Zara Reviews

Name: Zara
Address: 53-54 Long Acre, London
Rating: 2.60

2.6 Rating 1,011 Reviews

40 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 1,011 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Telephone

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Location:

53-54 Long Acre
London
WC2E 9JR

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“thanks to your online store for the excellent service and excellent customer service, the delivery was fast, the quality of the goods is excellent”

Helpful Report

Posted 4 years ago

“I ordered my daughter a pair of jeans for Christmas and because of the hype about ordering early because of shipping issues, I ordered early December. Christmas morning discovered they didn't fit. We both contracted Covid after Christmas and still no exceptions -- 30 day return period. I will never buy another thing from this store!!”

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Posted 4 years ago

“I like the selection in this store, the quality of the items is good, the website is easy to use, ordering is easy and delivery is on time.”

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Posted 4 years ago

“Der Laden hat eine ausgezeichnete Qualität der Dinge und die Preise sind sehr erschwinglich, ich mag die Einstellung gegenüber den Kunden, aber auf höchstem Niveau”

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Posted 4 years ago

“Ich möchte Ihrem Geschäft für den hervorragenden Kundenservice danken, ich werde immer wieder gerne bei Ihnen einkaufen”

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Posted 4 years ago

“Eine gute Auswahl an stilvollen und hochwertigen Artikeln zu erschwinglichen Preisen, die Lieferung erfolgt schnell, alles ist pünktlich”

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Posted 4 years ago

“Tolles Geschäft, Sie können alles finden, was Sie wollen, eine große Auswahl an hochwertigen und stilvollen Dingen zu sehr erschwinglichen Preisen”

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Posted 4 years ago

“Good service, orders are no problem and the prices are not too bad. Definitely recommend.”

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Posted 4 years ago

“excellent attitude towards customers, attention and help, thanks to the support service for help in placing an order and answers to my questions”

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Posted 4 years ago

“excellent quality of stylish clothes, there are different things, the choice is large, the prices are reasonable”

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Posted 4 years ago

“a wonderful online store, a good selection of stylish and high quality clothes at affordable prices. order easy delivery fast”

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Posted 4 years ago

“great online store, good selection of quality clothes at affordable prices, delivery is very fast, I recommend this store!”

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Posted 4 years ago

“I recommend shopping in this store, the quality of service at the highest level, wonderful attitude to customers, as well as the quality of clothes is just cool”

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Posted 4 years ago

“I want to thank your online store for the excellent service and help in placing an order, thank you very much! everything is great!”

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Posted 4 years ago

“Terrible, Unprofessional customer service !!!!!”

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Posted 4 years ago

“Friendly and professional consultants, good quality, according to the specified sizes, timely delivery”

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Posted 4 years ago

“Ich habe jetzt schon ein paar Mal hier bestellt. Ihre Website ist sehr benutzerfreundlich. Wie erwartet sind die Produkte von hoher Qualität und Sie können oft tolle Angebote für Sale-Artikel finden. Der Versand war durchschnittliche Zeit. Nicht superschnell, aber auch nicht langsam.”

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Posted 4 years ago

“Extremely slow delivery, my order is still being processed 4 weeks later. Do Not use Zara Online, pathetic!”

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Posted 4 years ago

“Nice clothes but, they treat customers like idiots and rip us off in the U.K. I took an item of clothing to the checkout at Zara Guildford, the item was marked up at €35. I hadn’t noticed the price was in € and not £ and was horrified when they asked for £45. They tried to fob me off saying that they had to add VAT to the Euro price, there was an exchange difference and they were imported? The ticket price in € includes local VAT just like it does in the U.K. and at the current exchange rate €35 is less than £30. So they are charging us 50% more in the U.K. than in Europe. They don’t deserve anyones custom!”

Helpful Report

Posted 4 years ago

“Horrible service. Received items that I paid a higher price for and the day I received them they go on sale. Customer service refused to refund the difference. Went into the store and they said I "could return the items and come back the next day and purchase again IF they were available." These "non american" companies have no concept of what customer service means.”

Helpful Report

Posted 4 years ago

Zara is rated 2.6 based on 1,011 reviews