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Zaful Reviews

1.6 Rating 715 Reviews

12 %

of reviewers recommend Zaful

Company Reviews

1.6

Based on 715 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Zaful 1 star review on 10th August 2021

Daniela Kroulikova

Zaful 1 star review on 10th August 2021

Daniela Kroulikova

Zaful 1 star review on 10th August 2021

Daniela Kroulikova

Zaful 1 star review on 10th August 2021

Daniela Kroulikova

Zaful 1 star review on 10th August 2021

Daniela Kroulikova

Zaful 1 star review on 10th August 2021

Daniela Kroulikova

Zaful 1 star review on 10th August 2021

Daniela Kroulikova

32

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid 20$ for shipping, for that high of a price I expected my order to come fast, it’s been 8 days and no tracking of the order, and it still hasn’t come in... It just says it’s been shipped....not happy and won’t get anything else again”

Posted 3 years ago

“Horrible customer service, worst online shopping experience, ever! Do not buy anything from this website! The products are low quality and the company does not offer any proper refunds. Definitely not happy or satisfied! Shopping from Zaful is like walking into a trap!”

Posted 3 years ago

“its a scam the quality of the clothes is absolutely dreadful. pictures show you one thing, and you get a whole other thing...very deceptive.”

Posted 3 years ago

“DO NOT ORDER FROM THIS COMPANY!!!!! I returned £110 worth of goods - at my own expense. I was given an address in Spain to send the items to. The returns cost me £32!!!! They keep saying they have not received the returns and that it can take 3 months for them to receive them. They items were returned over 2 months ago and still NO REFUND!!! NEVER,EVER BUY FROM THIS COMPANY. THEY ARE SHOCKING AND SHOULD NOT BE ALLOWED TO TRADE!!”

Posted 3 years ago

“Very late. Rude”

Posted 3 years ago

“HIGHLY UNSATISFIED! I WOULD ACTUALLY GIVE THIS CMPANY -5 STARS INCLUDING THEIR CUSTOMER SERVICE. My son used their website to buy clothes, he used a visa gift card. He received an email confirming order, next day it was cancelled. They claim it was due to unsuffient funds (he just got the card, and we even checked the balance before buying clothes) I contact them and I get the runaround, rude and not even willing to help. I just keep getting told I need to submit a ticket and that they never took the money (but yet money is all gone). I submit a ticket and never heard bad, contact them yet again and this time told they dont take visa gift cards - only for international orders they do, umm what? You dont take visa cards for domestic orders but yet you do for international orders? I speak to another rep and again told to submit a ticket.. I explain that I already have and that I contacted the card company and they even said the money was taken by them..and yet again being told that there was no money thats why the order was cancelled.. Well now I want my money back! needless to say I have been at this for 1 month now and still no money and still get told to submit a ticket. STAY THE HELL AWAY FROM THIS COMPANY!!!”

Posted 3 years ago

“DO NOT BUY FROM ZAFUL. They stole my money. Never received my package, reported it to them. They told me check post office, neighbors, which I did and no one had the package. They never refunded me or resent the items. Instead the offered me 10% off my next purchase. THE AUDACITY!!!!! DO NOT BUY FROM THEM. HORRIBLE CUSTOMER SERVICE (even after I’ve shopped here a number of times) NEVER AGAIN!!!!!! ZERO STARS”

Posted 3 years ago

“Awful quality, returned 5 months ago, they won’t give refund”

Posted 3 years ago

“So I just order stuff for sixty pounds before reading these reviews and I’m scared now. Also they just sent me 5 emails saying my order was cancelled but gave no reason why and when I checked the shipping information from the previous email it indicated it was still coming. I think I’m going to try and get a refund.”

Posted 3 years ago

“I got a jumper and bathers and both were bad quality and didn’t fit like regular clothes and smelt weird. They aren’t letting me refund them and they cost over $50 😭”

Posted 3 years ago

“To bad I didn't read all the bad reviews before I ordered the cute Butterfly Tank Top for my daughter. The tank top came BUT NO BUTTERFLY the shirt was BLANK. The return bullsh*t they expect you to do is ridiculous, not that they would ever re-send or credit me no matter how many hoops I jump through. Disgusting company”

Posted 3 years ago

“Returns & Refunds policy is shocking. Unless you are happy spending £15+ returning products to Spain DO NOT BUY FROM HERE.”

Posted 3 years ago

“Horrible experience with Zaful! Ordered two items totaling $43.13 when the package was received at the Post Office it was unsealed, without contents and no money was refunded to me as they said the package was not insured when they mailed it! Paypal did not refund my money either.”

Posted 3 years ago

“Sorry I had to delete my app, it took me more than a whole month to get my merchandise and They did not even send me a tracking number until right before I received my order but that’s because I had to reach out to them in the email. But they did quickly charge my card. I got my credit card bill before i even got my tracking number. Not sure if you order from website, it will be better than the app. Do not recommend the app. I just won’t order from them at all.”

Posted 3 years ago

“Terrible quality. Terrible sizing. Shrinks terribly in the wash. Wouldn't buy anything from this company. Terrible customer service. Terrible returning policy. Don't believe anything you read in their terms and conditions.”

Posted 3 years ago

“a company that sponsors animal abusers (brooke houts) DONT BUY FROM HERE”

Posted 3 years ago

“This site is a SCAM. SCAM SCAM SCAM”

Posted 3 years ago

“Ordered a jacket but it was poor quality so have tried to return it for a refund but they are refusing to help - with automated replies sending you round in circles. I would NEVER use them again. Stay away”

Posted 3 years ago

“Refused to accept my returns despite indicating they provide ‘easy and hassle free returns’ on their website. Over 6 weeks later still waiting for a response. Finally get authorisation to return some items and they tell me the parcel never arrived (despite signature indicating so). Avoid them - it honestly is more hassle than it was worth for very poor quality items.”

Zaful 1 star review on 19th November 2020

Zaful 1 star review on 19th November 2020

Zaful 1 star review on 19th November 2020

Zaful 1 star review on 19th November 2020

Posted 3 years ago

“THEY TOOK THE MONEY AMOUNT FROM MY CARD TWICE AND NOW THEY ARE TELLING ME IT IS NOT THEIR FAULT! NEVER BUY FROM THAT WEBSITE FOR YOUR MONEY'S SAFETY. THIS IS THE REASON WHY THIS SITE IS CHEAP- BECAUSE THEY ARE HUSTLERS!”

Posted 3 years ago

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Zaful is rated 1.6 based on 715 reviews