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Zaful Reviews

1.6 Rating 715 Reviews
12 %
of reviewers recommend Zaful
1.6
Based on 715 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 15%
Accurate And Undamaged Orders
Greater than 83%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.4 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Zaful 1 star review on 10th August 2021
Daniela Kroulikova
Zaful 1 star review on 10th August 2021
Daniela Kroulikova
Zaful 1 star review on 10th August 2021
Daniela Kroulikova
Zaful 1 star review on 10th August 2021
Daniela Kroulikova
Zaful 1 star review on 10th August 2021
Daniela Kroulikova
Zaful 1 star review on 10th August 2021
Daniela Kroulikova
Zaful 1 star review on 10th August 2021
Daniela Kroulikova
32
Anonymous
Anonymous  // 01/01/2019
My item was not received at my address (no clue where it is, as the shipping company they used have confirmed delivery), and according to Zaful once it is given to the shipping company it is no longer their responsibility. I paid for 'shipping insurance'' which I found out after that it does not cover missing items, but only for any damages during the shipping. Their customer service personnel had poor English and took quite some time to understand any questions which makes the entire situation much more frustrating. So really, legally according to THEIR terms and conditions they've done nothing wrong. But it will never be somewhere I will shop or recommend anyone to go to. I should have listened to the poor reviews of the website! There is probably nothing to resolve here, but a warning for all.
Helpful Report
Posted 7 years ago
Zaful is rated 1.6 based on 715 reviews