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Zaful Reviews

1.6 Rating 716 Reviews
12 %
of reviewers recommend Zaful
1.6
Based on 716 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 15%
Accurate And Undamaged Orders
Greater than 83%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.4 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Zaful 1 star review on 10th August 2021
Daniela Kroulikova
Zaful 1 star review on 10th August 2021
Daniela Kroulikova
Zaful 1 star review on 10th August 2021
Daniela Kroulikova
Zaful 1 star review on 10th August 2021
Daniela Kroulikova
Zaful 1 star review on 10th August 2021
Daniela Kroulikova
Zaful 1 star review on 10th August 2021
Daniela Kroulikova
Zaful 1 star review on 10th August 2021
Daniela Kroulikova
32
Anonymous
Anonymous  // 01/01/2019
Ordered a couple of swimsuits from Zaful for an upcoming trip South. Consulted their shipping info to make sure there's enough time for my order to be processed and arrive before my trip (based on my location). After 2 weeks, the order still showed the status "Processing". Contacted them, and they responded with a bunch of excuses blaming suppliers, high demand etc, asking me to either wait or exchange the items. I waited a couple days with no success, emailed them again saying that I'd post negative reviews if my order wasn't shipped immediately. If I waited any longer, I wouldn't receive the package in time for my trip. The next response from them was that they canceled my order, without my approval. Well, all I wanted is the items I purchased to be delivered within the time frame specified by Zaful. I think most of the positive reviews on the web about Zaful are posted by their fake reviews department. Conclusion: if you enjoy waiting without knowing when/if you ever get the stuff you bought, go for it; Otherwise, look for bargains elsewhere.
Helpful Report
Posted 6 years ago
My item was not received at my address (no clue where it is, as the shipping company they used have confirmed delivery), and according to Zaful once it is given to the shipping company it is no longer their responsibility. I paid for 'shipping insurance'' which I found out after that it does not cover missing items, but only for any damages during the shipping. Their customer service personnel had poor English and took quite some time to understand any questions which makes the entire situation much more frustrating. So really, legally according to THEIR terms and conditions they've done nothing wrong. But it will never be somewhere I will shop or recommend anyone to go to. I should have listened to the poor reviews of the website! There is probably nothing to resolve here, but a warning for all.
Helpful Report
Posted 8 years ago
Zaful is rated 1.6 based on 716 reviews