I am using both the plugin developed by wpmu dev for my business operation. However their turnover time take more than 8 hours to solve a sudden bugs. When I already indicate the important of how it is affecting my daily operation of my business, they did not show any urgency to assist to solve my problem. Instead I’m throw to wait and no updates was given. Support agent are all just a waste of time to be online with them for more than 4 hours staying up at the wee hours. I have been a long time customer but I am really disappointed with the support given for my problem this time round. I really hope you can look into this seriously. If not you will lose a lot more customer.
Helpful Report
Posted 4 weeks ago
So sorry to hear about the situation here. We did review the support tickets you're referring to, and further discussed this with our developers.

They're already working on a fix on Forminator plugins (which conflicted with Beehive) and will be released as soon as it passes our QA tests.

On that note, we'd like to clarify that when bugs are identified, or generally complex issues are handled through our forums, while we always aim to provide a solution ASAP, there are several internal processes involved to ensure stable releases.

So apart from code reviews, our QA team has to also thoroughly test releases in multiple scenarios, which in some cases can add up to the overall release timeframe.

Of course, this is not an excuse, so please don't misunderstand this. We understand how frustrating this can be for you, and rest assured that we'll do our best to assist you.

Thank you for your candid feedback.
Posted 3 weeks ago
WPMU DEV is rated 4.96 based on 1,042 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial