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Zaful Reviews

1.6 Rating 715 Reviews

12 %

of reviewers recommend Zaful

Company Reviews

1.6

Based on 715 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Zaful 1 star review on 10th August 2021

Daniela Kroulikova

Zaful 1 star review on 10th August 2021

Daniela Kroulikova

Zaful 1 star review on 10th August 2021

Daniela Kroulikova

Zaful 1 star review on 10th August 2021

Daniela Kroulikova

Zaful 1 star review on 10th August 2021

Daniela Kroulikova

Zaful 1 star review on 10th August 2021

Daniela Kroulikova

Zaful 1 star review on 10th August 2021

Daniela Kroulikova

32

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve had a terrible shopping experience with this company. Therefore I will never buy from here again. They cancelled my order because I didn’t pay it but I certainly did because it came out my bank. Which they needed proof for which I find absolutely daft. I ordered again, I’m not looking forward to receiving my products after seeing these reviews. DONT BUY HERE. SAVE YOUR MONEY AND TIME.”

Posted 3 years ago

“I’ve never had such bad service. I ordered 6 items in April, and in AUGUST items showed up, but they were not even from Zalful! They were super cheap plus sized items from an affiliated company. I filed a complaint and sent pictures like you’re supposed to with the order number, and all they did was send a macro email back asking me to file a complaint with pictures. NEVER have I got them on the phone. Never again. Over $109 wasted.”

Posted 3 years ago

“ZAFUL is obfuscating return policies by advising that easy return and refund is possible, but hide deep in their terms and conditions that the return basically does not apply to any of the items they are selling. The quality of their swim wear is terrible and sizes are absolutely wrong. Very bad experience which hopefully others can avoid! Don’t use the app or buy at ZAFUL at all!”

Posted 3 years ago

“Scam company. The clothing comes and is awful quality, not as shown in the pictures, and the stitching came lose just from trying it on. When you try to contact them to return and get a refund, they refuse. The "only option" is to keep the clothing (even though it's too appalling to wear because they don't want to pay for postage) and receive 10% of the money back. After days of arguing they said returns are not possible and the clothing I ordered was exempt in their terms and conditions (?!?) They've gradually increased the offer of the percentage of money back but still won't give me a full refund despite the clothing not being as described and being poor quality. I'm hoping PayPal will help me out and I won't use Zaful again.”

Posted 3 years ago

“Terrible company bad clothes make it difficult to return they are appalling clothes very cheap do not use this company”

Posted 3 years ago

“60€ of swimming suits and haven't arrived yet. Ordered them in March and here we are And they dont REFUND me. Will never order again”

Posted 3 years ago

“Bought clothes. No tracking # no emails. Still hasnt arrived. Basically a fraud brand and would 100% never purchase an item from here ever again... Bexause it wont show up at your door.”

Posted 3 years ago

“Order about $149 worth of items since the 24th of August and as if today the 6th of November I still haven’t received my package. They told me twice to check with my local post office which I did but they haven’t received anything either. The tracking update has been showing “Airlines Departure” since the 31st of August & now they’re telling me to be patient like 3 months isn’t enough patience I’ve had for a package that should’ve been delivered since September. Save yourself the stress and don’t order from them.”

Zaful 1 star review on 6th November 2020

Zaful 1 star review on 6th November 2020

Posted 3 years ago

“80 euro of clothes , not arrived and wont give me a refund. DO NOT BUY FROM HERE”

Posted 3 years ago

“Chinese rip off artists. They misrepresent their products and when you try to return them they try to offer you a discount or a fraction of what you spent or return items to China. It's a scam.”

Posted 3 years ago

“No parcel and no refund - they steal from u and have the face to also mock u. Don’t waste your time and money”

Posted 3 years ago

“Junk clothing! No refund after months of inquiry. PayPal needs to quit dealing with them!”

Posted 3 years ago

“Everything is wrong”

Posted 3 years ago

“took forever to come and I paid too much for such a low-quality shirt, doesn't fit right and feels like paper”

Posted 3 years ago

“If I could give this company a 0/5 stars for a review, I would. I bought 50 dollars worth of clothes and after 6 months I still haven't received a package. Customer service is a joke, only giving you access to some sort of "online tickets" surely operated by bots. No cellphone number, nothing. They have told me nothing but to "remain patient", but after 6 months? Really? If I could I would definitely sue this company.”

Posted 3 years ago

“Please do not waste your time or money ordering anything from these con artists. My daughter has finally been refunded her money £146 after 4 months thanks to PayPal. She never received her items as she refused to pay a further £60 duty which was not mentioned prior to placing the order. Zaful continually sent a template with a generic response refusing to a full refund, and only offered to refund £15 as settlement . I would advise anyone who has been scammed by this company who made a payment to them via PayPal to contact them again as PayPal are now aware of their malpractice and fraudulent activity. They are currently under investigation.”

Posted 3 years ago

“Dear customers, this is about item: "Double Breasted Notch Lapel Tunic Coat - Red S" First of all and most important, the 'coat' I have received after 4 months of delay, it's absolute failure. Instead of COAT I received a tracksuit or a fleece t-shirt! Totally terrible and dissapointed. Aftet this, I would reccomend don't buy anything online if there is no picture of people who received it and posted picture with the item, where you can check and convince IT IS how it looks like online and how you think and want. Dear Zaful, drink an amazing beer for my thin, tracksuit Coat for 25€. Thank you for fake pictures and no review item. God bless you. 🙏🏼”

Posted 3 years ago

“my package hasn't came and its been more than two weeks also it doesn't let me log into my account to track my order and I spent well over $60 for clothes I am in need of.”

Posted 3 years ago

“My son ordered clothes from zaful that did not fit. So he paid $15 to return clothes. Zaful did not provide a return labels. After mutiple times of them trying to give me store credit. They returned money to my card. They say customer service is there top priority and it's NOT they also say easy returns. Well they said they will pay 30% back of paying for return label. Well in order to get money back for return label the only way they would do it is if I open a pay pal account. After telling them over and over I do not have nor want a pay pal account. Could they mail payment to me or return to card. THEY WOULDN'T. Only insist on me opening up a pay pal account to get my money back for return label. HORRIBLE CUSTOMER SERVICE AND CHEAP CLOTHES. DON'T RECOMMEND!!!!!!!”

Posted 3 years ago

“I ordered $60 worth of clothes and never received my items. Zaful customer service was a joke, blamed it on the Courier and refused to refund me, I never received my items and they only gave me a $10 credit. I will never order from there again so the credit is useless.”

Posted 3 years ago

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Zaful is rated 1.6 based on 715 reviews