“It was my first time ordering from Zaful. After reading the shipping time and rules I realized that the international standard shipping for my country was estimated between 8 and 15 business days from the shipping day. I went ahead and placed the order, there were stuff that I wanted to take with me in a trip. The order was shipped on January 22nd and I received it on March 4th, a month and half later. Obviously the date of my trip arrived and I couldn't bring any of those items with me. Their customer service was terrible, I've been trying to reach out to them many times, and their only answer was that it was normal and it was in perfect time frame for the delivery... Recently they contacted me asking me about my experience with Zaful, after I explained again what happened, they told me that they would give me 100 z points for the inconvenience. I read about z points and found out that the value of 100 z points is $2 (I spent $80)!! It was definitely my first and also last time I bought from them.”
“I ordered from Zaful and actually haven't had a bad experience. Yes, I did wait for my order to arrive for quite some time (1 month) but I didn't mind because I am just home in the quarantine and it was not urgent. All 6 items that I got, I liked, and they were pretty cheap. I would recommend ordering things that have a lot of reviwes so you can read them and see the pictures. I am from Croatia by the way.”
“Terrible experience. Very bad quality and fit. The return process is a nightmare, Facebook team not very helpful. Plus of top of that if you figure out finally how to do q return you need to pay for the cost of that.....AVOID ZAFUL”
“Waited a month after my order was "Shipped" and nothing came. They use a fake postal service and scammed me out of $34 in the MIDDLE OF A PANDEMIC. I just wanted to treat myself to something nice for the summer but instead I was scammed. Horrible customer service takes days to respond. Will be filing a fraudulent claim DO NOT USE THIS SITE!!!!”
“I ordered 2 swimsuits 1 month ago and I have still not received either of them. The tracking number keeps changing. It has told me 4 different times that they have been shipped out. I do NOT recommend ordering off of ZAFUL.”
“Been waiting for a month for ONE swimsuit. It estimated a week of time and I can’t even track the package on any website, they offer absolutely no help.”
“The swimwear is amazing and very high quality! There are a lot of choices and in trend styles!! I have been happy with all of the items I have bought!”
“I have really liked most of the clothes I have ordered from zaful! the quality has been very good, better than I expected for the price. The shipping is a bit slow but i think that it is worth the wait.”
“This is by far the WORST online company that I have ever ordered from. It's been two months and I haven't received my package. I track my order everyday and it says it's still being shipped out. No update, email nothing. I tried to ask for a refund and CS said that they wont be able to refund my money because my order has been "shipped out" I'm so disappointed I really like this company but I will never be ordering from zaful ever again.”
“LIES LIES AND LIES. Do not waste your time and money shopping with this company. Even if you pay for expedited shipping, they will take FOREVER to ship it to you. I paid for standard shipping, which is typically 6-8 business days, but when I contacted customer service to find out why it was late, they claimed that shipping takes at least 8-10 days EVEN WHEN THE WEBSITE CLEARLY SAYS OTHERWISE. I requested a partial refund for the shipping, but they kept avoiding my questions and gave me false promises such as "Oh, we will email your carrier to hurry it up." It's been about 2 1/2 weeks and I still have not received it.”
“I made an order about a month ago. They sent me a tracking number and said it was shipped by USPS, but the number they gave me is not valid. I contacted them several times, and their replies range from nonsensical bad English ("immediately responsive") to outright lies ("we will email your carrier to ask them to rush your package"). I placed an order ticket and they change their story and claim they used a shipping company that does not exist (USEXPWD). I'm going to have to see if my credit card's purchase protection can get me my money back.”
“I ordered two bathing suits over a month ago and only received one of them 3 weeks later! The order says partial order shipped, and i tried calling them and even messaging them on Instagram to get my money back because this is ridiculous. I’ve gotten orders from China and England faster than I’ve received one item from them. And i didn’t even get both at the same time but i ordered both at the same time! Completely lost my business. And will continue to lose many others.”
“Like so many others, my order has not arrived. Disappointed teens. Zalful say it's been shipped so can't cancel. FedEx say they haven't got it so to contact Zalful. The only hope.i have is that I used Klarna pay later so they may be able to help.”
“Absolute trash. Ordered something almost a month ago and it has said “label created, not yet in system” since about a couple days after ordering. Try to submit a ticket and you won’t get access to your account to do so. Try to reset your password? Impossible, “the captcha is wrong” (it’s not). Try to sign up through another email to send a ticket that way? “That emails in use” (No, it’s not.) Scam scam scam.”
“I've ordered from Zaful many times, and apart from a missing shirt from one order, I've always received my orders quickly and been happy with the product. Good place to order cute bikinis!!”
“I can’t recommend them enough they’re great! Once I ordered something that ended up being out of stock and they refunded me the money for that shirt and for the trouble they also let me choose another shirt that was the same price and included it in my order for free!! So helpful and considerate of their customers.”
“I made an order back on March 30th and I picked the standard shipping option (5-8 business day delivery). I received the notification that my package had shipped on April 2nd from New Jersey. However, I have received no further updates on it. I messaged customer support, and my first response back was completely in German. I asked for the message to be translated to English, and they did reply in English but with none of the prior information that the had given me. All they said is to wait 10-15 days for them to check with the courier and then they would get back to me. This is ridiculous. I will never be ordering from them again.”
