“Worst customer service of any company I have ever dealt with-trying to track a shipment-went to the on line chat and Caesar had no clue -tried the phone number and entered the 19 digit tracking number that was given to me on their track and trace site and the automated line said it was not a valid number, I read it straight from their site, they wouldn’t connect me to a live person-absolutley the worst experience I have ever had”
“Absolutely the slowest shipping company. Takes 2 weeks or longer to get your package. Every package takes this long. Why companies use this is beyond me.”
“I would do a zero rating is allowed. Terrible advice and worse after sales service. Booked a pick a pick up and no show and communication is non existent. Will go elsewhere from now on!”
“these companies are making so much money on these deliveries but so little responses on wrong delivery or missing packages - why is that?????? They even can not send me a proof of delivery as the product did not got delivered to correct address. SHAME”
“I found so many times the driver just right at the corner of my street, but they always mark attempts delivery since the gate , but the gate is not lock and close at all, they even not get off the car to try to deliver. As they done understand the receiver send the whole day just wait for the package to avoid the lost . But they are just not doing their job . The I need to rearrange another day and wait again. It’s very frustrating dealing with them. Unfortunately most of my purchases from Europe and they always use DHL. This happens on me more that 8 times.”
“i requested to have my package where i didnt need to sign it because i have work all day and it notified me that they didnt deliver it because i was not there to sign when i had already put that i didnt need to be there.”
“The only reason I gave them a one star is there is no lower option. I had a parcel that I paid for arrive in Canada on May 15 to Quebec city and here on 27 June. I’m still told they’re waiting on customs. When you call you get disconnected and if you eventually get through to somebody that give you an alternative phone numberfor the for the customs broker and they don’t answer or return calls even if you subscribe to their callback service. Absolutely the worst customer service occur your company that I’ve ever experienced in my 60+ years.”
“Absolute C^n€$ of a delivery business why there allowed to operate is beyond me not one decent review ever I luve in glasgow and for an unknown reason my packages final delivery was edinbrugh ..wtf ...no business is this stupid surely contacted them and these clowns denied there a shipping business and referred me back to the sender ..😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡😡😡😡😡”
“Expected my parcel to be delivered today. Perfect, I told myself, as I was working from home and would never go anywhere. Was constantly attentive to my home phone (in case the delivery guy needed me to open the apartment entrance for him) and to my celphone (as this was the number I provided to the sender, which I assume would have been provided to DHL). Also kept checking the DHL app on my celphone for the latest update. Nothing so far until, to my dismay, I got the notification that “DHL attempted delivery but “no one was home.” What a lie!!!
As I will be in the office in the next 2 days, I opted to just pick up the parcel in a DHL location. Inconvenient especially when I have to take a bus to get there, but no choice. At least this is more reliable.
Reading the previous reviews, I realized I was not the only one who had an unpleasant experience of non-delivery of parcel when the recipient was very much home. No wonder DHL has a poor review! I wish I had done my research and saved myself the trouble.”
“I would give them a zero if I could. Reading all the reviews I don't see how they are still in business. I have a package coming from the USA and wanted a status update but their website couldn't tell me much so I decided to call them, worst mistake I ever made. After sitting on hold for a while I decided to use their call back option. 2 hours later and still no call back so called them again, sat on hold for an hour. When I finally talked to someone and told them their call back system is not working the person I was talking to told me that it was actually him that tries to call me back but the call would not go through. I know this is a lie because I have call waiting and was talking to others my phone. He still was not able to update me. His reply was you can always contact the shipper and get them to look into it and then hung up on me.. Will never recommend them.”
“They taking extremely long with my package I got little to no updates it's in one status from Friday now it's Monday and still now update they promise less then 7 day and now when I contact them they saying it would be a next 10 day this rubbish”
“You pay for tracking, then they don’t update the status. After two weeks of limbo, I emailed them. They still haven’t replied. But I did get a status change. It says that even though I have already paid for shipping and handling, now that they have the package, they want to charge more, so wait for an email with the new price they are charging. After a week I still haven’t got the email. DHL is very unprofessional.”
“DHL Philippines is manned by inefficient and unreliable personnel, as they can't even handle the pick-up/pre-clearance/delivery of a simple package as a lost, and then recovered used wallet containing personal credentials and opting to hold on and delay as much as possible its release. Denmark to the Philippines in 2 days, arrival until delivery, 6 days and counting, without anyone in charge knowing exactly what is happening and how it'll be resolved. Very unimpressed!”
“I would give zero stars if possible. They delivered my package to the wrong address and now refuse to tell me where. I have no hope of receiving my package now although they say they are researching what went wrong. They should be ashamed of their service👎”
“The delivery driver was 40 minutes late to the allotted time window they informed me it would arrive. I was using the restroom for 30 seconds and in that time the driver came up to the door and ran away and did not deliver my package”
“First & last time I will be using DHL! I had 4 package’s being delivered by this company first package got delivered to the wrong address. When I was finally able to reach a human customer service they were able to provide me where my package was at & thank god by neighbors we’re kind and returned my package. I had to change all packages to be delivered to a service point so I wouldn’t have to go thru this again. 3rd package was scheduled to be delivered by a certain day and didn’t receive it until the day after & I supposably had paid for the faster shipping. 4th package was showing the my package had been out for delivery for over 24hours when I called and the automated machine was saying that my package was indeed delivered. When I called customer service the person was telling me that my package was not delivered yet and I just had to wait. I ended up showing up to the service point where my package was suppose to get delivered and my package was there!!!!!!!”
