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1st CENTRAL Reviews

4.0 Rating 5,194 Reviews

76 %

of reviewers recommend 1st CENTRAL

Company Reviews

4.0

Based on 5,194 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

0333 043 2066

Email:

marketing@1stcentral.co.uk

Location:

Capital House, Perrymount Road, Haywards Heath
RH16 3SY

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1st CENTRAL 1 star review on 9th May 2024

1st CENTRAL 1 star review on 20th December 2023

1st CENTRAL 1 star review on 30th November 2023

1st CENTRAL 1 star review on 26th April 2023

1st CENTRAL 1 star review on 8th October 2022

1st CENTRAL 1 star review on 8th October 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My only gripe I guess you can call it,is on confused.com this particular insurance was just over £600 and it had all the ticks across the board saying that I got car hire, legal cover and so on,but when I went on to your site via confused I had to add the car hire etc so it turned out to be very confusing on my part and also about £70 more expensive. Can we have a bit of clarity on price”

Posted 7 years ago

“Best policy price”

Posted 7 years ago

“Policy not yet started”

Posted 8 years ago

“I was quite annoyed that your letter said I wasgetting an insurance offer unique to me and my loyalty to you and yet I went online and got a price with you cheaper? Also y can't ur guys pricematch ur own insurance quote when the one online is also urs? Staff dealing with me were really good though and told me u already know about this problem but yet it is not fixed?Please get in touchwith me to discuss?”

Posted 8 years ago

“Competitive price. Straightforward online process to initiate the car insurance policy. However, as with all insurance companies it is no possible to provide a constructive assessment (feedback scoring) untill their customer services are required for any reason: making a claim etc.”

Posted 8 years ago

“I received confirmation emails quickly although there were lots of them and I haven't received my paperwork yet.”

Posted 8 years ago

“The quote I was originally offered wasn't available when I went to pay for my insurance, it had inexplicably risen by nearly £20 which the call centre staff were not able to explain why. Was still the lowest quote though.”

Posted 8 years ago

“twice I had two payments taken from my direct debit instead if one ,the second time it happened the direct debit was cancelled and the insurance was cancelled leaving me at work without any insurance .I then had to pay a fee because the insurance finished before the end of the term of contract but it wasnt my fault ,they shouldnt of taken twice the payments out if my bank,this also left me in a mess.I then had to quickly find alternative insurance to cover me straight away so I could get to work.Again I ended up having to pay money out .Overall this insurance ended up costing me a lot of money and inconvenience and many phone calls trying to sort there mistakes out.Not recommended.”

(Car Insurance) - Posted 8 years ago

“This insurer is nonsense!!! I can't wait to find a new insurance company when my policy ends!!!”

(Car Insurance) - Posted 8 years ago

“i made the fateful mistake of forgetting my password. I cannot access my documents now, the link I've been sent doesn't work and as is usual with companies these days trying to actually speak to a human is impossible. I too am a busy person, consequently I don't have endless time to spare trying to get in contact.”

Posted 8 years ago

“Only having the online offer and not being offered the same price for renewal or over the phone is disappointing.”

Posted 8 years ago

“You cancelled my first insurane because although I paid on the day, my DD wasnt set up thus causing you to cancel my insurance AND NOT PAYING ME BACK the payment I paid, then having the cheek to ask for a £20 odd pound payment for non DD setup, then sending it to a Debt collector to collect. In reality YOU OWE ME MONEY, not the other way around. So the service is Poor. I explained this to one of your memebers of staff and they said it would be taken care of (BUT reality is it hasnt)”

(Car Insurance) - Posted 8 years ago

“Bought my car insurance online and although it seemed like a smooth transaction I still prefer to talk to someone on the phone and to get my insurance papers sent to me through the post.”

Posted 9 years ago

“Basic service works well.”

Posted 9 years ago

“Absolutely terrible insurance company. They were great right up until the moment you have an accident that isn't your fault and they turn very rude and uncaring. My car was taken for repair on the initial basis that until the third party claimed responsibility, the accident was my fault. My car then went missing! No one could tell me where my car was, I've rang up so many times only to be put on hold for over 30 minutes EVERYTIME nearly. Cost me £200 in phone bills, which they said they would reimburse me with and I still haven't received anything. This happened in December of 2014. I made so many complaints and heard nothing until April where they apologised for being late getting my car back to me (when really they couldn't find it) and compensated me with a grand total of £40. They also deemed my car a write off and offered me £4200 for it, which I refused and asked to buy my car back off of them, which should only be 10% of the value they offer you (£420) but they refused, saying I had to pay £2000 for it! At this point the third party stepped in and accepted liability (finally!) and repaired it for £1500 at a ford approved garage. Absolutely the most stressful thing I've ever dealt with in my life, a terrible insurance company. Avoid at all costs!!!!!”

(Car Insurance) - Posted 9 years ago

“A very poor service. I wouldn't recommend it at all.”

(Car Insurance) - Posted 9 years ago

“Ok”

Posted 9 years ago

“Not heard of this insurer and found them on Confused. Com great cheap price and reluctantly purchased to cover my new X5 at half the price being offered by other providers. Must admit a bit nervous, but let see time will tell. Being regulated by the FCA does give some assurance of their credibility.”

Posted 9 years ago

“Yes good but i was with u anyway my renewal came tho and i went on compare. Com and found u were cheaper by $30.00 so i had to cancel my renewal and go through compare . Com odd way of saving money? Wen i spoke to 1st centre the rep told me that is the way it is so next year i will have to do the same thing strange way to do business”

Posted 9 years ago

“They don't post out documents although they may tell you they will.”

(Car Insurance) - Posted 9 years ago

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1st CENTRAL is rated 4.0 based on 5,194 reviews