Zara Reviews

Name: Zara
Address: 53-54 Long Acre, London
Rating: 2.62

2.6 Rating 989 Reviews

41 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 989 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

53-54 Long Acre
London
WC2E 9JR

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Trinity

Sofia

Les

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great place, helpful staff”

Helpful Report

Posted 4 years ago

“i love this dress!!! i purchased the METALLIC THREAD PRINTED DRESS in xl and it fit perfectly!!! i’m 47/37/48 5’6” 190lbs and it was long enough!”

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Posted 4 years ago

“Have purchased many items over many years. Always beautifully rapped. Delivered on time and returns are easy to navigate. Will always shop at Zara online Thank you for your good service”

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Posted 5 years ago

“My daughter happens to work for a fashion magazine in Camden, Grazia and isn't able to wear anything "work related" at home, as it seems silly, but that doesn't stop me from shopping for her at the Zara store in the UK. Now that my daughter can venture outdoors for a bid of time I feel she should do so in London fashion and Zara never ceases to amaze with its variety and price listing as well as the delivery options. Thanks for helping me to keep my daughter in style!”

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Posted 5 years ago

“Always deliver in time always beautifully packaged very easy return system.”

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Posted 5 years ago

“Really responsive customer service team Delivery as expected Beautiful product”

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Posted 5 years ago

“Nice Brand,it have the good quality products.like clothes,and bags, their styles are very fashion. By the way,just see the other fashion wholesale bag web: http://www.bukibags.com , Do check out their site,maybe you can have the cooperation in future.”

Helpful Report

Posted 5 years ago

“ZARA is a very nice Brand,it have the good quality products.like clothes,and bags, their styles are very fashion. By the way,just see the other fashion wholesale bag web: http://www.bukibags.com , Do check out their site,maybe you can find your lovely new bag styles.”

Helpful Report

Posted 5 years ago

“Outstanding service , very fast delivery , highly recommend”

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Posted 6 years ago

“Absolutely amazing service - probably one of the best o line deliveries I've ever had. I got FREE next day delivery which came at 9am in a lovely box with NO plastic and everything handfolded. Really nice shopping experience and I love Zara's dedication to the environment.”

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Posted 6 years ago

“Excellent free next day delivery. Garments were correct size, as a result of following online guide. Garments were excellent quality.”

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Posted 6 years ago

“I received my delivery the very next day, it was a wonderful surprise.”

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Posted 6 years ago

“ONLINE SERVICE: My order was shipped immediately, it came within the next day, as promised, but for only £3.95, which i was impressed with. Also the products that i bought there were very good quality, so generally a very good experience! DEFINITELY RECOMMEND.”

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Posted 6 years ago

“Every time I have ordered from Zara, it's been delivered very quickly. Impressed with the care that goes into packaging every order! Thanks”

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Posted 6 years ago

“Good service and nicely packaged”

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Posted 6 years ago

“Quick delivery and no plastic packaging. Coat purchased is of high quality and true to size. I have been converted as a loyal customer”

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Posted 6 years ago

“Very happy with the purchase. Good quality!”

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Posted 6 years ago

“Really easy returns and free home delivery on an exchange”

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Posted 6 years ago

“Blouse I wanted was out of stock but immediate e mail when back in stock so got it . Very happy as so few companies as efficient as this or able to re stock popular items for some reason”

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Posted 6 years ago

“I order my 15 month daughters clothes from here . The package is always very pleseant and the order arrives on time or before. Returns are very easy and the refund comes through quickly enough ;)”

Helpful Report

Posted 6 years ago

Zara is rated 2.6 based on 989 reviews