Hi Kate,
Thank you for sharing your feedback. We apologize for any inconvenience caused by your order delay. Many brands we carry have delayed models due to the increase in demand over the last two years and challenges with receiving component parts from overseas. While we would love to guarantee a ship date, due to supply chain issues shipping dates are estimated. If the ship date changes for any reason or tracking becomes available, we will send an update to you. If you have any questions, please don’t hesitate to contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com. We value and appreciate your business – thank you for choosing to shop with us!
2Modern Customer Support
“It seemed good online but the true test is whether they’re packed well and get here on time, whether returns are smooth if necessary, etc. Ask me again after all this has taken place.”
“I was thrilled how my questions were answered so quickly by my sales rep, Pondi. I needed info like the weight of the chandelier, and whether the delivery date on the website was actually true…we have time constraints and I didn't want there to be delay/surprises. She found out all that info for me very quickly and I was able to place my order pronto!
As with all the best laid plans of mice and men, things didn't go as expected. Our chandelier was due to arrive in late January 2023…it was coming from overseas. There were delays and then more delays, and then even more.
Am I leaving a bad review? NO WAY…this is a highly positive one…why? because…every single step of the way I was updated, cared for, talked to, had my concerns addressed, and my emails got a response the same day, over the weekend, sometimes even within the hour. These days, EVERYTHING takes way longer than expected…so that's a given…but, for me, what separates a great company from a bad one…is the customer service that they provide while you're waiting for something that is out of everyone's control.
I felt well cared for every step of the way, and, this story has a wonderful happy ending and we have an absolutely gorgeous chandelier that arrived super safe and sound in June 2023…after its long trip half way around the world and it looks amazing! It was everything I dreamed of and more.
Because of the amazing selection and the amazing customer service…I will definitely shop 2Modern again!
Thank you!”
“I have enjoyed shopping on your website, and am anxiously awaiting my new lamp. I think I’ve found the perfect place for it.
I’m waiting to have it in hand to see if a second lamp, of its kind, may fit!”
“The Ladies that assisted me were very polite and professional. I wish more businesses had employees who were as well-mannered and informed as 2Modern!
Thank you!”
“Items listed as in stock are not always in stock. Waited over a month for an item that “ships in 2 days” and after multiple new shipping dates, finally cancelled.”
Hi John,
Thank you for sharing your feedback. We apologize for any inconvenience caused by your order delay. Many brands we carry have delayed models due to the increase in demand over the last two years and challenges with receiving component parts from overseas. While we would love to guarantee a ship date, due to supply chain issues shipping dates are estimated. If you have any questions, please don’t hesitate to contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com. We value and appreciate your business, and we hope you’ll choose to shop with us in the future.
2Modern Customer Support
English
