Zaful Reviews

Name: Zaful
Rating: 1.55

1.6 Rating 715 Reviews

12 %

of reviewers recommend Zaful

Company Reviews

Questions

Metrics

1.6

Based on 715 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Zaful made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Daniela Kroulikova

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wish I can just give Zaful not even 1 star. I went online to order a dress and said it would take 5 days to process. Two weeks go by and I still have not received my dress so I decide to call costumer service. I explained the situation and the woman then replies with “ your dress is out of stock so it will take another two weeks to arrive” WHAT TYPE OF COMPANY DOES NOT EMAIL THERE OWN GUEST ABOUT AN OUT OF STOCK ORDER AND STILL MAKE ME WAIT 1 WHOLE MONTH!! I ask for my money back and the young woman sounded very hesitant on the phone. After 5 minutes of consulting with her about my refund she then says “it well take 7-14 days to refund your money”. This company is a joke. I’d rather just stick to fashionnova At least they let me know when an item is out of stock and not try to steal my money.”

Helpful Report

Posted 5 years ago

“If I could give it 0 I would. I ordered from Zaful about two months ago and never received them, so I created a ticket and sent it in. They responded they will let me know in 7 days, so i wait about two weeks so I sent in another one it says the same thing so I wait, nothing so I send in another one and they finally another month later of trying to figure out what happened they tell me they cannot find my package, so i obviously would like either a refund or to resend me the items I purchased and they take another two week to respond, and come back telling me no they don’t think they need to give me a refund and they “can’t” send me the item again but here’s a 10% off coupon, so what I can go shop and spend more money on this BS website and not receive my things? It was only one single item not even over 20$ the fact they won’t even refund me for their mistake is insane. That is absolutely ridiculous and extremely unprofessional, I will never be shopping here again and you shouldn’t either.”

Helpful Report

Posted 5 years ago

“Truly terrible customer service. If you call you will be connected to someone who doesn’t know the business process and will say anything to get you off the phone. Calling later you will realize nothing was documented of your original call and they refuse to allow you to speak with management. Using the ticket online gets you scripted/automated responses until about the 5th reply when you may finally get a response that pretty much apologizes for the issue, however, the apology is all you will ever get.”

Helpful Report

Posted 5 years ago

“This is the second parcel of Bikins we have purchased the first we’re fine however this parcel took 6 weeks and I am being charged £34.50 import tax on a £60 order. Zaful are not responding and DHL want the money!!! Never buy from these people you’ll pay more in the end beware!!!!!!!!!!”

Helpful Report

Posted 5 years ago

“I ordered from them once last year and the clothing was so bad I had to send it back. So I got an email from them saying that if I go and make a review on other websites saying that zaful is a good store they will give me $5.. So not only are their clothes made by underpaid workers (also often children), they are also buying good reviews. So definitely wouldn't trust all the reviews on this page or others..”

Helpful Report

Posted 5 years ago

“DO NOT PURCHASE FROM ZAFUL!! Not only are the suits of poor quality but the customer service is terrible. After receiving permission to return the suits over $100 worth. Paying for shipping $22 with tracking and receipt of delivery I have not been refunded my money. No one responds from zaful. They took the suits back and left me with nothing.”

Helpful Report

Posted 5 years ago

“Cheap bathing suits, horrible shipping and horrible customer service!! Shipping took forever, half of my shipment never even came and because they said it was delivered they made me follow up constantly then to only give me a partial refund option (which has not happened yet, this order took place 2 months ago) or to pay partially again to get the product I should have already received. The bathing suits I did receive are cute but you get what you pay for because they are soooo cheap looking and feeling! NEVER AGAIN, pay a little more money and go elsewhere!!”

Helpful Report

Posted 5 years ago

“Bought two jackets from them about six months ago. Didn't receive anything for months. I queried it because I couldn't track my order at all and was told that my package had been delivered...when I hadn't received anything. Tried again to query, this time they said that my package had been "dispatched". I asked for a refund and was told that since I queried it after six months (even though this was my second query) they wouldn't be refunding me in any way. They took my money and made no effort to ensure I received my package. I can't even ask for a refund within 30 days of receiving, as per their refund policy, as I haven't even gotten my order. They've basically stolen my money because there's been no exchange of goods, I paid them and received nothing in return. Their customer service is terrible, they say they prioritize customer satisfaction and yet they won't refund me for an order I haven't even received. Don't buy from their store, you'll be screwed over.”

Helpful Report

Posted 5 years ago

“Beware of import tax I ordered 2 bikinis, a swimsuit, a co-ord and a dress from zaful, paid 12 euro express shipping along which 2 euro insurance. I was not even aware that a duty tax could even be put on the package, as it never happened to me before when I ordered from them and neither to my friends and family. I am not able to receive my package until I pay a duty tax costing €40.93, which I feel Zaful should've told me the possibility of this happening before I paid. I don't know why this has been applied now to my package, which I'm very unimpressed and disappointed about especially when I held Zaful in very high light. I don't understand either why the tax wasn't covered by the fact it had insurance on the package, as it was beyond my control that the tax was put on it. Another thing I would like to know that if I don't pay the tax will I still refunded? And there hasn't been any contact from Zaful since 8am and now it’s 6:15pm, even though they’ve marked their message to me as ‘urgent’.”

Helpful Report

Posted 5 years ago

“Quality of shirts I ordered was poor, size was ridiculous (I ordered 3X, and the shirts were MAYBE larges at best), but the return process was awful. I had to negotiate returning the shirts for a full refund. The entire transaction felt like a scam.”

Helpful Report

Posted 5 years ago

“I ordered from Zaful over a month ago, even paying for quick shipping, and it still hasnt come in yet. I live in Turkey and it was supposed to take max 15 days to come in. They not only let it get shipped to an entirely different country (Cyprus), but no matter how much I write them they give some useless automated response instead of taking responsibility or trying to solve the problem. I will never order from this company again, as it is a waste of time and money and after seeing other reviews their products arent even worth the hassle. Wish I had never even entered their site!”

Helpful Report

Posted 5 years ago

“Worst place to shop!! Worst place to shop!!! They split my order in 2 shippings, so I only got 2 pieces, and the other 3 never got; and they didn’t refund my money after Knowing that the second shipping got loss or most likely they never send it. The person who respond on Facebook very rude and make fun of me the entire time while I was explaining the situation. ZAFUL is comeplety FRAUDE!!!!!”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“Didn’t get an email confirming what I had bought. Offers free delivery but then charges £30.00 for your delivery to get through customs. Doesn’t say in the returns section online that you can’t return swimwear (so when my package does finally arrive the items may/ may not fit and I won’t be able to return for a refund anyway) You have to scroll through to the “terms of use” to find this out, where it there contradicts itself and says “goods not suitable for return hygienic reasons if unsealed by you after return” very confusing!!”

Helpful Report

Posted 5 years ago

“Scam. Don't buy swim wear. They don't accept return whatever reasons, you will only get 30% back which is totally scam. Don't buy from them. Please stay away. They are very bad quality.”

Helpful Report

Posted 5 years ago

“Scam. Don't buy swim wear. They don't accept return whatever reasons, you will only get 30% back which is totally scam. Don't buy from them. Please stay away. They are very bad quality.”

Helpful Report

Posted 5 years ago

“One of the worst online shopping experience. Only 2 out of the 4 items that I ordered arrived (after 2 months). I asked a refund for the 2 items that I never received and they took olmost 1 YEAR to send me my money back. I'll never buy anything again on zaful.”

Helpful Report

Posted 5 years ago

“Absolutely awful experience with the return policy. Was told that I could only have a partial refund of 30% even though the clothes were still in perfect condition, unworn with tags still on. And I had requested this refund within the 30 day period. No where on the website does it state that a full refund can not be provided, this is incredibly misleading and a huge waste of money! Will never ever order from Zaful again, would rather buy from a normal website where I am able to easily send a parcel back and receive a full refund if I wish it.”

Helpful Report

Posted 5 years ago

“My first order went completely smoothly - my second however, will be the last. Overcharges to my credit card and complete lack of customer service. I opted to go through with the order after reading the reviews below for fear that even if I wanted a refund I wouldn't get it. Stay away from this insanely terrible site and company.”

Helpful Report

Posted 5 years ago

“My daughter ordered 3 swimsuits, 2 arrived, do not fit well! It took over almost 2 monthw to arrive. The 3rd swimsuit never did arrive so Zaful now has put the funds in a "wallet" for later spending instead of a refund. I cannot get a hold of anyone to get a refund, but from reading reviews, doesn't look like they give refunds.... now forced to buy some other ill fitting piece of clothing instead of getting money back.”

Helpful Report

Posted 5 years ago

Zaful is rated 1.6 based on 715 reviews