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Ziffit Reviews

4.0 Rating 1,621 Reviews
73 %
of reviewers recommend Ziffit
4.0
Based on 1,621 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 81%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
6 - 12 Hours
Customer Service
3.9 out of 5
Returns & Refunds
Returns Process
Easy
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Ziffit 1 star review on 16th June 2024
Donald Kevin Shorrock
Ziffit 1 star review on 5th June 2024
Meg R
Ziffit 1 star review on 5th June 2024
Meg R
Ziffit 1 star review on 13th May 2024
Hywel Ellis
Ziffit 1 star review on 13th May 2024
Hywel Ellis
Ziffit 1 star review on 9th April 2023
Helen
Ziffit 3 star review on 17th December 2022
Juliet
2
Anonymous
Anonymous  // 01/01/2019
“easy to scan bar codes on books and then complete trade. Not always a lot of money for each book but simple process to pack up , print off label and take to local delivery point. Money in bank within a few days once order has been checked.”
Helpful Report
Posted 3 years ago
“I sent my items to you via In Post a week ago but I've heard nothing. The Ziffit App suggests you haven't received my items yet but In Post never send me a confirmation email so I've no way of tracking whether my parcel has arrived or not. It is all extremely frustrating. I have had this same experience before and it was weeks before it got sorted so I was reluctant to use Ziffit again. I'm very much regretting my decision to give it another go!!!”
Helpful Report
Posted 3 years ago
“Our Library is open between the hours of 10.00 am and 5.00 pm. For some reason it seems that either you or DPD find it impossible to arrange for a collection between those times. This failure has only come to the fore recently. In almost 4 years of trading this was not a problem but in the last few months it has got progressively worse. We are now thinking of stopping selling our used library stock via Ziffit.”
Helpful Report
Posted 3 years ago
“Provides an opportunity to recycle your preloved books. Pays a reasonable price.”
Helpful Report
Posted 3 years ago
“Great. Happy with the fact I get a bit of cash, easy drop off and process plus the fact my books get sold on :)”
Helpful Report
Posted 3 years ago
“Easy to use via scanning barcodes. Simplicity. If I were to recommend an improvement from a customer perspective I would say, as a disabled woman, that I would prefer parcels to be collected from the house rather than having to schlep to a shop, which can be challenging. But other than that, a good experience.”
Helpful Report
Posted 3 years ago
“The process is very simple and efficient - scanning, posting, payment done in about a week. Because it was a big box of books, a courier collected, which was great. My main issue is if I have a small box to sell then ziffit only offers the option of dropping them at in-post lockers - and the ones near me are always full. I wish the option of taking the box to a local store was still available.”
Helpful Report
Posted 3 years ago
“Quite an easy process and payment came through without any issues”
Helpful Report
Posted 3 years ago
“As always, easy to complete my checks, go up the street to local shop to drop parcel, what could be easier! Thank you Ziffit.”
Helpful Report
Posted 3 years ago
“very low prices; could not complete trade on app so had to enter ISBNs manually on pc; too many items rejected for spurious reasons. Will try We buy books next time.”
Helpful Report
Posted 3 years ago
“Driver came when promised Refund given very quickly, but prices extremely low One popular book which is still on shelves in stores for which I had paid £20.00 the Day before was taken for pennies Also my query re a new Hardback,signed by the Author was refused and although I supplied it's ISBN for verification no response has been received to two E Mail requests.”
Helpful Report
Posted 3 years ago
“Great service and really happy that the minimum order for selling was just 10 items.fast payment for items sent too.”
Helpful Report
Posted 3 years ago
“Was my trade ever processed? It doesn't show as processed in my account area on the app, so why are you asking for another review? As I said in my last review, the collection driver admitted he hadn't brought the bar code. I wasn't sent any instruction about how to label the boxes, so they went with a 'transaction number' (as best as I can remember) written on them. I am guessing they've never been delivered or processed and that the process has failed in this instance.”
Helpful Report
Posted 3 years ago
“Very impressed with everything - just wished you could have taken more of the books we tried to sell!”
Helpful Report
Posted 3 years ago
“Really easy to use but doesn’t always recognise CD or Book barcodes”
Helpful Report
Posted 3 years ago
“A really easy and efficient process. Recommend instead of landfill!”
Helpful Report
Posted 3 years ago
“The best book site ever. Pay on time and never had problems.”
Helpful Report
Posted 3 years ago
“Missed out on 10% extra, other than that was collected on time by a very kind driver, and received payment in full.”
Helpful Report
Posted 3 years ago
“Easy, free post and quick payment. What’s not to like!”
Helpful Report
Posted 3 years ago
“Unfortunately my parcel has still not been collected because for some reason Ziffit used the wrong postcode. Consequently the DPD driver went to the wrong address i.e. the one provided by Ziffit, rather than my address. I have contacted Ziffit to ask them to rearrange my pickup but so far I have received no reply and my parcel still awaits collection.”
Helpful Report
Posted 3 years ago
Ziffit is rated 4.0 based on 1,621 reviews