ZUPAPA Reviews

Name: ZUPAPA
Address: 501 Silverside Road, Suite 105, Wilmington, Delaware
Rating: 4.85

4.9 Rating 320 Reviews

97 %

of reviewers recommend ZUPAPA

4.9

Based on 320 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.9 out of 5

Visit Website

Email:

offcial@zupapa.us

Location:

501 Silverside Road, Suite 105,
Wilmington
Delaware
19809

Write Your review

Tell us how ZUPAPA made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We bought our trampoline years ago and needed to replace our mat. Yummy helped me find the correct mat and responded to all my questions in a timely manner.”

Helpful Report

Posted 2 years ago

“While the product is great, the best part was the customer service from my representative, Green. Green helped me with my problem and made things so easy. I was lost and wasn't too confident I could be helped but Green turned that all around. Thanks for everything!”

Helpful Report

Posted 2 years ago

“When unusually strong winds ripped my trampoline from its anchors, bounced it off a block wall, and then flipped it over the fence into the neighbor's yard, several parts of the frame were bent and twisted. Immediately I was concerned that the cost of repair would be unreasonable and I would just have to buy a new one. I emailed Zupapa and received a prompt reply. I was introduced to Jenna from the Customer Service Team. She was great! She sent me a parts list so I could order just the pieces I needed. The cost was very reasonable. During the process, I had some questions. Jenna was knowledgeable and responsive. I have since repaired the trampoline (and reinforced the anchors). The kids are very happy to have their trampoline back!”

Helpful Report

Posted 2 years ago

“Excellent quality and my 4 year old loves it. We had one issue that was quickly resolved by customer service without hassle.”

Helpful Report

Posted 2 years ago

“This company is fast and reliable I would use them again in an instant. Customer service is stellar !”

Helpful Report

Posted 2 years ago

“Our great-grandson loves his trampoline! It arrived very quickly and the set up was easier than we anticipated. Thanks to Mandy for her excellent service!”

Helpful Report

Posted 2 years ago

“Wow! It’s rare to receive such excellent customer service these days! Yummy with Zupapa has gone above and beyond to help us with our storm damaged trampoline. My boys are excited to have their trampoline back! I highly recommend Zupapa!”

Helpful Report

Posted 2 years ago

“Customer service was outstanding!”

Helpful Report

Posted 2 years ago

“This is a wonderful purchase!! We did have difficulty putting the poles and pads up well & think the net is a bit off because of that. Outside of this, it was well worth every penny”

Helpful Report

Posted 2 years ago

“About two years ago I purchased a 15 inch trampoline from Zupapa through Amazon. Within the first year we had a wind storm which destroyed the trampoline. I reached out to Zupapa concerning how I could get parts to repair it. I sent an email to Zuppa and there representative Yummy work with me to get the parts that I needed for size trampoline that I have. She is very knowledgeable and I would highly recommend her to anyone who is looking for replacement parts for their trampoline.”

Helpful Report

Posted 2 years ago

“GREAT CUSTOMER SERVICE!! I have a Zupapa 12' Trampoline that I bought on amazon over a year ago, and when a bad storm bent 3 of the safety net poles, I e-mailed customer service and got an immediate response. Cicely was an amazing customer service representative and FedEx'ed new poles that arrived within a couple days of initiating my claim.”

Helpful Report

Posted 2 years ago

“I think this is by far the best Trampoline!! Exceeded my expectation & the shipping is fast! Highly recommended!”

Helpful Report

Posted 2 years ago

“Replacement net fits perfect and looks great! I'm glad I saved the foam pole covers because the replacement net did not come with it.”

Helpful Report

Posted 2 years ago

“We purchased our trampoline over a year ago. A couple of the framing poles were damaged beyond repair recently and Zupapa sent me the replacement parts within 3 days, no questions asked. We are very pleased to have our trampoline back. Thanks Zupapa.”

Helpful Report

Posted 2 years ago

“We purchased this trampoline in 2020 and loved the higher weight limit so it could grow with the kids. It’s how 2022 and because of a hurricane, the trampoline was flipped, bending all of the support poles for the netting. We contacted Zumpapa and they responded quickly, replacing all of the poles that were bent at no cost. I would recommend this brand to anyone just for the customer service alone.”

Helpful Report

Posted 2 years ago

“I was extremely impressed with the attentiveness and prompt response time I received when I reached out for a replacement piece for my trampoline. Wendy went above and beyond to make sure I was happy and that all of my questions were answered. She was very thorough so that she could ensure that the proper piece was replaced and that I was happy with the product overall.”

Helpful Report

Posted 2 years ago

“Angie was very helpful replacing the parts I had a problem with. They were the right parts also.”

Helpful Report

Posted 2 years ago

“Outstanding customer service”

Helpful Report

Posted 2 years ago

“Used product for a year and some netting was damaged. Zupapa went above and beyond with product replacement and excellent communication. Refreshing surprise to have this good service!”

Helpful Report

Posted 2 years ago

“Excellent customer service! Needed a few replacement parts for a 12 foot trampoline, and emailed the company. Yummy responded immediately and identified exactly what I needed.”

Helpful Report

Posted 2 years ago

ZUPAPA is rated 4.9 based on 320 reviews