Zerbee Reviews

Name: Zerbee
Rating: 4.77

4.8 Rating 6,912 Reviews

96 %

of reviewers recommend Zerbee

4.8

Based on 6,912 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Anonymous

Zerbee 5 star review on 23rd November 2021

Anonymous

Daniel

Zerbee 5 star review on 23rd February 2021

Zerbee 5 star review on 2nd December 2020

Guest

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One of the items received was not the item ordered. I called immediately (it was a little over a week ago). Was told they would check and get back to me. I have not heard back and still don't have the item ordered or a refund.”

Helpful Report

Posted 4 years ago

“I ordered on line because they were estimating a 3-5 day delivery while the sticks and bricks store quoted 14 days. After 5 days I checked and Zerbee said the order was being filled. On the date the chairs were due to be delivered I called them back and found out that the order had been cancelled by Zerbee with no notice to me. They were able to reorder the chairs with a 2 day delivery as they were in Phoenix and I am in Tucson a 90 minute drive south. The people I dealt with were great - the process leave a lot to be desired.”

Helpful Report

Posted 4 years ago

“The item was damaged but I couldnt return it because I needed it for school project. It was bent and ripped. Didnt want to stay standing due to bend”

Helpful Report

Posted 4 years ago

“First of all, the price was fantastic. $*** for *** D cell batteries by Procell was the best price I could find. Secondly, the service was quick as I received my order in a few days. The reason I gave 2 stars was there was zero effort to pack my order carefully. I ordered 8 boxes (12 in a box) , and whoever packed my boxes into the shipping box did not place any packing materials to take up the empty spaces in the shipping box. They could have put paper or plastic air bags or styrofoam popcorn in the box to to keep my batteries safe. But they didn't. When I picked up my order from my front porch, I could here the loose batteries as I walked into my house. When I opened the shipping box, I discovered that 4 of my battery boxes had opened up leaving me with 48 loose D cell batteries to deal with. This situation could have very easily been avoided if the person who packed my order could have used some common sense while preparing my order. I would have given a 5 star rating otherwise.”

Helpful Report

Posted 4 years ago

“Received 2 damaged shipments of Clorox Hydrogen Peroxide cleaner. Replaced the first one which I appreciated but when the second damaged shipment came I just gave up. 2 stars not 1 because the company did the second shipment but without a non damaged product in hand, I can't give any more than 2 stars. Will order somewhere else next time..”

Helpful Report

Posted 4 years ago

“Attached are pictures of the packaging the order came in. I was surprised it made it to my house without falling out of the box! I was also surprised to find that everything I ordered was there, because the packaging was so subpar. \n\n After contacting ***, I got an apology and they blamed UPS. I could see it for one of the packages, but not for the second one. The second one was obviously put together that way from the start. Everything in my order arrived unscathed, but I would be leery to order from this company again. \n”

Helpful Report

Posted 4 years ago

“About 10 days after I placed my order on line, I called the Zerbee phone number for customer service. I told the lady that answered that I had placed the order on a certain date and hadn't received anything about it being shipped. She answered that Zerbee has it on their order page that items won't be shipped out for 3 - 4 weeks and it was my fault if I didn't see it!! She was very rude!! A week or so later, I received an email that my order had been shipped and was given a tracking number. I tried several times to use the tracking number but didn't get anything to show up. Another week went by and I received another notice that the shipping was complete. So, I got concerned it might have gone to the wrong place. I called Zerbee again and this time a nice lady answered. She checked on the order, said the tracking was very difficult to figure out but said the truck drive should have called me. I told her I had not heard from him. She contacted the driver and then told me that he was delivering the item today. Great!! I will wait for him if I need to. About an hour later, a man from Reddaway came in and said he had a delivery. I said that was great! I had a large door in the back and asked if he could put it in there. He said "no! I can't do indoor delivery as you didn't pay for it." I said I wasn't aware I had to pay extra for it but that was fine, please just put it outside this door. Once he backed up to the door, he asked me if I wanted him to use the automatic "lift jack". I said I don't know what that is. He asked how I was going to get the item off his truck? I said then, use the lift jack. He said there is an extra charge to use it. I said, "How else am I supposed to get it off the truck? How much is it?" He said he didn't know but had to write it down. I said to write it down, then!!! He was very rude, as well! I don't think I will order from Zerbee because of the truck driver and the first lady I talked to. There are plenty of other places that have office furniture. Sorry. There is no way to correct the problem now so I didn't leave my email.”

Helpful Report

Posted 5 years ago

“The product I received in the mail was not the product that I ordered via ***. I received three boxes of Expo Dry Erase markers, but they were not the dry erase markers I ordered (no Expo ink indicator). The pictured item on the site doesn't match what was sent. I would like a refund or at least an exchange for the correct markers.\n\nI'm sure it is just an oversight. But *** directed me to you to try and solve it. Thanks.”

Helpful Report

Posted 5 years ago

“Your shipping date was not met. When I ordered the product it said within 14 days. it took almost 6 weeks. \nWhen I called to get an update the lady I spoke with was short with me. It was everything she could do to get off the phone. She did find out where my order was a called me back. The tone she had was not pleasant”

Helpful Report

Posted 5 years ago

“I've never had a problem before. But this order I received a box of sortkwik that was missing 4. I had ordered in duplicates of 12 knowing the box quantities...so I checked the paperwork and my order was showing as delivered in full despite being short 4 individual sortkwiks.”

Helpful Report

Posted 5 years ago

“Product was defective. Zerbee customer service was slow and inefficient in handling the problem.”

Helpful Report

Posted 5 years ago

“Products and prices are great, BUT...\nyour packing of the boxes is horrible. Almost every ream of paper I purchased was broken open. Other things were crushed.\nYour shipping department needs improvement or the people that work there.”

Helpful Report

Posted 5 years ago

“shipping\n the toilet paper and the paper towel boxes was destroyed and busted open. UPS had packages retape and rebox up”

Helpful Report

Posted 5 years ago

“The packaging of the batteries I ordered and received was very poor. They were 9 volt batteries which were shipped to me dumped in a bubble wrap shipping envelope and was not neat and professional at all.”

Helpful Report

Posted 5 years ago

“We ordered 2 chairs that are readily available at all stores because of the good price, but later realized it would take 14-16 days to receive. When we called to cancel the order we were told we couldn't. We ordered from another company and received the next day for the same price. Do not like your companies policy.”

Helpful Report

Posted 6 years ago

“As much as I like the product and service. The freight charge makes the purchase too expensive. \n\nI probably won?ÇÖt repeat.”

Helpful Report

Posted 6 years ago

“HI, \nWe received the frames but a large number of them were cracked upon arrival and therefore unusable.\n\nIs there something you can do to?\n\nThank you.”

Helpful Report

Posted 6 years ago

“I ordered 60 lapboards from you that were not at all what I was hoping for. So I sent them back (after paying $*** for shipping) to you so that I could order a different, albeit more expensive, product in hopes that it would be what I was looking for.\nHowever, upon packing up the first product to be returned to you, I noticed that the product number was actually the product number for the board I was going to order from you subsequently.\nApparently, you have two products...\n***\n... that are the same product according to the person that helped me via your ***.\n\nJust a heads up. You may wish to alter your pricing and make sure that *** isn't charging you needlessly.\n\nAlso, I really wish you offered a matte finish dry erase board in black. the shiny/glossy ones are terrible.\n”

Helpful Report

Posted 6 years ago

“My order was received in a dirty and damaged condition. I sent an email to Zerbee on 1/10/18. To date I have never received an acknowledgement or reply.\n\nMy only conclusion is that they must not really care about small customers.”

Helpful Report

Posted 6 years ago

“Have not received it yet”

Helpful Report

Posted 6 years ago

Zerbee is rated 4.8 based on 6,912 reviews