Zara Reviews

Name: Zara
Address: 53-54 Long Acre, London
Rating: 2.63

2.6 Rating 979 Reviews

41 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 979 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

53-54 Long Acre
London
WC2E 9JR

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Trinity

Sofia

Les

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent shop! Excellent quality of products, reasonable prices. And most importantly, polite staff and timely delivery !!! Thanks a lot!!!”

Helpful Report

Posted 3 years ago

“Many thanks to the store staff, it was a pleasure to work with them. It is immediately evident that professionals, masters of their craft - gave practical advice to measure and figure out the sizes. I'm very grateful to you.”

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Posted 3 years ago

“in this store you can find good quality clothes at great prices. the website is very user-friendly, the order is easy, the delivery is fast”

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Posted 3 years ago

“good brand of high quality clothing. the support team answered all my questions very politely and patiently.”

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Posted 3 years ago

“I love this brand, they always have high quality clothes, very stylish and comfortable, this is not the first time I buy and have never regretted”

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Posted 3 years ago

“I rarely write reviews, but I really liked this store, so I decided to share my experience, the quality of the clothes is just super, the delivery is fast, the support service is excellent”

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Posted 3 years ago

“the quality of things is excellent, I have never met better, this is not the first time I order and I am very satisfied”

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Posted 3 years ago

“Always loved Zara but after my experience with Zara I will shop there again..I purchased a blouse which I wore for the first time to a meeting ..To my horror I notice as I was sitting there that all the buttons had fallen of and left me in a very embarrassing position..iv complained to Zara asking for a replacement or refund ,I purchased this blouse on a day out by was told I needed to take back to store ..No apology nothing ..when I returned the garment the same no apology nothing ..Zara sell at expensive prices tags for very poorly made and bad quality merchandise….”

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Posted 3 years ago

“great store, great quality clothes, i loved it and the customer service is great too, delivery is fast”

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Posted 3 years ago

“I liked this shop, the clothes are very high quality and stylish, the sizes are perfect for me, so I love to buy here”

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Posted 3 years ago

“a good clothing store, I often buy things here, I always like everything, the quality is good, the prices are reasonable, the delivery is fast”

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Posted 3 years ago

“great brand of clothing, high quality, prices are normal. the website is a bit confusing but overall everything is ok. ordered received everything in good condition. fast delivery”

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Posted 3 years ago

“Customer Service is seriously lacking for Zara. The store manager looked at his iPhone and stated that there was a specific jacket that I requested in the store but refused to look for the merchandise. My Boyfriend located it on the Return rack of the store. This was the most rude customer service that I have ever witnessed. This was in the Walnut Creek Store, CA. At the checkout counter, he majority of people were returning piles of clothing.”

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Posted 3 years ago

“Livraison rapide gentille sérieuse super rapide, marchandise de qualité ! Je recommande ce site à tout le monde. J'ai passé un bon moment à choisir des choses Très satisfait du produit, je le conseillerais à tout le monde.”

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Posted 3 years ago

“Je recommanderais certainement à d'autres de venir acheter sur ce site. Aussi d'excellents prix et choix. J'ai eu une super expérience avec ce magasin”

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Posted 3 years ago

“Tout ce dont j'avais besoin à des prix imbattables. Navigation facile sur le site pour trouver ce dont j'avais besoin. Le produit était exactement comme décrit. Achètera certainement d'eux encore !”

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Posted 3 years ago

“Loved the variety”

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Posted 3 years ago

“J'adore ce site. Tant d'articles personnalisés Mon article était absolument parfait. Il était impeccable et s'est avéré exactement comme je l'avais imaginé.”

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Posted 3 years ago

“Je suis absolument amoureuse de ma nouvelle robe, elle est juste incroyable ! La taille correspond exactement à ce que dit le tableau des tailles. L'envoi a été rapide et je l'ai reçu comme prévu. La communication était également très bonne.”

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Posted 3 years ago

“Bought a great shirt in Oxford store along with another item. After trying it on at home I felt it was too big so wanted to swap for smaller size. Took it back intact with labels & bag but had inadvertently lost the receipt. Store refused to accept it back to swap sizes. I can show my bank statement as proof of purchase. Than I got Covid. Will I get my right size shirt? HOW ABOUT PAPERLESS RECEIPTS ZARA? & I’m over 70yrs of age”

Helpful Report

Posted 3 years ago

Zara is rated 2.6 based on 979 reviews