“To be honest, we are frustrated with the lack of timeliness and communication around our delivery. Our lamp was scheduled to arrive 9/13 so we took time off work to be there. That came and went with no communication. Then the date changed to the 20th… that has come and gone and now we are scheduled for the 26th. Customer service is very important to us and communication is a big part of that. When we email your staff they always respond but we have to reach out for answers and this should be the other way around. There are 3 different transpiration companies involved in the delivery of our lamp and they each seem completely disconnected and unhelpful. When I spend $4,000 on a lamp I expect a good experience from start to finish. We still do not even have our product and are unsure if it will show up when we were told now for the 3rd time.”
“Jeff Jones is excellent for my business trade account. He’s professional, responsive and extremely helpful.
I’ve used your lighting products in my design projects for many years and recently opened a trade account.
Thanks for being a great company.”
“Angelica was extremely helpful and knowledgeable as she has worked for Blu Dot as well as 2Modern.
Blu Dot's delivery service through Fidelitone was impeccable.”
“I've never shopped on this site before, or purchased anything previously, but I must say that I came here because the price for a product was right, and this was a seamless, feel good shopping experience. If all goes well with the product and delivery, I'll definitely add 2Modern to my rotation.”
“The fixture itself is very beautiful. Unfortunately, mine arrived damaged during a long remodel. I’m now discovering major dents in the hardware that mounts the fixture to the ceiling. Unfortunately it looks really cheap for the price we paid.”
“Shopping itself was super easy. A week went by, after placing my order (after hours on a Friday, I understood that nothing would happen over the weekend). The following Friday I received an email (the first about my order after the confirmation email) that 2Modern was still working on my order and the estimated ship date was still "processing". I called customer service (which announces that it's "award winning" - I'd like to know by whom) and the representative told me there is a delay because the item I ordered was actually being dropshipped by the manufacturer (Ferm Living), and they were relocating their warehouse and didn't alert 2Modern (which seems contradictory since the customer service rep had to know this information in order to tell me). Because of the relocation, 2Modern did not know how long the delay would be. Had I not reached out, I never would have known this and would have no idea when my item will actually be ready. While I understand this is not 2Modern's fault since the item was being dropshipped by the manufacturer, this whole shopping experience - my first with 2Modern - has been anything but positive.”
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