Zara Reviews

Name: Zara
Address: 53-54 Long Acre, London
Rating: 2.62

2.6 Rating 988 Reviews

41 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 988 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

53-54 Long Acre
London
WC2E 9JR

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Trinity

Sofia

Les

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“found dress for my bday party”

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Posted 7 years ago

“The staff are very approchable”

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Posted 7 years ago

“Love my new jacket :)”

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Posted 7 years ago

“Very fast shipping! But there was a mistake in the last order I made, and there was a wrong product instead of the one I ordered:( But that was the only time they did something wrong - usually I am really happy with them.”

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Posted 7 years ago

“Helpful customer service even though thy were very busy during a sale.”

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Posted 7 years ago

“Zara is good but the quality used to be better”

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Posted 7 years ago

“Quick delivery.”

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Posted 8 years ago

“Good fast fashion”

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Posted 8 years ago

“Their clothes are stylish and very fitting. They look sophisticated”

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Posted 8 years ago

“Zara have amazing clothes however the sizes are quite different between different styles. The unfortunate thing is the queue for the fitting room is normally long and the fitting staff rarely wish to help with sizes hence the shopping experience is long and harrowing. This has led me to order online when I really prefer working in store Clothes are lovely. There is a larger store coming soon so hopefully more staff will mean better fitting room service”

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Posted 8 years ago

“Lovely products not available elsewhere.”

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Posted 8 years ago

“Nice selection of high quality clothes. I bought some work shirts. Good service.”

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Posted 8 years ago

“Clothes are well made and well priced”

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Posted 8 years ago

“quick delivery , quick return collection from home”

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Posted 8 years ago

“Customer service at Zara is so good”

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Posted 11 years ago

“I don't usually buy clothes online unless I'm having trouble finding something I love in my size. I recently saw a dress at Zara and decided to order it online in my size. I also ordered two of my girls their Christmas dresses. I'm so glad they followed through with on time shipping because I didn't want to have to get back up outfits for them/. Quality was good as usual. Relief!”

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Posted 12 years ago

Zara is rated 2.6 based on 988 reviews