one item out of my order. When I informed them, they checked and then sent me the item immediately by express delivery, so the ommission didn't cause me any problem. I was very impressed by their performance.”

Helpful Report

Posted 6 years ago

Hello Lionel Smith, Thank you for taking the time to leave a review, it is fantastic to see that you have now received your order and that our sales support team were able to resolve the issue quickly for you. We do hope to see you again in the future when you look at adding to your home. Kind regards, Fashion Interiors.

Posted 6 years ago

“Good efficient service and happy with product.”

Helpful Report

Posted 6 years ago

Hello Ann Marie Wiseman, Thank you for taking the time to leave a review, it is great to see that you are happy with your order and you were happy with the service that you have received. We are always looking into ways to improve our service, and would love to hear how we could get that fifth star, if you could let us know by email on sales@fashioninteriors.co.uk We do hope to see you again in the future when you look to add to your home. Kind regards, Fashion Interiors.

Posted 6 years ago

“The website was easy to negotiate. the first time buyer discount plus an automatic voucher discount made the price extremely competitive. Delivery was swift. The wallpaper was well packaged so, hopefully, it is undamaged. I haven't opened the parcel as the room is not yet ready to be decorated. I would buy again from the company.”

Helpful Report

Posted 6 years ago

Hello, Thank you for taking the time to leave a review, it is fantastic to see that you were able to get a good discount on your order and that you were pleased with the wallpaper. We do hope to see you again in the future when you look to add to your home. Kind regards, Fashion Interiors.

Posted 6 years ago

“Item arrived speedily and all pieces present. Small piece of colour missing on the pole but otherwise just as expected. Good quality and looks very handsome in situ. Would recommend and is far cheaper than a John Lewis similar.”

Helpful Report

Posted 6 years ago

Hello, Thank you for taking the time to leave a review, it is fantastic to see that you are pleased with the curtain pole that you have ordered. We are sorry to hear of the minor damage to the pole and will address this with the supplier for future orders. We do hope to see you again when you look to add to your home. Kind regards, Fashion Interiors.

Posted 6 years ago

“Super range of branded fabrics at competitive prices. Would have been a 5* review only I’m still waiting on fabric samples that I’ve paid for 2 months ago that we’re unavailable at the time of dispatch. Any update on these??”

Helpful Report

Posted 6 years ago

good afternoon, thank you so much for taking the time to leave us this review. I'm disapointed to read that you haven't recieved the samples that were posted first class to you on 29/10/18. I have re-ordered replacements for you which should be with you very shortly. Once again many thanks for taking the time to leave us this review. kind regards, Fashion Interiors

Posted 6 years ago

“A very good service,not helped on my part by ordering the incorrect size. Friendly efficient. Staff.”

Helpful Report

Posted 6 years ago

good afternoon, thank you so much for taking the time to leave us this review. I'm delighted to know that you felt our customer service team were friendly, efficient and gave you a very good service when you ordered the wrong item. If you feel that we could have improved our service in order for you to rate us as a 5 star review, please email us at sales@fashioninteriors.co.uk as we pride ourselves in our customer service approach and would welcome your opinion. Once again, thank you for leaving us this review. kind regards, Fashion Interiors

Posted 6 years ago

“good customer service - prompt helpful answers to my queries”

Helpful Report

Posted 6 years ago

Good afternoon, thank you so much for the time taken to leave us this review. I'm really pleased to read that you felt you recieved good customer service and had prompt helpful answers to your queries, perhaps you would like to contact us at sales@fashioninteriors.co.uk to let us know how you think we could have improved your shopping experience with us in order to be rated 5 stars. We pride ourselves in customer service so we would very much welcome your comments. kind regards, Fashion Interiors

Posted 6 years ago

HSY is rated 4.8 based on 4,310 reviews