247 Home Rescue Reviews

"\ud83d\udc4e\ud83c\udffb\ud83d\udc4e\ud83c\udffb\ud83d\udc4e\ud83c\udffb\ud83d\ude41 Home Rescue Emergency Insurance\ud83d\ude21\ud83d\ude21, please do not have your home insurance or any insurance with them as they have messed me up and left me in bad situations where I needed them:(my water pipe started leaking and wasn\u2019t stopping even after turning the main water off, so I called home rescue for help to send out emergency plumber but no, either advised me to get my local plumber and said I can claim back later.\r\nMy local plumber charged me \u00a3421.80 for replacing a copper pipe. When I asked insurance to pay me that after sending them invoice, nothing? They said they will not pay me a penny\ud83d\ude21\ud83d\udc4e\ud83c\udffb please it\u2019s worthless having emergency insurance with them if they're not going to help in need"

"Disgraceful service. Had them install a new boiler. A few months later it became apparent the flow pipe hadn\u2019t been connected properly as it was dripping (very slowly) and overtime resulted in the pressure to drop too low. When I contacted them to rectify they said that because this was more than a month after instillation they would have to charge for fixing the issue unless an engineer from the boiler company came out and confirmed it wasn\u2019t an issue with the boiler itself and was in fact due to the instillation. After doing this and the boiler engineer stating on his report that the leak should be \u201crectified by the installer\u201d, 247 Home care said that didn\u2019t confirm that the issue was caused by the instillation only that the installer should repair! They therefore maintain that this is chargeable and will cost me about \u00a3100 in call out fees. A total disgrace!"

"I have a case with an Insurance company called 24\/7 Home Rescue or staywarm. The incident happen in November 2019 when they damaged my boiler from there incompetency by fixing wrong part that lead to the boiler completely broken and they are not ready to accept the responsibility and also cancel my policy that I have with them (They said my boiler is beyond economic repair BER). There was engineer visit on 11th of November 2019 for leak in boiler through the actuator. Following the engineer visit, he confirm that 3 way cartridge is the problem which needs to be change and he ordered for the part which he confirmed it will arrive and be fix on Friday of that week. \r\n\r\nOn Friday we are expecting the engineer till like 3pm no show until when my wife give 24\/7 a call and they promise the engineer still on his way to come fix the part. About 8pm another engineer came for diagnose and he said he was been sent to come and have a look what is wrong with the boiler Me and wife were baffle and upset for their service think that the boiler will be fix that day. Prior to second engineer visit I had remove the actuator to stop the water leaking to prevent water coming on the PCI board of the boiler because I have had a similar issues in past with another insurance company when the actuator was not working and it allow water to spread on the PCI which lead to completely breakdown of the boiler without power and it takes about 4 weeks to get PC1 board \"thank God it was during summer then\" So I got the knowledge of removing the actuator to prevent water coming to the PCI board from that engineer. \r\n\r\nSo back to the second engineer which doesn't have a clue of what is wrong with boiler he ordered for actuator which is not what causing the water to leak stating that is the actuator problem and because I was not at home on that day to see what he doing and my wife is attending to our little baby (one year old already having a cough because of the cold weather), he said he has ordered for the part and it should arrive on Monday following week for fixing. He came back on Monday to fix actuator instead of 3 way cartridge (to my own knowledge if he had check previous report by the first engineer he would have seen that a part was ordered before) so replacing the actuator makes the boiler works for short period and after he left and we all go the bed on night the boiler was flooded with water damaging the PCI board causing the boiler to stop working completely and all the kitchen worktop and floor flooded with water over night. I gave 24\/7 a call in the Morning and they sent the First engineer that came to see it first and he confirm that it was wrong part that was fixed. After a back and forth of Phone conversation they now send me an email that my boiler is Beyond Economic Repair and there is nothing they can do anymore and at that point cancel my policy. \r\n\r\nWithin that week of waiting for the part, I have been approach by staywarm which is also part of the company offering me a service of 10 years deal which I did not agreed to their luring trick because of the ongoing issue in repairing my boiler. So see what is going happen in the end. In the event of damaging my boiler completely with their incompetency they offer me back same service which I agreed upon because there is money to install new boiler and extremely cold winter and i think to myself if decided to take a case against them it will take a while to be resolved of which I think is the right cause because afterward Covid pandemic happen . This force me in way of signing a new contract with them because of the situation at hand (No money to buy new boiler and extremely cold winter with family) and because of my vulnerability of not having to go elsewhere I signed a new contract with them since they still the same company (tit for tat) knowing fully that I am going stop the direct debit after installation .\r\n\r\nThen I signed a new contract of \u00a325 monthly payment of 10 years which is total of \u00a33,000. I decided to take contract knowing fully I am going to cancel once they install the new boiler since is the way they want play it. Afterward they now charge me to small claim court for the 10 years service which has not been rendered and the Judge of the small claim rule against me to pay the \u00a33000 plus other fees comes to a total \u00a33841.21 which I found unfair and also not allowing me to provide my evidence. They are even using enforcement to get the money how typical in this day when everything is on the High Side"

"24\/7 have written this review by their actions and you judge if you want the same.\r\nBasically. \r\nNow awaiting 9th visit\r\n24\/7 asked for an exra payment of \u00a3141.88 but refuse to provide an Invoice for work necessary but accepted the money.\r\nTwo alleged Services in one month BOTH were signed as safe and in accordance with the manufacturer.\r\nFirst No readings, the boiler was not cleaned of internal waste\r\nSecond. The boiler was left in pieces. Photos of everything available.\r\nCorrespondence ignored. Impossible to speak to anyone. Just told \"someone will phone you back\"\r\n............\r\nA full service is part of the cover I pay for.\r\nIt appears the 24\/7 service engineer did not actually do an Annual Service whilst he was here on 8-September as 24\/7 phoned me and said it needed to be done again!\r\nI had my suspicions as the Manufacturers schedule was not adhered to and when I asked for the annual readings he said they were not necessary anymore, neither did he vacuum the inner boiler etc; but he signed my boiler log to say he had carried out a full Valiant service! \r\nI did not complain, but other customers did and 24\/7 said I had to stay in again about a month later between 8-1 pm for a contractor to do it correctly. Their engineer never turned up in the agreed time and I had to make another appointment\r\n\r\nWhen the boiler was \"serviced\" for the 2nd time, it was another eye-opener. The 24\/7 engineer signed the Manufactures's log to say he had carried it out and was safe. He put the boiler cover back with the large Air Intake pipe totally disconnected. The pipe retaining bracket and bolts along with a seal were dumped in the dust and dirt at the bottom of the boiler & out of site to the customer, which should have been cleaned.\r\nFor both the 24\/7 Annual Services, 24\/7s engineers both signed my boiler log to clearly indicate they had carried out a full Valient service!\r\nOn 7-10-22 24\/7 then asked me to pay \u00a3141.88 in advance for further work. I paid and asked for an Invoice indicating what would be done for \u00a3144.88\r\n I am still waiting for both the Invoice and work to be done as on their engineers' Report & photos.\r\n At 80 years of age, I am now constantly writing or phoning 24\/7 to do the work I paid for on 7th October! The parts are available within 24 hrs from the manufacturer.\r\n 24\/7 respond by phoning\/writing or by text telling ME to contact their contractor!! This is 24\/7's job and clearly, they have not read my emails or listened when I phoned. Otherwise, they would know their contractor never answers the phone or returns the messages I leave.\r\nAll I want is for 24\/7 to do is provide an Invoice & then do the outstanding work & Service to Valient's specifications paid for over a month ago and apologise!\r\n\r\nThe boiler failed following the first alleged \"service\"! \r\nThe same engineer had to make a third visit as the boiler failed again!\r\n24\/7 then arranged the 5th appointment. This time by the manufacturer & I had to stay in again. The manufacturer fixed it in less than 20 mins!\r\n\r\nTo be fair to both myself and 24\/7 I have repeatedly reminded 24\/7 they are writing their own reviews by their actions or lack of them and I just write a log.\r\n\r\nOn 3rd November 24\/7 phoned giving me 20 hrs' notice to do the repair, but no Invoice of what they have charged me for. Their contractor failed for the second time to turn up at the time agreed or phone during the time slot and told me I had offered a different time. I do not lie.\r\n I now await visit number nine after I receive the Invoice that states the parts and work that I have paid \u00a3141.88 for.\r\n 24\/7 insist a Statement of account showing money paid is the same as an Invoice! \r\nAn Invoice is essential otherwise the customer does not know which parts are being replaced and has no record. Especially as the parts listed in the contractor's Service Report and photographs are different to the parts 24\/7 agents say are being replaced.\r\nYou be the judge! If you want this sort of treatment, 24\/7 is the company for you."

"24\/7 have written this review by their actions and you judge if you want the same.\r\nBasically. \r\nNow awaiting 9th visit\r\n24\/7 asked for an exra payment of \u00a3141.88 but refuse to provide an Invoice for work necessary but accepted the money.\r\nTwo alleged Services in one month BOTH were signed as safe and in accordance with the manufacturer.\r\nFirst No readings, the boiler was not cleaned of internal waste\r\nSecond. The boiler was left in pieces. Photos of everything available.\r\nCorrespondence ignored. Impossible to speak to anyone. Just told \"someone will phone you back\"\r\n............\r\nA full service is part of the cover I pay for.\r\nIt appears the 24\/7 service engineer did not actually do an Annual Service whilst he was here on 8-September as 24\/7 phoned me and said it needed to be done again!\r\nI had my suspicions as the Manufacturers schedule was not adhered to and when I asked for the annual readings he said they were not necessary anymore, neither did he vacuum the inner boiler etc; but he signed my boiler log to say he had carried out a full Valiant service! \r\nI did not complain, but other customers did and 24\/7 said I had to stay in again about a month later between 8-1 pm for a contractor to do it correctly. Their engineer never turned up in the agreed time and I had to make another appointment\r\n\r\nWhen the boiler was \"serviced\" for the 2nd time, it was another eye-opener. The 24\/7 engineer signed the Manufactures's log to say he had carried it out and was safe. He put the boiler cover back with the large Air Intake pipe totally disconnected. The pipe retaining bracket and bolts along with a seal were dumped in the dust and dirt at the bottom of the boiler & out of site to the customer, which should have been cleaned.\r\nFor both the 24\/7 Annual Services, 24\/7s engineers both signed my boiler log to clearly indicate they had carried out a full Valient service!\r\nOn 7-10-22 24\/7 then asked me to pay \u00a3141.88 in advance for further work. I paid and asked for an Invoice indicating what would be done for \u00a3144.88\r\n I am still waiting for both the Invoice and work to be done as on their engineers' Report & photos.\r\n At 80 years of age, I am now constantly writing or phoning 24\/7 to do the work I paid for on 7th October! The parts are available within 24 hrs from the manufacturer.\r\n 24\/7 respond by phoning\/writing or by text telling ME to contact their contractor!! This is 24\/7's job and clearly, they have not read my emails or listened when I phoned. Otherwise, they would know their contractor never answers the phone or returns the messages I leave.\r\nAll I want is for 24\/7 to do is provide an Invoice & then do the outstanding work & Service to Valient's specifications paid for over a month ago and apologise!\r\n\r\nThe boiler failed following the first alleged \"service\"! \r\nThe same engineer had to make a third visit as the boiler failed again!\r\n24\/7 then arranged the 5th appointment. This time by the manufacturer & I had to stay in again. The manufacturer fixed it in less than 20 mins!\r\n\r\nTo be fair to both myself and 24\/7 I have repeatedly reminded 24\/7 they are writing their own reviews by their actions or lack of them and I just write a log.\r\n\r\nOn 3rd November 24\/7 phoned giving me 20 hrs' notice to do the repair, but no Invoice of what they have charged me for. Their contractor failed for the second time to turn up at the time agreed or phone during the time slot and told me I had offered a different time. I do not lie.\r\n I now await visit number nine after I receive the Invoice that states the parts and work that I have paid \u00a3141.88 for.\r\n 24\/7 insist a Statement of account showing money paid is the same as an Invoice! \r\nAn Invoice is essential otherwise the customer does not know which parts are being replaced and has no record. Especially as the parts listed in the contractor's Service Report and photographs are different to the parts 24\/7 agents say are being replaced.\r\nYou be the judge! If you want this sort of treatment, 24\/7 is the company for you."

"24\/7 have written this review by their actions and you judge if you want the same.\r\nBasically. \r\nNow awaiting 9th visit\r\n24\/7 asked for an exra payment of \u00a3141.88 but refuse to provide an Invoice for work necessary but accepted the money.\r\nTwo alleged Services in one month BOTH were signed as safe and in accordance with the manufacturer.\r\nFirst No readings, the boiler was not cleaned of internal waste\r\nSecond. The boiler was left in pieces. Photos of everything available.\r\nCorrespondence ignored. Impossible to speak to anyone. Just told \"someone will phone you back\"\r\n............\r\nA full service is part of the cover I pay for.\r\nIt appears the 24\/7 service engineer did not actually do an Annual Service whilst he was here on 8-September as 24\/7 phoned me and said it needed to be done again!\r\nI had my suspicions as the Manufacturers schedule was not adhered to and when I asked for the annual readings he said they were not necessary anymore, neither did he vacuum the inner boiler etc; but he signed my boiler log to say he had carried out a full Valiant service! \r\nI did not complain, but other customers did and 24\/7 said I had to stay in again about a month later between 8-1 pm for a contractor to do it correctly. Their engineer never turned up in the agreed time and I had to make another appointment\r\n\r\nWhen the boiler was \"serviced\" for the 2nd time, it was another eye-opener. The 24\/7 engineer signed the Manufactures's log to say he had carried it out and was safe. He put the boiler cover back with the large Air Intake pipe totally disconnected. The pipe retaining bracket and bolts along with a seal were dumped in the dust and dirt at the bottom of the boiler & out of site to the customer, which should have been cleaned.\r\nFor both the 24\/7 Annual Services, 24\/7s engineers both signed my boiler log to clearly indicate they had carried out a full Valient service!\r\nOn 7-10-22 24\/7 then asked me to pay \u00a3141.88 in advance for further work. I paid and asked for an Invoice indicating what would be done for \u00a3144.88\r\n I am still waiting for both the Invoice and work to be done as on their engineers' Report & photos.\r\n At 80 years of age, I am now constantly writing or phoning 24\/7 to do the work I paid for on 7th October! The parts are available within 24 hrs from the manufacturer.\r\n 24\/7 respond by phoning\/writing or by text telling ME to contact their contractor!! This is 24\/7's job and clearly, they have not read my emails or listened when I phoned. Otherwise, they would know their contractor never answers the phone or returns the messages I leave.\r\nAll I want is for 24\/7 to do is provide an Invoice & then do the outstanding work & Service to Valient's specifications paid for over a month ago and apologise!\r\n\r\nThe boiler failed following the first alleged \"service\"! \r\nThe same engineer had to make a third visit as the boiler failed again!\r\n24\/7 then arranged the 5th appointment. This time by the manufacturer & I had to stay in again. The manufacturer fixed it in less than 20 mins!\r\n\r\nTo be fair to both myself and 24\/7 I have repeatedly reminded 24\/7 they are writing their own reviews by their actions or lack of them and I just write a log.\r\n\r\nOn 3rd November 24\/7 phoned giving me 20 hrs' notice to do the repair, but no Invoice of what they have charged me for. Their contractor failed for the second time to turn up at the time agreed or phone during the time slot and told me I had offered a different time. I do not lie.\r\n I now await visit number nine after I receive the Invoice that states the parts and work that I have paid \u00a3141.88 for.\r\n 24\/7 insist a Statement of account showing money paid is the same as an Invoice! \r\nAn Invoice is essential otherwise the customer does not know which parts are being replaced and has no record. Especially as the parts listed in the contractor's Service Report and photographs are different to the parts 24\/7 agents say are being replaced.\r\nYou be the judge! If you want this sort of treatment, 24\/7 is the company for you."

"24\/7 have written this review by their actions and you judge if you want the same.\r\nBasically. \r\nNow awaiting 9th visit\r\n24\/7 asked for an exra payment of \u00a3141.88 but refuse to provide an Invoice for work necessary but accepted the money.\r\nTwo alleged Services in one month BOTH were signed as safe and in accordance with the manufacturer.\r\nFirst No readings, the boiler was not cleaned of internal waste\r\nSecond. The boiler was left in pieces. Photos of everything available.\r\nCorrespondence ignored. Impossible to speak to anyone. Just told \"someone will phone you back\"\r\n............\r\nA full service is part of the cover I pay for.\r\nIt appears the 24\/7 service engineer did not actually do an Annual Service whilst he was here on 8-September as 24\/7 phoned me and said it needed to be done again!\r\nI had my suspicions as the Manufacturers schedule was not adhered to and when I asked for the annual readings he said they were not necessary anymore, neither did he vacuum the inner boiler etc; but he signed my boiler log to say he had carried out a full Valiant service! \r\nI did not complain, but other customers did and 24\/7 said I had to stay in again about a month later between 8-1 pm for a contractor to do it correctly. Their engineer never turned up in the agreed time and I had to make another appointment\r\n\r\nWhen the boiler was \"serviced\" for the 2nd time, it was another eye-opener. The 24\/7 engineer signed the Manufactures's log to say he had carried it out and was safe. He put the boiler cover back with the large Air Intake pipe totally disconnected. The pipe retaining bracket and bolts along with a seal were dumped in the dust and dirt at the bottom of the boiler & out of site to the customer, which should have been cleaned.\r\nFor both the 24\/7 Annual Services, 24\/7s engineers both signed my boiler log to clearly indicate they had carried out a full Valient service!\r\nOn 7-10-22 24\/7 then asked me to pay \u00a3141.88 in advance for further work. I paid and asked for an Invoice indicating what would be done for \u00a3144.88\r\n I am still waiting for both the Invoice and work to be done as on their engineers' Report & photos.\r\n At 80 years of age, I am now constantly writing or phoning 24\/7 to do the work I paid for on 7th October! The parts are available within 24 hrs from the manufacturer.\r\n 24\/7 respond by phoning\/writing or by text telling ME to contact their contractor!! This is 24\/7's job and clearly, they have not read my emails or listened when I phoned. Otherwise, they would know their contractor never answers the phone or returns the messages I leave.\r\nAll I want is for 24\/7 to do is provide an Invoice & then do the outstanding work & Service to Valient's specifications paid for over a month ago and apologise!\r\n\r\nThe boiler failed following the first alleged \"service\"! \r\nThe same engineer had to make a third visit as the boiler failed again!\r\n24\/7 then arranged the 5th appointment. This time by the manufacturer & I had to stay in again. The manufacturer fixed it in less than 20 mins!\r\n\r\nTo be fair to both myself and 24\/7 I have repeatedly reminded 24\/7 they are writing their own reviews by their actions or lack of them and I just write a log.\r\n\r\nOn 3rd November 24\/7 phoned giving me 20 hrs' notice to do the repair, but no Invoice of what they have charged me for. Their contractor failed for the second time to turn up at the time agreed or phone during the time slot and told me I had offered a different time. I do not lie.\r\n I now await visit number nine after I receive the Invoice that states the parts and work that I have paid \u00a3141.88 for.\r\n 24\/7 insist a Statement of account showing money paid is the same as an Invoice! \r\nAn Invoice is essential otherwise the customer does not know which parts are being replaced and has no record. Especially as the parts listed in the contractor's Service Report and photographs are different to the parts 24\/7 agents say are being replaced.\r\nYou be the judge! If you want this sort of treatment, 24\/7 is the company for you."