Hi Monte,
Thank you for sharing your feedback with us, and we apologize for the service you have experienced. Our Customer Support team will help take care of the issue for you. If you have any questions please contact us at 1-888-222-4410 or by email at support@2modern.com.
Best Regards,
2Modern
“The product descriptions are not the best, but I knew what I was hoping to find. If I were just browsing i don't think I would have "found" something, although the merchandise is very nice.
I needed clarification regarding the item that I purchased. I called and left a message. A representative returned my call, provided the requested information, and I made the purchase online. He was helpful and professional.”
“Very disappointing experience with delivery. We ordered the corridor 8173 home theater cabinet which came with white glove delivery ($290 charge). This was supposed to include delivery to room of choice (up to 2 floors), set up , and removal of packaging. When the person arrived he said he couldn’t take it up the steps and he doesn’t do set up. Customer service said they would get someone to come out to take care of it and that we were a priority. No body from the company or the delivery company called to follow up or schedule another person to come out for 4 days. In the meantime we had to get someone else to move it and put it together. Very disappointing and poor communication.”
Hi Shannon,
Thank you for taking the time to share your feedback with us. We apologize for the service you experienced. We looked into this and see that you were able to connect with our Support team regarding your order. If there is anything else we can help with please don’t hesitate to contact our Customer Support team by phone at 1-888-222-4410 or by email at support@2modern.com.
Best Regards,
2Modern
“Angelica was extraordinarily friendly and helpful…because of her customer service approach, I made a purchase and would recommend the company to others!”
“I only had one small issue with my last order... when I placed the order back in January the shipping time was listed as 1-3 business days. I received an email 2 days later telling me I'd have to wait 6-8 weeks for the order to arrive. I was a bit upset by this but I had my eyes on this particular piece for almost a year already so an extra 2 months wouldn't make a difference anyway. Just wish I would have known upfront. Although I can see that the shipping information has since been updated. Otherwise, I had no issues whatsoever with my order. It arrived well-packaged.”
“I ordered a complete bedroom set and love it.
It can be difficult to find “real wood” furniture anymore and when I did on 2Modern, I knew it was a good fit.
I had an issue (was not 2Moderns fault) and they resolved it beyond my expectations.
Only down fall is you do need patience with delivery time but definitely better than “fast” but junky furniture.
I plan on ordering from them again.”
“I love 2modern but the delay on this item was too long. I ordered my bench on Feb. 10 and was charged. I did not receive the bench until March 22nd. When I ordered the bench I was not aware of the delay until I received an email from them after placing the order. Had I ordered this through DWR I would have had the item within a week.”
Hi Lisa,
We apologize for the delay you experienced with your order. We trust that everything was satisfactory with your item when it arrived, and if we there’s anything we can help with please contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com. Thank you for sharing your feedback!
Best Regards,
2Modern
