“I placed an order with 2 Modern because the shipping date said 1-2 business days. However, I received an email out of the blue stating that my purchase was inexplicably delayed for another 2 months.”
Hi Eric,
Thank you for sharing your feedback. We apologize for any inconvenience caused by your order delay. Many brands we carry have delayed models due to the increase in demand over the last two years and challenges with receiving component parts from overseas. While we would love to guarantee a ship date, due to supply chain issues shipping dates are estimated. If the ship date changes for any reason or tracking becomes available, we will send an update to you. If you have any questions, please don’t hesitate to contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com. We value and appreciate your business – thank you for choosing to shop with us!
2Modern Customer Support
“My shopping experience is considered above average in terms of items and features documented in details. However, I feel as though I was misled in regards to the state from 2modern.com:
Customer satisfaction is essential to us, so we extend a generous return policy to accommodate
your returns.
I found out no free return and I haven't had any response back from a representative of my return request after 24 hours.”
Hi Thanh,
Thank you for sharing your feedback. We are sorry to hear of your experience, and have sent you an email with return instructions. If you have any questions, please don’t hesitate to contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
We value and appreciate your business – thank you for choosing to shop with us!
2Modern Customer Support
Hi Kathryn,
Thank you for sharing your feedback. We are sorry to hear of your experience and have sent you an email with an order update. If you have any questions, please don’t hesitate to contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
We value and appreciate your business – thank you for choosing to shop with us!
Support@2modern.com
Hi Kimberly,
Thank you for sharing your feedback. We are sorry to hear of your experience and would like to help. When you have a moment, please contact our Customer Support team by phone at 888-222-4410 (M – F: 6am – 4pm PST) or by email at support@2modern.com.
Thank you!
2Modern Customer Support
