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FashionEyewear.co.uk Reviews

2.6 Rating 239 Reviews

40 %

of reviewers recommend FashionEyewear.co.uk

Company Reviews

Phone:

0208 987 2400

Location:

426 Chiswick High Road, London United Kingdom
W4 5TF

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FashionEyewear.co.uk 1 star review on 22nd March 2024

FashionEyewear.co.uk 5 star review on 20th March 2024

FashionEyewear.co.uk 5 star review on 20th March 2024

FashionEyewear.co.uk 1 star review on 30th December 2022

FashionEyewear.co.uk 5 star review on 2nd August 2021

FashionEyewear.co.uk 5 star review on 2nd August 2021

FashionEyewear.co.uk 5 star review on 2nd August 2021

4

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered glasses before holiday December 18th. 2019. Ordered was never filled. I Subsequently cancelled order (January 13th 2020) and I am STILL awaiting my refund. I had to go through my Bank to assist in getting my funds returned, . STAY AWAY FROM THIS COMPANY AT ALL COSTS!”

Posted 4 years ago

“happy customer, ordered and within hour email sent saying was being dispatched by DPD and would arrive next day, collected next day, fab glasses no issue”

Posted 4 years ago

“Total waste of time, they put on a sale, probably get millions of orders and then they can't give you what you ordered and they probably don't care because they've made a fortune on the interest from payments from customers who even if they have to refund them they've made money on the interest. Or they are just rubbish, I would never order glasses from fasioneyewear again”

Posted 4 years ago

“customer service is not solution orientated and delivery times. I feel like this company is a scam and I wish I would have never ordered.”

Posted 4 years ago

“Terrible service! I stupidly ordered from them again after they got my prescription wrong. Now ordered simple sunglasses and they can’t get it right! Seems to be no information written on file so they haven’t a clue they are doing!!!!! Avoid at all costs”

Posted 4 years ago

“Brilliant service, the postal service messed up my delivery. This was no problem, a new set were sent out for me the very next day. Couldn’t ask for better service.”

Posted 4 years ago

“Horrible company and horrible customer service. It took forever to receive my glasses and when they arrived, the prescription was not correct. On top of this, the frames were not prescription frames so other optometrists will not touch them. They take forever to respond to email and their responses never solve the issue.”

Posted 4 years ago

“Everything was fine until I received delivery, I didn’t find my rayban glasses genuine, i had to return the item the day I received, Got my money refunded but it was waste of time, lost my postage charge for nothing pathetic company, the product was 100% fake.”

Posted 4 years ago

“Overall I’d highly recommend Fashion Eyewear to any customer. I don’t understand the muppets who’ve left 1 star reviews on here because their order wasn’t despatched within 1 day even though “they paid For next day delivery”. Common sense tells you that it’s next day from despatch, and that it will take a few days to glaze and prepare the glasses so you have to allow time for that. I ordered mine on a Sunday, they were in stock and they were despatched on the following Thursday and delivered on the Friday. I did have an issue in that the frames were warped, but I emailed them and returned the glasses and a replacement pair were sent out the next day. Quality issues happen and it’s all about the recovery, and I couldn’t fault them. They dealt with the issue very quickly. Overall, I’m really pleased with getting a pair of genuine Tom Ford glasses for £200!! My boss paid £590 for a pair from his local optician!!!”

Posted 4 years ago

“Quite simply appalling. Company does not let you know if there is a delay. They don't refund your money or answer emails. Now have to get my bank involved to get money back. If this happened in the street you would be arrested for theft.”

Posted 4 years ago

“Absolutely awful, waited for over eight weeks and never received the frames. I don’t understand why the frames weren’t marked as “sold out” if they weren’t in stock. I was promised a “goodwill refund” which I never received. Please avoid and save yourself the headache.”

Posted 4 years ago

“Hi, At start of this year I purchased 1 pair of glasses for driving. I was sent wrong colour. I had very big argument with management stating that if I want colour that I requested I would need to send these glasses back as they would not send new glasses before receiving previous ( which was not my fault that I received different colour than my order stated) I also spoke with manager who said that normally people have at least 1/2 pairs of spare glasses- and they were shocked that I didn't have them, I just wanted to have 1 pair of good glasses for my driving. Experience was very bad, no discounts or anything complimentary offered. And to top it off I waited almost 1 month to receive this wrong colour when delivery for prescription lenses in uk area is 3-5 working days. Tahnk you.”

Posted 4 years ago

“I ordered a pair of glasses yesterday and I could choose different ways of delivery. 1 was in 5 working days and it was the cheapest then it was Royal Mail 1,2 days and then DPD 1 working day which I got for 6 pounds. And today I received an email saying that it’s going to take 5-10 days to delivery can you please tell me why you have next day delivery if it’s going to take 10 days anyway ?”

Posted 4 years ago

“So yesterday I bought some glasses and I had 3 different options for delivery. 1 was 5to 6 working days the other one was Royal Mail 1,2 days atthe price of 5pounds Or DPD Next day delivery at 6,50. And today At 9 o’clock in the morning I received an email telling me that they got my order and they will email me when it’s on it’s way. But now I received another email telling me that my order will be ready in 5-10 working days. Can someone tell me why you have options on delivery since it’s going to take 10 days anyway. Plus been phoning and nobody seems to answer.”

Posted 4 years ago

“Robbery, Please avoid. waiting for glasses for weeks now!!!”

Posted 4 years ago

“If I could Iwould give 0. What a shambles i ordered Gucci glasses received an email that it will be delivered with in 3-5 days. Over 6 weeks now and still no glasses!! Please avoid pay extra £20 and get some from legitimate web.”

Posted 4 years ago

“Placed my order on August 21 and paid $18.09 for express shipment. It says the express shipment days are counted from the day the order is dispatched. I have not received any communication indicating the order has been dispatched. But, what ALARMS me is that their customer telephone number is an answering machine with information about product offered (not eyeglasses). Once you listen to the message it prompts you to hang up. Also, if you go to their site, it says you can have a live chat, but there is no connecting icon. I WONDER if this is a real merchant. Our order # is 000018987.”

Posted 4 years ago

“They are definitely the cheapest. Customer service took a few days to reply but I expect it if I’m saving over £100 tbh. Sunglasses arrived in perfect condition. Will buy again!”

Posted 4 years ago

“customer service is a disgrace ordered glasses had to wait on order that was ok advised on back order .From then on down hill "like tennis ball on Everest" 3 different people telling me different things ordered substitute glasses waiting on my original order they were sent out incorrect prescription then i had to send back then they wee sent out the second time incorrect and i had to return again seriously how much inconvenience and time it has taken me to try and get a pair of glasses ,it has been a really poor customer experience from the moment i decided to use this company”

Posted 4 years ago

“I ordered by glasses 3 weeks ago and money was debited from my account - the glasses have not been received and they are ignoring emails from me. Very poor service - be careful as I am not sure they are a genuine company”

Posted 4 years ago

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FashionEyewear.co.uk is rated 2.6 based on 239 reviews