Zara Reviews

Name: Zara
Address: 53-54 Long Acre, London
Rating: 2.62

2.6 Rating 998 Reviews

41 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 998 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

53-54 Long Acre
London
WC2E 9JR

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“they provided the best customer service and I was happy how they treated me in shop and helped me to find my size because I could not find it”

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Posted 7 years ago

“they provide the best customer service as a retail shop.”

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Posted 7 years ago

“Nice Shopping experience from Zara, package arrived on time as promised and they have a wide range of easy return options.”

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Posted 7 years ago

“Quick shipping and package arrived in perfect conditions. I had to return an item, didnt get the right size, and it was v easy to do it by post”

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Posted 7 years ago

“Great quality”

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Posted 7 years ago

“Lovely items as usual.”

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Posted 7 years ago

“Fast delivery, excellent packaging, amazing quality”

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Posted 7 years ago

“fast shipping , great packing!”

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Posted 7 years ago

“They provide a wonderful online speedy service. Delivery is quick, returns, easy, customer service incredibly helpful and would fully recommend to fashion buyers - products reasonable, fashionable and affordable”

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Posted 7 years ago

“I love Zara, I never shop anywhere else ! Great Fashion and great value too . What more can you ask for .”

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Posted 7 years ago

“Good selection to choose from and excellent service”

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Posted 7 years ago

“Excellent variety of clothing and items available. The pictures are clear and so many different shots of the items on and off of models, which gives you a better decision of purchasing the item. Delivery and communication emails are always on time and straight forward. Items come packed nice and secure. Thank you”

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Posted 7 years ago

“In spite of ordering just a few days before Christmas, the next day delivery was as promised and tracking excellent.”

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Posted 7 years ago

“Best quality/fashion brand for Menswear hand down!”

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Posted 7 years ago

“Great products, and great customer service. The staff were more than willing to help, and were approachable and friendly and attentative.”

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Posted 7 years ago

“Prompt Service”

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Posted 7 years ago

“Amazing clothes and customer service:)”

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Posted 7 years ago

“Up to date fashion pieces. Their costume jewelery is so on trend a absoloute must have for any fastionista.”

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Posted 7 years ago

“Love the layout of the website, free next day home delivery if spending over £70, love the designs, affordable fashion.”

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Posted 7 years ago

“Quick service”

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Posted 7 years ago

Zara is rated 2.6 based on 998 reviews