“Package delayed for a week. When was supposed to finally come, guess what... it didnt. Sent it back to depot. In the meantime we are waiting, changing the day around this stupid delivery. If you want to send something use ups or any other provider. Evri is better than this sh*t.”
“If I could give DHL zero stars, I would.
They are just that bad.
On Wednesday, they said my parcel was out for delivery. It was NOT delivered.
On Thursday,they said my parcel was out for delivery. It was NOT delivered.
On Friday,they said my parcel was out for delivery. It was NOT delivered.
Today, Saturday, they said that my parcel didn't even make it on to the delivery vehicle and that it might be delivered on Monday!
Moreover, they made it clear that their contract was not with me but with the company from which I ordered this product. They were unhelpful and completely uninterested in resolving my issue.
I implore you not to use DHL and not to order products from companies who use DHL.”
“This by far the worst possible shipping company you can use. They advertised a 4 day shipping service and then the item didn't get delivered for 2 weeks. When I called for updates all they could tell me is that they don't know why there is any delay. They were also very rude and had zero customer service. I later asked for a refund and they refused. They claim that it was my fault that the item wasn't delivered on time. Even though I gave them all the documents that I was supposed to print and hand off. Again, horrible service, waste of money, lies and gaslighting. Save your money. They will not get the job done.”
“If i can i would give no stars first time getting a parcel delivered from this company 1 hour late now and no message to let me know when they are going to come”
“Less than 1 star to he honest.
It happened to me many many times, where I get the notification that no one responded, though we were at home all time.
This week happened twice for the same delivery.
Really super bad service”
“Instead of charging the shipper, they quote low to get the business. And then screw over the buyer with exorbitant service chargesto make up. Sleazy company.”
“The DHL delivery guy literally threw the package at the front door, as if playing a baseball game ! Horrible behavior caught on the screen.The product is not fragile, but the inside merchant wrap was damaged.”
“Worst delivery service ever experienced. I asked for an Express delivery, but I had to do all the following-up in order for DHL to pick up the package. I also paid the assurance fee of course. Customer service is a 0, multiple mails sent and no real answers, only excuses changing from an e-mail to another. When confronted with hard facts and proofs, none of the staff help nor care. I've been calling the customer support, loosing more money in the whole process and no help. I've been a customer many times before but this was the last time. Would not recommend to anyone, better chose another service provider more efficient; especially if you plan a delivery from or to Spain.”
“I have paid for 24 hour delivery on multiple occasions and never received this service. It is absolutely crazy, a total shambles and the customer service is useless.”
“Never accept signature waiver with DHL
I would have liked to give a 0 rating. I paid extra money to have my delivery expedited and secured with a signature. However, on the day before delivery, I was bombarded with SMS messages from DHL regarding the signature release. I finally agreed, on the condition that the package be brought inside the building and not left at the entrance. The package was stolen 1 minute after the delivery person left it outside, completely ignoring my signature release condition. Even with security system photos as evidence, DHL refuses to acknowledge the negligence and unprofessionalism of its delivery person and refuses to refund me. Not to mention the agent who processed my refund request who doesn't even know how to write in English and closed the request in an abusive manner.”
“Worst courier company I have ever delt with to many people not knowing what they are doing and dont takle any responsibility for the poor service.Last time I will deal with this courier.2442143082”
“The company is good at shipping speeds, but they pressure you when you are a small company. They will threaten you to close your account unlike FedEx and UPS. It's very very annoying after telling them I'm trying to do over seas. I don't recommend for start up that are not established. Go to FedEx instead.”
“Driver scribbled on paperwork and printed my first name but spelt wrong then pretended I’d signed for the goods they hadn’t in fact delivered. I call that fraud. Deceit at best”
