Zara Reviews

Name: Zara
Address: 53-54 Long Acre, London
Rating: 2.63

2.6 Rating 945 Reviews

41 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 945 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

53-54 Long Acre
London
WC2E 9JR

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Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good selection of different styles, on trend, decent quality and prices.”

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Posted 5 years ago

“The store was clean and clear to find an outfit”

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Posted 6 years ago

“Pleasant staff within the store.”

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Posted 6 years ago

“I found a great skirt and scarf which I have worn non-stop since purchase!”

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Posted 6 years ago

“Delivery time ok. If I need to change the size of a piece of clothing I need to go to a store.”

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Posted 6 years ago

“I'm happy with my purchase, but some of the tshirts I ordered are not true to my size.”

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Posted 6 years ago

“Item arrived soundly but took about 12 days to arrive. Overall, an okay transaction since the garment is excellent.”

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Posted 6 years ago

“Best quality!”

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Posted 6 years ago

“They offer a really wide variety of styles and choices. Honestly, most of them I don't like, but the ones that I do like, I love. Most of their clothes are too big for me, as I am petite, and I think they gear more toward taller people in general. However, they have a european vibe, and when they do a classic coat, I have it for a long time and really get use out of it. Some of the clothes that I have from them, I've had for a while. They are classic, with a modern flair. They do do a lot of trends, and some are downright goofy, but I love that their options make dressing seem fun, and not so serious.”

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Posted 6 years ago

“big savings on this time of the year and always quality products”

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Posted 6 years ago

“good delivery and returns policy, nice packaging”

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Posted 6 years ago

“I really do love Zara, their designs and clothing makes them one of my favorite stores to shop in. However, I am shocked to see that many people don't feel the same; not as much regarding the clothing, but more so the customer service. I've personally never had a problem with Zara, but I am concerned that so many people are complaining and left unsatisfied. Zara, please, fix your customer service. You have lovely clothes.”

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Posted 6 years ago

“The clothes are really well made and very reasonably priced. The quality is generally very good and I have found that the clothes I have bought from Zara are very versatile. Definitely recommend!”