Zaful Reviews

1.6 Rating 715 Reviews

12 %

of reviewers recommend Zaful

Company Reviews

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Metrics

1.6

Based on 715 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Daniela Kroulikova

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“SCAMMERS DO NOT SHOP HERE. WILL NOT REFUND ANYTHING AND HORRIBLE CUSTOMER SERVICE”

Helpful Report

Posted 5 years ago

“This company is basically a bunch of Chinese robots. DONT SHOP HERE!!! Still waiting for part of my order after a month!! Communication is awful.”

Helpful Report

Posted 5 years ago

“This is unbelievable. I was so happy to found your site. One friend of mine suggested me your site. She was impressed by your products, your price and the delivery (standard delivery, no taxes) So I wanted to buy also from you. I informed my coworkers and 3 girls made the order (113€ in total, 61€ the first parcel, 32€ the second). I changed the standard delivery to express delivery (to have the order faster and please my coworkers) through the online chat but no one advise me that the standard delivery has no taxes. You did it though when i sent to the online chat and i asked to cancel the second parcel, you advised me not to cancel but to change the delivery to standard for low or none taxes. Why you did n t fo that in in the first place? You knew it..you should take care of your customers then..Now the express delivery asks for 92€ for the first parcel and they would ask the same amount for the second. We chose your company for the low rates. We cannot afford to pay more... If i accept the parcel and open it and try the products you would receive it back and return me the money. But if i won t accept it you will destroy the package?? If the delivery couldn t find me, or if the parcel get lost what it would happen then? So you punish me for my sincere? I am really disappointed. I am 35years old and I buy online all the time. It is the first time something like that happens to me.”

Helpful Report

Posted 6 years ago

“Really horrible. I had to return a few items and its been months and Zaful is still refusing to credit $200 back to my credit card. They claim that the items have not been received and tells me to wait 7-10 business days and so i wait week after week getting the same response. I show them my return receipt but no escalation has taken place and at this point i don't believe they will refund me at all.”

Helpful Report

Posted 6 years ago

“After reading these reviews, I realized I’m not the only one that has had a problem with ZAFUL. I returned a few items myself and told them that it didn’t fit so returned them and my so call “my wallet” has not been credited. I sent several emails and even spoke to someone over the phone. Customer service is horrible and it’s been 3 months and still no credit.”

Helpful Report

Posted 6 years ago

“The first time I placed an order for two items. They arrived separetely, one of them was lovely and the second was the wong size... But I was like ok, it's cheap lets re order, the second attempt might be better.... NEVER AGAIN I ordered 3 items this time only one arrived (which I must say was nice) I waited about 6 weeks for the other 2 but they never arrived. I was told everytime I asked that I had to wait.... or change my items. So one I I changed my order and they had the nerve to ask my to pay a price difference of 4$ ! Obviously I was outraged by how bad the customer service was after having waited so bloody long for my order. They then accepted to "refund" me, but obvously not to my account, but to what they call "zaful wallet", I am still waiting for this !! I even wonder if its a genuine thing! Basically I think I lost my money!”

Helpful Report

Posted 6 years ago

“Pretty much ditto. The merchandise is really cheap and does not look like the pictures. Everything I ordered ran really small. I contacted them and they gave me a list of suggestions regarding what I could do with the purchase including donating it. They do not refund so I opted to exchange. They are supposed to be sending me a label which I have yet to receive. I have heard nothing from them since for a month. When you go to the site to get help it says the "application" for return has been received. Bottom line; Don't waste your money.”

Helpful Report

Posted 6 years ago

“If I could give zero stars I would. I wanted to return an item - this is proving impossible. The website leads you through a labyrinthe of 'online chats' (that go nowhere) and options about how to receive a refund, but then does not supply a returns label, so no action can be taken. I have been trying for a couple of weeks now. I can only assume they are playing a long game so that my 30 days legal right expires. I think this company should be investigated by a consumer watchdog. It has an appalling level of service. I see others have similar experience, I am going to begin legal proceedings. Small amount of money, but if they are screwing over a lot of people for small amounts, that still means big profits for them. I imagine they use child labour etc etc as clearly their business ethics are non-existent.”

Helpful Report

Posted 6 years ago

“The stuff I ordered was cute when I saw it online however, the quality of the products are very poor and a lot of the material are beginning to rip after only a few wears. It took about 2 months for the order to deliver which is understandable due to me living in Canada and it being shipped from China, however when I contacted the provider and asked about the whereabouts of the product, I was only told to wait it out and not given an overall understanding of why its still had no arrived. A lot of the clothing was not true to size as-well, as it fit very small and I intended it to be oversized as I ordered 2 sizes up. The bathing suit was made with okay material however the straps kept falling off and it did not provide the support I hoped for. After wearing the bathing suit twice, it has already began to rip and stretch which is disappointed because of the amount of money I spent on it did not justify for its horrible quality. I am very hesitant to order from this company again as the customer service and quality of the clothing gave me nothing but disappointment. I hope that this brand gets improved because the idea of getting good QUALITY clothing is appealing to those who don\'t have a lot of money for necessities, however this money did not go to good use as I will not be wearing the items I ordered.”

Helpful Report

Posted 6 years ago

“WARNING: I didn’t receive my product or a refund! Packaging was sent to my billing address instead of my shipping and customer service did ABSOLUTELY NOTHING insisting that I was the one that made the mistake. Used to love this website but I’m NEVER shopping here again because they will screw you over if possible. Be mindful and cautious if you don’t want to be out both your money and your products.”

Helpful Report

Posted 6 years ago

“i ordered a bikini on the 29th april and it’s now nearly june. i got a confirmation email this morning saying it had JUST been shipped today! i will not have it by the time i need it now. will not be buying from them again.”

Helpful Report

Posted 6 years ago

“NEVER ORDER FROM HERE COMPANY SHOULD BE SHUT DOWN THEIVES!”

Helpful Report

Posted 6 years ago

“Buyer beware. One item turned up over a month later and no return option has been granted. A second item was never delivered over 5 weeks later so a refund was requested, now they are only offering store credit. I will never shop with them again.”

Helpful Report

Posted 6 years ago

“Go ahead and just change the name to awful. It's way more appropriate after the customer service nightmare we just went through. Absolutely no common sense or any attempt to help with a shipping problem even though we identified the problem more then early enough for something to be done. It was to the point of embarrasing trying to explain the situation and have anyone be able to understand even though we had full tracking and knew where the package was from the moment it was shipped. It passed through 3 hubs and the mistake somehow could not be fixed. Instead our package was not delivered and disposed of with no refund or replacement. A simply terrible experience and terrible company support and customer service.”

Helpful Report

Posted 6 years ago

“Ordered 3 bikinis and an anklet from here 5 weeks ago. I have received the anklet but my bikinis are apparently lost. No one seems to be able to help me and trying to talk to customer service is non existent. I am so upset and disappointed as it is the first time i have ordered from here and i go on holiday in a week, hence why i ordered them so long ago! Won't be using Zaful again!”

Helpful Report

Posted 6 years ago

“Completely disgusted; worst customer service EVER Horrible customer service; complicated system to get to anyone; questionable business ethics. 1) Ordered three items; two weeks later had received no notice of when they would ship - had to contact them but it’s almost impossible to get to customer service. 2) Kept telling me that customer service is number one priority and to be patient; said they were shipping one of the three items but I could not track it for a week; 3) Finally admitted that one item I ordered was not available to purchase on their website...what?! 4) Requested a refund and they moved money to my “wallet.” Like I want to purchase anything from them again! You have to specifically request a direct refund within a short time frame that you prefer the refund to come back to you directly. Did that. 5) Refund was promised in 48 hours - it took a week and an elevated complaint to PayPal to get it. 6) Received only a partial refund for the item they didn’t even intend to sell, ship or even have available. Still trying to get the balance. 7) Four weeks after placing order, I received one item. Mediocre quality - but knowing their horrible customer service, can’t imagine returning. 8) Am trying to cancel the third item and get a full refund but guessing I’ll be SOL on that one, too”

Helpful Report

Posted 6 years ago

“My experience is so long with this company that I don't even want to repeat it again in this review. This company is beyond horrible! My son ordered clothes from this company in December 2018 and we are still trying to get his money back now in almost May of 2019!! No toll free number, horrible customer service, can never speak to a manager/supervisor, no support center, rediculous return policy, no timely refund... I can go on and on!! Even the live chat is a robot that has 3 pre selected reasons for what they can help you with...one of which is to cancel the chat..wth!! and no ability to actually write what you're contacting them for. All I want is my son's money back and Never, ever will I ever suggest this company to anyone!!”

Helpful Report

Posted 6 years ago

“Don’t ever try to return an item to this company. It’s a joke. I call up, in hopes of receiving a shipping label and or at least an address in order to ship my item back and also get my refund for 30 bucks. The guy told me to remain the site, I did that, and all I’m speaking to is a automated messenger telling me to send it back to the warehouse.. um ok, so what is he address? These people don’t even read what your asking. Then they sent an email telling me, “why not donate your item to charity.. we would appreciate that”.. uh, no thanks, id like my 30 bucks plus shipping back and forth back, that’s another thing, this company is so cheap, you have to pay for shipping costs for returns as well. Never ordering from this place again.”

Helpful Report

Posted 6 years ago

“I’ve ordered more then a month ago , it was 8 items . After a while they were separated on 2 packages , one of them arrived finally and omg 😮 it’s such poor quality of some items is that poor that I would never consider wearing them and return policy are that you need to pay to return it , who will do that if items are 10-25 bucks 🤔and shipping back might have same prize . Well second package.... it’s still processing and I think it’s been 2 month already.... and last surprise happened yesterday when suddenly I saw that my jacket arrived in package 1 and it never did 😖. Of course I wrote to them and they say it might be in package 2 , I really hope so , otherwise how do I proof that it wasn’t there 🤦🏼‍♀️As on package one was “shorts ,one item “ and it was 6 items inside. So no , never again, I have no idea who all these ppl with positive comments and what quality they expect, but for myself for this prize I can get so much better quality clothes in shorter time . I still have hope for my jacket which cost me 22 bucks 😔”

Helpful Report

Posted 6 years ago

“They sell and sell even they don't gave stocks and won't even tell you about it when u buy it. I ordered several clothes and it got delayed and delayed. The customer service will promise you fake dates of delivery so you shut up and when the day comes they will say it will be delayed again.. Obviously I pressured the customer service cause I paid extra to received the clothes earlier. And since the customer service do not want to handle my order anymore AKA they don't wanna talk to a customer complaining, they decided on their own to cancel my order even if I said I'm willing to wait and even if they are still advertising the clothes that I ordered as available. Wasted a lot of my time and my energy.”

Helpful Report

Posted 6 years ago

Zaful is rated 1.6 based on 715 reviews