“Ordered a part. Costs about £6. Did not arrive. Their website says it did.
On chat, two representatives did the virtual equivalent of 'hanging up'. Copy and pasted responses. Not very helpful.”
“The 4ourhouse web site advertised next day UK delivery for a Neff oven outer door, which I duly ordered, paying £8.99 for the privelige. Two days later, no delivery. I went to the online chat service to ask "where's my oven door". It was hopeless. Took half an hour and many page refreshes to communicate with anything/anyone. Someone eventually said they would expedite my order. A week later, still nothing. Back to the online chat (this time quickly) and a robot-type response said Neff were out of stock. There was no indication of this anywhere, neither during the ordering process, nor while waiting for delivery and tracking it. I got to the 4ourhouse web site via a link sent to me from Neff themselves in response to my enquiry "How can I get a replacement outer door to my oven?" Never again. The 4ourhouse web site, the online chat service - hopeless. Haven't got a clue how to do things properly. In the end I cancelled the order.”
“Ordered an in stock part on 3-5 day delivery. A month later I am still fighting to get it dispatched, being repeatedly fobbed off with "we will investigate" emails. No explanation and no offer of resolution or refund. They claim to have called when they haven't. Only things they are good at are lying, taking your money, and falsely reporting poor reviews on trust pilot so that they get blurred out. Photos of classic fob-off lies attached.”
“This company along with GDHA, Belling Spares and Stoves seem to be all responsible for charging my credit card for 2 amounts without generating an order. All of the companies pass the buck backwards and forwards and I would advise nobody to order from this company. A representative from this company say they have nothing to do with the other websites, but their name appears on all of their websites”
“They're fraudsters! DON'T buy from them!
I ordered next day delivery, and the courier said I wasn't in, but I was home and waiting for the parts!
Have demand a full refund.... Let's see how they respond!”
“I've placed an order with 2 items. They delivered only 1 of the 2. I contacted them via LiveChat which they at least acknowledged only 1 item was shipped instead of 2. However, they cannot send the 2nd item and instead offered that they will refund it but asked me to place a new order again for the item they missed to send! You gotta be kidding me, if you can't ship a missing item to honor your side of the purchase agreement, what makes you think I'd ever trust you again with another order? fix up please.”
“I ordered burner caps for my Indesit range. I cant believe the excuse that they cant find my payment details from the Order/Invoice number??? These details should be linked together. What a stupid company to have no access to these impt details after a month! They asked me to call, and spend more on phone charges?! Its fishy that they want me to submit new payment details. NEVER BUY from this company!”
“I ordered blades for my Bosch garden trimmer from this company. Told that they had been despatched on 15 th April. Could not track them at all. They have never arrived. I have emailed the this company 4 times with no reply. I now will have to go to PayPal or my credit company to get my money returned. I have given this company one star because I cannot find a way of giving them a - rating which is what they are worth! My advice to you all is. DO NOT USE THIS COMPANY!”
“For sure the first and the very last time i ever use this company or any of its sister companies. It took me a very long time to figure out which magnetic strip was the correct one for my freezer (american style fridge freezer). Once found i was unable to apply the discount code online so called in to order. The lady was very thorough with her knowledge however was very keen on charging me 10£ for next day delivery and was not helpful in applying the discount code. After a very long time on the phone having to try and argue for standard delivery i realised i had spent 20mins on the phone to someone completely unaware of my needs. Charges for this call must have been horrendous, on the other hand i still do not have my product its been over two weeks since i ordered. Having had an online chat (never going to call again) i was told the item is out of stock????? So why was i not informed of this and why was i being charged next day delivery? I find it disgusting that in this time of crisis companies like 4ourhouse think it is ok to mess their customers around and try and make money off of the back of this. In this pandemic I have a freezer that does not work and I am now told i have to wait another two weeks. completely unacceptable, Im actually going to take this further but felt the need to make sure everyone knew the truth.”
“I ordered parts in January and by March they had not arrived. I was told their supplier, the manufacturer was out of stock. I contacted the manufacturer who said they had 28 in stock. I cancelled the order with 4OurHouse and ordered them from the manufacturer direct and received them 2 days later”
“Order placed 15th Feb. Did not receive when promised. Sent several emails to customer service without reply. Finally had to call, and spoke to someone who struggled to work out what was going wrong and was confusing. Finally found my order and after telling me how much I had paid, requested proof of payment in order to process the order. I had already sent proof of my cr card payment on an earlier email. Total rubbish. Awaiting resolution.”
“They are Liars just there to take your money, I rang this company looking for a part for my mixer (I'm a Baker) they ordered the part I was looking for, when delivered on the 27th December it was the wrong part not even for my mixer , rang the company again they gave me the we are so sorry line and i explained that i need the part as i had a cake order to go out on the sunday 29th december .Not only did i have to pay yet again i was promised free next day delivery for the Saturday as i needed the part ,they lied got the delivery notification today not being delivered till Monday30th i now have to let my customer down and it cost me”
“In Sep 2019 I ordered a spare front glass for a Grundig GEBM45003B single oven. First this inept company send me the wrong part which I had to return. After ordering the part again in October I am now told it will be with me Dec 13th..... Just let that sink in..... 3 months, a season to receive a part.
Also, this scum trader has the audacity to have on the website:
Can we tempt you?
Get it tomorrow for an extra £3.51. Simply select Next Day Delivery above.
How is it that when I order Neff spares I get 48hr delivery service every time? I'm a trader of Neff, Smeg, Bosch ovens and when I order spares from them it's simple. These guys are F@+*ing useless.
Question. Why can't we leave half a star?”
“was placing an order and the system entered a default address which was not mine, i contacted them and they said there was nothing they could do, I contacted the carrier and they said the 4ourhouse had to contact them and changed the delivery address, so far nothing, they are terrible”
“returned two dishwasher parts but only refunded for one part. After 3 emails and two phone contacts still waiting and I will not be letting this go. I would never use this company again as they not only sent the wrong parts but have a worthless money back for returns policy.”
“I was sent the wrong item ordered a door seal received a glass shelf, had to ring put on hold then told they won’t refund until the wrong item is return, I had to pay again to order the item again, no refund after 3 weeks had to escalate to PayPal before I got a refund would not use this supplier again”
“Bought a Hisense fridge seal.
Paid for 3-5 day delivery. Received it within 2 weeks. Bought another one meanwhile with overnight delivery as it was urgent. Received that one the next day. It takes 20 minutes on the phone to get through. But difficult to buy hisense parts elsewhere. So you're stuck.”
“Truly, the very worst experience of a retail seller I have ever had. Completely calamitous series of errors at EVERY step of the way. Duplicated order, parts incorrectly advertised and not suitable for machine stated. Refund process hugely difficult and stressful. Customer services email will take 5-7 days to respond, and then with a completely pointless, vague, irrelevant answer. And so the process begins again, wait another 5-7 days for pointless response, Phone staff polite, but completely inept at dealing with problems. I've been 'played' today, if you ask for supervisor you'll be told you'll get a call back once they've reviewed case. The call never comes, and I believe that this is a cynical ploy by their staff to get you off the phone so to speak. Currently battling £344 refund. Utterly appalling, disgraceful company, and the only review of this type I have ever left. Totally incensed by this shower. Disgusted by their incompetence.”
