“Do yourself a favor and just buy direct from manufacturer instead of through this company that drop-ships. So that, should an item arrive defective, you won't have to go through hell and high water to get a return label from Support (that treats the customer like a number, not a person) and then wait weeks to receive a refund, only for it to be the wrong amount.”
“I emailed customer service that the product I received did not match the description or picture on the website. However, I never heard back from them. This was frustrating especially since I spent $10 on shipping and when I returned an item previously I had to pay for shipping back as well which cost me almost $25. It is not worth it because you will be stuck with the item if you do not like it.”
Hi Mick,
We apologize for your experience with your order. We looked into this and see that our Customer Support team has reached out to you with a resolution. If there is anything else we can help with, please contact us by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com. Thank you for sharing your feedback with us.
Best Regards,
2Modern
“I’m not sure about them. Love the look but very firm. I envisioned a comfy relaxing melt away in the chair type of thing. But it’s firm and very non-comfy. I will see if I can get over it in the next week or so. Thanks!”
“Found what we needed via the designer. Made contact with Pondi, she set up our account and got the product ordered in no time! Have not gotten our order yet but items are in stock and will be here in about a week.”
