FashionEyewear.co.uk Reviews

Name: FashionEyewear.co.uk
Rating: 2.62

2.6 Rating 248 Reviews

39 %

of reviewers recommend FashionEyewear.co.uk

Company Reviews

Questions

Metrics

Phone:

0208 987 2400

Location:

426 Chiswick High Road, London United Kingdom
W4 5TF

Write Your review

Tell us how FashionEyewear.co.uk made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disgusting service, no update on my order, no responses to email and when you call you are waiting forever. My order confirmation said they were open Saturday but when u call offices are closed. Have no way of tracking order. Will report to trading standards.”

Helpful Report

Posted 6 years ago

“PLEASE I PLEAD TO ANYBODY AND EVERYBODY THINKING TO PURCHASE FROM FASHION EYEWEAR, DONT!!!!! YOU WILL REGRET IT. ALL THESE POSITIVE FEEDBACK ON HERE ARE FAKE FAKE FAKE!!!!!!!!!!!!!!!”

Helpful Report

Posted 6 years ago

“Do not order from these liars. After many emails regarding my order they wrote this. 2018-12-20 14:01:52 Fashion Eyewear Hello, Thank you for your email. We apologise for any inconvenience caused. We have managed to source a frame from the manufacturer under warranty so we will have the eyewear here mid towards the end of next week. Once received, we will dispatch the order to you as a matter of urgency. We apologise once again for the delay. Kind Regards, Diana Customer Service Fashioneyewear.co.uk. Today Jan 7, 2019 I received this email Dear Customer, I am sorry you were unhappy with your experience. We have passed on your order details to the accounts department to process your refund. All refunds are processed within 5-7 working days We are sorry we were unable to assist you with your purchase on this occasion but look forward to hearing from you again. Kind Regards, Customer Service”

Helpful Report

Posted 6 years ago

“Ordered these Oakley sunglasses and told they will be delivered in one weeks time then to be told that they will be a few weeks time then read this review and then might not get them. Oh hell”

Helpful Report

Posted 6 years ago

“DO NOT PURCHASE FROM THIS COMPANY !!!!!”

Helpful Report

Posted 6 years ago

“Can't believe I ordered fakes very upset as I thought I was getting a great deal. You know what there say If It's too good to be true. Just be aware guys! I received the Ray-Bans and on the first inspection there looks legit but then on closer inspection there were a few tell tell signs. This morning I went to the official ray-ban store in Central London and asked if there would be able to check some glasses I had perched online to see if there were authentic. The lady who was helping me looked at the glasses I perched online from fashion eyewear.co.uk and after 5 seconds she was like send these right back where you got them from these are fakes. I was so gutted but luckily the shop assistants must have felt sorry for me a gave me 20% off the real official ray-ban.”

Helpful Report

Posted 6 years ago

“Glasses took nearly a month to arrive. Then when they did the prescription lenses were completely wrong. Avoid! There are far better places to get glasses.”

Helpful Report

Posted 6 years ago

“11 weeks and counting, repeatedly told frames were nearly ready - avoid at all costs”

Helpful Report

Posted 6 years ago

“I order frames a month ago never receive them what a SCAM”

Helpful Report

Posted 6 years ago

“Awful, awful company. Avoid. Not convinced this is even a legitimate business. Paid for a pair of Persols listed as in stock. Informed they were out of production. Refund requested. No refund given. Next step will be to try to reclaim the money via PayPal.”

Helpful Report

Posted 6 years ago

“This happened last time I ordered from you too.. If I can get a different pair, establish they are in fact, in stock, and you can be reasonably sure I won’t get this message again after another week of waiting, All in the course of a very little while, I’ll do business with you. Please answer the following questions, all of them, please. 1) the design comes in several frame colors and options. Are the others available? 2) if so, are you certain they are available? 3) if not, can you tell me what if your oakley stock IS available, that’s going to be a much shorter list than what isn’t, I imagine. 4) can you offer me any kind of assurance that if I let you keep my money after doing this to me twice, I will not experience further delay? 5) if you violate that promise, what will you offer me? I’d like a little more assurance than a stranger’s word, respectfully. Thank you On Sat, Aug 18, 2018 at 8:20 AM Fashion Eyewear wrote: Dear Dustin, Thank you for your email. We have checked the status of your order and we have been advised by Oakley that unfortunately the frame you have ordered went into back order and there is now a revised delivery time of 2-4 weeks. Order placed one week ago... will update;”

Helpful Report

Posted 6 years ago

“I was ordering 2 pairs of Celine glasses and very happily surprised by the price. But you get what you pay for. After 6 weeks wait I have still not got them and the amount of emails and phone calls are just insane. I ask questions in the emails and days after you get an email back but with no answers to the questions. 1 of the pair was discontinued and cancelled from other, after 6 weeks I still haven't received any money back. I paid extra for tracking service but it is not working. My login no longer work and no process have been giving. I am exhaused of chasing them and will never shop there again.”

Helpful Report

Posted 6 years ago

“I ordered a pair of Tiffany sunglasses last Thursday The man I spoke to could not have been more helpful and said they would arrive within two weeks. As it turns out I had a message saying the frames were in stock and they would be delivered ASAP. They came on Monday I am absolutely delighted with the sun glasses and their speed of service No complaints at all”

Helpful Report

Posted 6 years ago

“Been dealing with them for over 3 months for an issue with the frames i received from them. Initially, I sent emails explaining the issues then sending my glasses to their office. They sent them back saying there is no problem. I took pictures of the issues (scratch on lens and fault with the frames bending forward. Sent them the frames again (out of my own cost), for them to agree they can now identify the problem and give new frames and upgrade lens (for a fee as they are not under guarantee). Paid for new lens and received new frames, only to discover the exact same issues with the frames and a mark on the new lens. After contacting them about the issue and asking for refund, which they have not responded. It has been 2 weeks since last contact from them, i have sent several emails detailing the issues with new images over the past two weeks but have not received anything from them. I have used them for several years, buying over 5 glasses over the years, but this lack of response and service is atrocious. There are better companies in the market, better service and reputable so I'm going to be using them from now on.”

Helpful Report

Posted 6 years ago

“Never again. May 30 I ordered a pair of sunglasses. First of all 3d secure payments not enough secure for this store, rely? The asked me to pay one more time throug PayPal. And you know what? Today June 12, do I have my sunglasse, no. I've paid 2 times for one pair, and it even not dispatch.”

Helpful Report

Posted 6 years ago

“Avoid if possible. Been three weeks no clue what happened to my order.”

Helpful Report

Posted 7 years ago

“Cheating - Unethical service Cheating, Unethical service.. delivered a defected frame to me, I had to return to them ( paid for international postage), they returned back in the same defected condition. not answering my emails after that. wasted $$$ on defected frame. I don't recommend buying anything from them.”

Helpful Report

Posted 7 years ago

“I've been buying from Fashion Eyewear for a good few years already, and the prices and service they provide are unbeatable. They usually deliver within the specified time frame, although one time my Tom Ford glasses didn't arrive in time, but it wasn't really their fault, but the couriers. I was notified right away, and they even chased the courier for me. The prices are amazing and the products are all genuine. I have recommended this company to my friends and family, and so far we are all very happy customers!”

Helpful Report

Posted 7 years ago

“The purchasing process was ok-ish but not great! It took 2 months until I received my frames (even though fashioneyewear showed on their homepage that the frames are available) The really bad thing was how they handled (or better say not handled) the case when I told them after 3 months that the frames had a quality problem! I would never ever buy again from them!”

Helpful Report

Posted 7 years ago

“People have complained of waiting times. Some glasses are in stock and some not. I have just ordered for the second time. The Persol sunglasses i ordered a couple of months ago, took two weeks to arrive but they saved me 90 quid compared to my local vision express. The Tom For glasses I've just ordered were also out of stock. Probably take two weeks to arrive. But, they're 190 quid cheeper than Vision express, what do people want..I would definitely recommend ..”

Helpful Report

Posted 7 years ago

FashionEyewear.co.uk is rated 2.6 based on 248 reviews