Zara Reviews

Name: Zara
Address: 53-54 Long Acre, London
Rating: 2.62

2.6 Rating 989 Reviews

41 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 989 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

53-54 Long Acre
London
WC2E 9JR

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Sofia

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“excellent next day delivery options. easy transaction”

Helpful Report

Posted 7 years ago

“Zara delivered an item that was out of stock in store, and it arrived very quickly. The packaging was lovely, but I would love to see Zara eliminate single use plastic wrapped around the box. I understand it offers some protection to the box but it makes no difference to the protection offered to the product inside.”

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Posted 7 years ago

“The shoe was exactly as shown and great price”

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Posted 7 years ago

“Order arrived right away and the packaging was lovely”

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Posted 7 years ago

“The website has a great clean look which makes it easy to shop and keep up to date which the latest trends”

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Posted 7 years ago

“Products arrived in a lovely box. Really happy with what I ordered would use again in a heartbeat”

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Posted 7 years ago

“Well made stylish clothing at affordable prices”

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Posted 7 years ago

“packaged my goods with care.”

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Posted 7 years ago

“Great choice - great fit - great service - easy delivery options!”

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Posted 7 years ago

“one of the best websites for online purchases. Electronic receipts, quick refunds, simply great.”

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Posted 7 years ago

“Easy returns policy. Package arrived promptly and well packaged.”

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Posted 7 years ago

“Great service. Fashionable clothing at a decent price. Can't beat free returns.”

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Posted 7 years ago

“Nice clothes.”

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Posted 7 years ago

“Amazing and quality value product”

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Posted 7 years ago

“Happy with delivery and clothes”

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Posted 7 years ago

“Really happy with the quality of my clothes ,true to size and I like the find my size option when ordering”

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Posted 7 years ago

“they provided the best customer service and I was happy how they treated me in shop and helped me to find my size because I could not find it”

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Posted 7 years ago

“they provide the best customer service as a retail shop.”

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Posted 7 years ago

“Nice Shopping experience from Zara, package arrived on time as promised and they have a wide range of easy return options.”

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Posted 7 years ago

“Quick shipping and package arrived in perfect conditions. I had to return an item, didnt get the right size, and it was v easy to do it by post”

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Posted 7 years ago

Zara is rated 2.6 based on 989 reviews